This hotel was in the perfect location for being in Istanbul for the first time. Felt very safe, close to the ferry ports and loads of bars and restaurants in the area. The hotel also arranged our transfers for us from the airport and back which was very helpful. They also sent a photo and video of the company and location in airport for pick up. However when we got to the airport the area for pick up was blacked off and it was the one before which was no problem. However It was really confusing because when we got to the area of where the company was they said the company doesn’t exist anymore and the pick up hasn’t been sorted. But this area had loads of company’s of bus transfers and the guys there sent a message in their whatsapp group which they saw our name so it was sorted by the hotel when we asked but there was a change of company which we didn’t know about. When I tried to email the hotel about I didn’t have any response back even after we got to the hotel. It just would have been nice for this to be acknowledged. This would not make me change my opinion of the hotel because the staff were so lovley, hotel facilities were new and it was the perfect location? :)

Staff are amazing, kind and helpful. Place is very clean. Music from next door pub/bar is an issue.

The staff were friendly, and the hotel is in a great area. I really enjoyed the breakfast and greatly appreciated flexibility in the checkout time. The room itself was small, but okay. Some parts were not as clean as I would have liked—I took a shower and somehow ended up with a contact lens (not mine) on my toe!

Our reservation was for a free spa service. When we asked at the desk the gave us an address for another hotel and a 20 % off coupon. They were not especially welcoming or helpful. Also — the street noise was very loud and kept on well past midnight The room itself was very nice and clean. The people who were working at breakfast were also very nice.

Good and nice staff !

Ok

Great hotel

No cancellation available.

Great location, great breakfast. I’d stay here again.

Staff was courteous, location was excellent, room was clean, breakfast was great. A little noisy out on the street below but the window was mostly sound proof.

The room was very clean. The staff was great helping, courteous and friendly! Breakfast is good. Location is great! I would come back.

Personnel souriant, hôtel très bien situé. Petit bémol : l’isolation avec l’extérieur et les bruits de couloir. Petit-déjeuner simple.

Friendly staff, breakfast is good and free for small kids. Kids are also allowed to the pool which is nice

Excellent location close to using ferries/public transport. Many restaurants nearby. Hotel Spa, was small and basic. Sauna/steam room not working. Had a swimming pool and that’s about it Felt more like three star. On a positive the staff were friendly. For breakfast can request omelette etc which is made to order. Free bottled water provided

Clean modern property in the centre of the tourist area. Warm spa pool in the basement was a bonus. Breakfast served on the top floor.

The room was very comfortable and had good WiFi and air conditioning. My room was on the backside of the building and was quiet. There were good dining options nearby, and it was close to the T1 tram line and the bridge to the old city.

Great location. Room exactly as advertised. Super breakfast.

Good location overall but expect some mild noise from outside especially at weekends. Clean room but not very quiet if, like mine, is near the elevator on the 4th floor but still a comfortable stay.

There is no spa service/therapist. No massage whatsoever. And the front desk help is extremely rude and disrespectful. They are also dishonest . Over all very poor service. I will never stay here again nor will I ever recommend this hotel To anyone. No tooth brush tooth paste or hair dryer

Excellent location, staff and value.