I had a problem with the water system in my room and they upgraded my room with no extra fees. I love the reception stuff, the facility is great, their kitchen is so slow and the the team as well.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia