7.3
Pleasant
From 39 reviews
Provided by travelers on
Cleanliness

6.8

Room Comfort

6.9

Meal

7.2

Location

7.9

Service and Facilites

7.3

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Traveler Reviews Hotel O Kebon Jeruk Near Gedung Sate Formerly Kurnia Hotel

Number of reviews per page
20
40
Customer reviews
Amanda A.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 13 week(s) ago
It was very dirty and the toilet was clogged, then the pillows and cupboard were dirty and full of dust, the AC was dead.
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2 people find it helpful
M***o
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5.0
/10
Reviewed 21 week(s) ago
When checking in, the room was dirty, smelly and the AC was broken and the hotel did not provide any alternatives.
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4 people find it helpful
Khoirul M. R.
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6.1
/10
Reviewed 152 week(s) ago
When checking in, the condition of the room is not ready, there is no drinking water, the sheets have not been changed, the condition of the room is not as shown in the picture.
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4 people find it helpful
Accommodation's Reply
14 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon
Kikiamalia N.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 157 week(s) ago
Kamarnya bagus dan besar tapi sayangnya kotor banget berasa tidak disapu debu dimana-mana, harusnya dibersihkan saat ada yang mau check-in apalagi saya sudah pesan sehari sebelumnya, dan perlengkapan mandi pun sabun sampo pun ga ada.
1 people find it helpful
Accommodation's Reply
17 Jun 2022
Hi Kiki! We apologize for the trouble caused. We would like to thank you for sharing a very valuable review. Surely we can work on it to make sure your next visit is a great one. Regards, Amelia.
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Rahmalina
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5.6
/10
Reviewed 158 week(s) ago
The room is not as good as in the picture : (.
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Accommodation's Reply
17 Jun 2022
Hi, Rahmalina! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!
Syaeful B.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 165 week(s) ago
The service is quite good, the check-in process is fast, the staff is friendly enough, it's just that the rooms are dirty, the sheets are dirty, the cupboards are all dirty, under the glass drawers there is a lot of trash, the bathroom is dirty, the point is like it's never been cleaned, I know this is a jasmine class hotel, I have no problem with the facilities, but please keep it clean, garbage piles up in the closet drawer, I check out trash because it's uncomfortable.
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1 people find it helpful
Accommodation's Reply
14 Apr 2022
Sorry for the hassle you faced, Syaeful! We've marked a note for the experience you had this time. Rest assured, that we will endeavor to ensure a pleasant stay with us in the future. Greetings, Jane!
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Aldi R.
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8.8
/10
Reviewed 167 week(s) ago
Affordable prices and comfortable place.
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1 people find it helpful
Accommodation's Reply
06 Apr 2022
Hi, thanks for being with us. Looking forward to your continued love and support. Regards, Amelia.
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Nieco A.
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9.7
/10
Reviewed 169 week(s) ago
Friendly service for this price is good and very satisfying.
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1 people find it helpful
Accommodation's Reply
16 Mar 2022
Thanks for the great review, Nieco! Glad to know that you liked our service. Hope to welcome you again soon. Greetings, Jane!
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FERDIAN S.
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5.8
/10
Reviewed 169 week(s) ago
Air kecil, tidak ada handuk. Harga segitu kalau untuk tidur aja ya lumayan.
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Accommodation's Reply
11 Mar 2022
Never meant to disappoint you. We've marked a note for the experience you're currently having. Rest assured, we will endeavor to ensure a pleasant stay with us in the future. Regards, Mahmud!
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Rahmadini N. L.
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8.8
/10
Reviewed 223 week(s) ago
friendly service. even though the photo of the room is different from the original but it & apos; s comfortable to sleep. everything works, clean too, the mattress is soft too. good anyway
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3 people find it helpful
Accommodation's Reply
10 Mar 2021
Hi, Rahmadini! Your review made our day. We hope to delight you with our services. Regards, Kevin!
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Occa L.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 246 week(s) ago
The room in the photo is really different from the original, the sheets are dirty, the pillows are dirty, the covering is thin itching too.
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4 people find it helpful
Hendra A.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 249 week(s) ago
I ordered for 3 rooms, three of them had dead showers, smelly toilets and lots of cigarette butts, cupboards full of used tissues, perforated towels, dirty sheets, I ordered a cheap price, at least the standard of the hotel must be clean. Hopefully there will be quality improvements in the future.
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Anastasia S. A.
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5.2
/10
Reviewed 271 week(s) ago
Get a room on the top floor, right in front of the balcony (number 104). Because the ventilation glass is designed not to be tightly closed so the vehicle's sound is very audible, moreover there are a lot of motors whose exhaust is modified so it is very difficult to sleep. Secondly, when I just arrived in the room there was dirt that had not been cleaned, there was no trash in the room, there were lots of cigarettes on the sheets (even though there were no smoking regulations in the room) and there was no mirror. Actually with the price range offered there are no expectations of anything. But at least, the standard of cleanliness and comfort of an inn is met, this is far from it. Please lodging management pay more attention to these things.
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3 people find it helpful
Andi s.
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Family
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6.0
/10
Reviewed 282 week(s) ago
Already booked but arrived the hotel was full.
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