My husband and I were due to stay here for 4 nights at the end of last month, however our flight from Gatwick to Zakynthos were cancelled by EasyJet due to a storm/bad weather. The next flight out to the country was 2 days later. This was clearly out of our control. We contacted Expedia to ask for our money back on the hotel booking and the hotel declined to refund us stating their cancellation policy. I understand this is a business but our flights being cancelled on the day we were due to fly and check-in is clearly not our choice and a clear case of extenuating circumstances. My husband and I would’ve been prepared to stay at the hotel at another time if the refund could’ve been offered to us via another means (voucher etc) but this wasn’t offered and was an automatic NO. This decision would’ve been at the hotels discretion considering the circumstances. Very disappointed and we will now have to sought our money back by another means (insurance/bank).

Just okay.

Lovely helpful staff Always ready to assist with a smile

Beautiful property

Great relaxed hotel. Food is excellent and so are the staff

Perfect stay. Excellent hotel. Calm. Only the sea beach is avarage.

Beautiful resort and spa, we enjoyed our stay. Can't wait to go back.

Excellent hotel, staff and breakfast. Room cleaned twice a day unless you asked them not to. Relaxed atmosphere despite the hotel's rating. Excellent spa, cave pool (both free to guests) and massage services (for a fee although some days we received a free 10 minute shoulder massage by the pool). Excellent quality and variety of food. Gym equipment in both hotels was a bit worse for wear but a small issue compared to all of the positives.

Relaxing atmosphere and a modern hotel complex, attentive and friendly employees. Comfortable rooms and good food.

Excellent stay, very walkable. Close to town and a variety of shopping options. The staff is extremely friendly and knowledgeable. A definite must return.

The whole experience was amazing. The gym area needs work on but you can use the gym at the sister hotel around the corner. The food was superb. The staff are incredible. 98/100 overall.

Amazing hotel to visit! Probably one of the best we’ve ever been too.

Excellent in every aspect. From the arrival to our departure the staff could not be more caring. Would highly recommend the suite option with private pool.

An amazing hotel with the most lovely staff, lovely views and great interior and exterior design.

A great place to stay. Highly recommended.

The most disappointing thing about this hotel is the pool area. Not enough room and not enough sun beds when hotel full. It’s also totally enclosed with no view whatsoever. Much better option is a short walk to the beach and rent sun bed from one of several operators. Most of the private pool rooms don’t have a ‘private’ pool as they are at adjacent to the central public space. No atmosphere in the bar area in the evening despite musical entertainment. Room was spotless and housekeeping was superb.

This is an exceptional resort, high standards and service, whilst maintaining its warmth and hospitality. Lovely staff, Maria, Sarah and everyone wonderful. We also experienced the spa treatment and vegan 8course degustation, amazing! It’s an oasis in Zante.

Very happy with the service

Great stay!

The staff were very helpful and nice throughout. Always going above and beyond to make the stay special. The hotel itself was nice, modern looking with a good sized rooms, a bar/pool area and restaurants.