Our trip to São Luís was unexpectedly interrupted after the airline cancelled our flight, making it impossible for us to fly to Brazil and arrive on the date of our reservation. As soon as we learned we wouldn’t be able to make it, we tried calling the hotel several times, but couldn’t reach anyone. Hotels.com also spent over a day attempting to contact the property on our behalf, without any success. After check-in time, we were informed that the hotel did not authorize any flexibility — no date change, no credit, no acknowledgment of the situation — and we were charged the full amount. We fully understand that our booking was non-refundable, and we weren’t expecting special treatment — just a bit of empathy or basic customer support. What left us most disappointed wasn’t the policy itself, but the complete lack of communication. We genuinely tried to sort things out, and all attempts (ours and Hotels.com’s) went unanswered. We still plan to visit São Luís soon, but after this experience, we’ll definitely be staying somewhere else — ideally somewhere that shows at least a minimum level of customer service and consideration for guests dealing with unexpected travel issues.

Hotel is clean but a bit dated in places. Beach and plenty of places to eat close by. Breakfast had a good selection but the staff did not check if items were low or gone, so they had to be requested and the wait was quite long at times.

2 star económico muy económico

Mattresses were put on the bed incorrectly and caused discomfort and back pain.

Quarto limpo, equipe gentil e boa localização

Localização

No banheiro a ducha não funcionava.

QUARTO LIMPO . A DENISE DA RECEPÇÃO MARAVILHOSA , NOTA DEZ PARA ELA, SUPER PRESTATIVA E EDUCADA ; CAFÉ PERFEITO! INDICO O HOTEL FORTEMENTE!

Bom

Na última estadia, fiquei em 03 quartos diferentes. Tive problemas em todos. Em comum a sujeira no filtro do Ar Condicionado.

O destaque é a localização, excelente mesmo! Os recepcionistas são muito atenciosos e cordiais, já as camareiras e as meninas do café, pra arrancar um bom dia já é complicado, pedir ajuda então… o quarto muito confortável. O chuveiro maravilhoso.

O quarto que estava reservado para mim estava com um odor muito forte vindo da área externa. Suferi

passei uns 20 minutos esperando alguém me atender pra poder ent

O cardápio do café da manhã foi ótimo!

Personale e servizi , camera

Em frente a praia, próximo a vários restaurantes e shopping

Muito bom

O quarto é muito bom e amplo. Chuveiro pode melhorar.

Quarto muito aconchegante limpeza impecável

Quarto amplo, vista bonita, pessoal do hotel bem atencioso e diligente.