Overall Ratings & Reviews Iberostar Waves Rose Hall Beach - All Inclusive

The employess are super nice and well trained . The problem is the open air concept of the hotel to save on ac dollars. It is hot hot and muggy inn jamaica and they only have AC in the lobby and in your room and you have to call the front desk and have them release the controls to you to lower the seat temperature in your room The dive center, super well qualified, super well trained, and very nice also didn’t like the fact that I paid extra to have an upgraded room and one night they had a show that blasted into our room till 11 o’clock at night. They should have a separate area away from the hotel rooms to have their loud show some people like peace and tranquility when they go to the Caribbean I honestly give the hotel a three star, but the staff being so nice and well trained up for me so four star rating

Beautiful facility, the entertainment was great! Food was exceptional!!! I enjoyed myself tremendously!!!

Poor customer service

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There are 3 Iberostar properties in a row in Jamaica. The Waves/Rose Hall is the least nice. When you check in, they press an upsell. They can give you a sea view room for several hundred dollars more and a “prestige package”. That gets you a private cabana on the beach and not much else. When we checked in, no one explained how to get around the property. There is a lounge if you pay for the upgrade but it is next door at another property. Personally, I was disappointed. Our room had cracked tiles, the bed was not great, the sliding door locks you out on the balcony if you close it all the way. The shower did not work properly. The fridge has a couple of beers in it and some soda. The staff was generally unfriendly and appeared to be annoyed most of the time. They also expect tips and if you don’t tip they are more annoyed and if you do tip it still doesn’t get you better service. This property is also currently under construction and there were construction messes all over the place. There is no steakhouse restaurant as advertised. The night we went to the Japanese restaurant the fire alarm kept going off. The staff said they couldn’t shut it off. It was very crowded and incredibly loud in there. There is also a lot of smoking and partying going on during the day at the pool and beach. The beach is crowded. If you like to swim, bring your water shoes because the bottom is mostly covered with sea grass. This is just my opinion. Read other reviews too.

The facilities, staff in all areas, restaurants, buffets, daily activities, pool area, on-site gym & entertainment were phenomenal. The beach area had plenty of palapa and tree shade. The ocean was calm with the first 12 ft of water very clear, then there was lots of coral/seagrass beyond that. Nice beach to walk on but the stretch is only as long as the 3 adjacent Iberostar resorts. The properties abutting the resort along the beachfront are run down and rightfully barricaded with chain link and guards for safety. So the resort felt very safe but not beyond the fences. The vendors selling wares from their floating kayaks were friendly & fine in the morning but created a somewhat hostile vibe in the late afternoon … daily ritual was for them to try to make friends with resort new arrivals so they could summon them as “my friend” later on. In the afternoon, slowly inch up from the water onto the beach and they would point & yell to guests that they had previously spoken with saying “my friend” “come here” and they would persistently try to sell wares & drugs to guests, or they would ask guest to sneak them food or drinks from the all-inclusive fare. Witnessed 2 skirmishes (1 shoving incident between vendor & guard, 1 yelling incident between vendor & resort guest). Other than the afternoon uncomfortable vibe that forced us off the beach each day much earlier than we would usually stay (off by 2:30/3:00 instead of by sunset), everything else about the resort was fantastic.

The issues with this establishment started before I even arrived. They stated that their Japanese restaurant required a reservation ahead of time. I called to request early check-in and make the reservation, 3 different times, and no one answered. I called the main Iberostar number for me to be rerouted, only for someone to pick up and then hang up on me. I tried to email as well to request both of these things and no one got back to me. When we arrived, I mentioned all of these things to the front desk, they called the number to speak to someone about my issues and wouldn't you know it, no one answered. They apologized and made the reservation for me, but the reservation was placed under a random room, because again I did not have my room yet, since I tried to do it earlier and was unsuccessful. Mind you, I had already checked myself in on the app, but I was not given a room number or the ability to be able to make the reservation on the app, which honestly defeats the purpose of checking in before arrival. Once we checked in, the room was fine. The drinks and food were fine, but the staff were not very pleasant and the app was not very useful.

We enjoyed the property. Lots of activities. We had a few hiccups but the staff did a great job fixing them. They will try to push you into a membership and there are annoying venders on the beach. They offer scuba lessons in the pool than when we signed up they denied my husband without a health certificate from a doctor due to his diabetes. Super frustrating so know ahead if you want to scuba. Fresh towels daily and the enrertainmant staff were great. A huge shout out to jovayne who went above and beyond.

The property was under construction and we were not informed.

My stay was very good

It was quiet and clean. Friendly staff.

Hotel was just okay. It had a lot of down falls like the pool closed at 6pm. Yes 6pm what kind of bull is that it could at least be open until 9. The beach bar closed at 6pm also. The ocean had so much seaweed and rocks they could at least clean the part of the ocean that is in front of their hotel. My husband got stung by something because you cant see past seaweed. I tried to get a mimosa from lobby bar at 10am they said bar opens at 11am that is stupid its a mimosa and its vacation. There was no entertainment until 9pm even a magic show. They hotel was decent to stay at but nothing to do. It was just boring unless you smoke And buy from the hustlers around

what can i say from check in to check out my time there was amazing staff was friendly room was clean food was amazing. The Michel Jackson experience at the calypso club is a must see performance.

It was ok

The Resort is 3 separate hotels so make sure you understand the one being booked. The beaches where we stayed had nice hibachi restaurant and the beach was right on the property not even having to walk far. The property had also a nice ice/cream parlor and for families a kids club that looked very organized. The food choice in the buffet was not changed often and the Jamaican dishes just were not very flavorful. I have eaten more spicier/ authentic Jamaican dishes in Queens NY! They need to change up the menu in the buffet.

Second time there, will go back again for sure

Had a good overall experience

Everything was very nice and quiet. Housekeeping did a great job with the room. The food at the resort was perfect

Not a lot of activities to do at night

Great customer service. The food was good and there were great options. Loved my concierge, LaShauna!!