Overall Ratings & Reviews Mayan Princess Beach & Dive Resort - All Inclusive

Service was impecable. The beach is kept clean, plenty of beach chairs and umbrellas. The hotel room had a couple of burnt light bulbs and the WiFi only worked for one of our 4 night stay. The staff attempted to fix it almost daily. There was a different menu nightly for dinner. Good choices with tasty food. Unfortunately certain items would run out even though we were always there shortly after opening. The tours and transportation offered were great. We’d definitely stay again.

Beautiful Property, excelente staff. Recommended 10/10

Proprty clean, conveniient and staff wonderful. Meals were great food great and plentiful. Beach easily accessed and beautiful. Plan to go back!

Thank you for everything, your place is amazing as we will come back, the food is great and the location is paradise.

Excellent place to stay! I hope to come back. The pricewaas very affordable. Amazing time was had!

Quick get away trip for 3 days. Property was well maintained. Rooms was clean, water pressure for the shower was a little low at times but still good enough for a shower. Buffet options were decent. I found the meal at the onsite restaurants was better. Beach front was clean and nice.

Monica was really the only person that we met who was friendly, genuinely friendly. Lots other employees act like they hate tourists and like they hate their jobs.

The food was a 10/10, this is my third trip to Roatan and the Mayan was the best experience by far. All the staff was friendly and the option for dinner reservations was amazing. Thanks for a wonderful trip, can’t wait to come back.

The food quality and options are excellent.

La cama principal tronaba demasiado, cada vez que te volteabas tronaba la cama, el inodoro no esta pegado al suelo y se tambaleaba cada vez que lo usabas. La atencion en la area de los snacks es escasa. La cobija del sofa cama estaba desgastada.

Everything was good, except that in a recession, bad behavior, one arrives and they don't even say good, they are talking among themselves and one is standing, then they say, "Call us about the room at 3," and they didn't even call, I had to go, like at 3:20 p.m. You have to work more in a recession.

Meh

My stay at this property was wonderful! The staff were exceptionally friendly and helpful, and the property itself is beautiful. While the rooms have a slightly outdated brown interior, they are still very cozy and comfortable. I would highly recommend this hotel. There was one issue regarding the premium liquor included in my package. The hotel’s website advertised brands such as Patrón and Don Julio, which influenced my decision to book. However, when I attempted to order these at the bar on my first day, I was informed that they were not included. After seeking clarification from the front desk the following day, I was told that premium liquor was indeed part of the package. Despite this, the bar staff continued to deny my request. It was only after speaking with the bar manager and showing the website’s advertisement that the issue was resolved. Unfortunately, the bar staff seemed reluctant to provide premium liquor for the remainder of my stay. Aside from this, my trip was excellent. The hotel’s location is perfect, with everything within walking distance. Additionally, they offer a convenient store where guests can use a credit card to receive cash back in either USD or Honduran currency. Overall, I had a fantastic experience and would recommend this hotel.

Overall, the staff was very pleasant and courteous. I had an enjoyable experience. The property is gorgeous. However, upon arriving, the evening supervisor, named Patricia, was very sarcastic, indifferent, and rude. She was unwilling to make accommodations for my group, which consisted of my cousin, my one-year old son, and me. She blamed Expedia for the miscommunication and did not try to fix the problem. When looking for a resort in Roatan, I specifically looked for a family-friendly resort. We all had to sleep uncomfortably in a matrimonial full sized bed, with no microwave to warm bottles for my baby. The next day, a supervisor named Britney was more concerned and sent us a warmer to warm bottles. I had a very bad first impression after traveling more than 8 hours with my family to reach the resort, but I had fun and the overall staff was very nice.

Third time here and never disappoints.

Beautiful beach and amazing staff, but this is not a 4-star resort as advertised. Minimum amenities available and the all inclusive option is not all inclusive. There are restrictions on alcohol brands and certain food/restaurants have extra charges. We were denied access to food at the beach club daily as it was only open to people from cruise ships there for the day. Overall I would say this is a 2.5 star resort based on my extensive experience traveling the Caribbean. Staff was great though!!

No shuttle was available to pick us up from the airport! The room was dirty! Salt water only when you shower!!! The buffet was mediocre and the staff was super rude!!

After paying the most expensive package I was so disappointed that in three days I couldn’t eat fish in the restaurants because they ran out of it ! Unbelievable specially since Roatan is an island , entertainment there also is really bad , the hotels next to it were always doing activities and had music for their guest . Too boring for my taste

I liked the variety of food, many of the waiters very attending, the beaches are beautiful, they have several activities that are good; the pool was beautiful. I didn't like that they do not control the flies, it was disgusting how many flies were over there; knowing that there is several ways to control these bugs that carries germs, bacteria, viruses; they should worry about controlling them. Also, for the amount that we paid; they should have better furnished rooms with more updated and new appliances; there was dust all over the fans and closet doors; the shower faucets were rotten, also the coffee maker was rotten, and many other things were not exactly at the height of the prices they are asking

The place is beautifully maintained and decorated. Its staff was amazing! Our room could have been better especially when you consider the price that we paid. The food was pretty darn delicious except for the dinner. There were lots of options or selections on their menu for all three meals. Breakfast and lunch were always pretty delicious but there was always something off with dinner, the meat was either undercooked or overcooked and the seafood (Fish and lobster) was almost always overcooked. Their Ceviche and Seafood soup (Conch soup or sopa de Caracol) was pretty amazing though! With that said, my family and I had a blast and we sure to return soon! Thank you, Yari, Marina, William (bartenders), Wilmer (Towels and Water Sports Attendant), Yen, Patricia (Front Desk), and Charlie, Heliberto, Marvin, Yohanna, and Gladys (Servers) for your attention during our stay.