So far, this has been the most underwhelming vacation our family has ever experienced. While the resort boasts lovely rooms and great front-line staff, it completely falls short of the premium experience it promises. In luxury travel, the tiny details matter. While this property has the foundation to be truly exceptional, it is simply not run that way. For comparison, our family recently stayed at the Conrad Orlando, an experience that far exceeded this resort in every possible category from immaculate service and climate control to flawless execution. Here is why we cannot recommend this resort: Unusable Pools & Slow Service: The pools desperately need chillers. Stepping into 90°F water during the hottest months is not refreshing at all. To make matters worse, the daytime poolside service is incredibly slow. No Climate Control: The A/C was barely functioning in the main lobby, lounge, and restaurant areas, making indoor spaces hot and uncomfortable. Overpriced & Limited Food: Food prices here are outrageous. During the day, dining options are highly limited, and we were frequently told items were unavailable or not on the menu. While CODEX was spectacular and worth the money, every other dining option fell flat. The Upgrade Disappointment: We paid an additional $2,500 to upgrade our stay, expecting actual luxury value. Instead, that massive fee basically just went toward offsetting the resort's already exorbitant prices for the buffet and basic spa amenities.

Our second trip to Conrad was just as good as the first one two years. Helpful staff, fairly clean grounds, and a decent set of amenities. What continues to be a little annoying is the excessive prices for food and drinks, especially given the fairly limited options. Overall though a decent property.

Fantastic hotel, very attentive staff, amazing food, particularly the breakfast and the beach grill restaurant Mezquite. Very clean, comfy and fresh looking rooms. The pools are great and the beach is very nice and quiet, with not many people.

Staff is very involved and helpful. The property is very well kept. Several pools to relax in Quiet and relaxing resort

The Hilton property The Conrad is a quality upscale resort. The resort is quiet and extremely clean. The amenities are amazing! The staff was helpful and very attentive. We were there during a down time for seasons and there were very few people there. We ate lunch by the pool and enjoyed an amazing night meal at Mesquite! The steak was probably one of the best I’ve ever eaten. The service at the restaurant was impressive! We enjoyed other meals in town of Punta Mita. The downside is that transportation to the small town is expensive. We decided to rent a car (the rental company delivered it to us at the resort). Everything at the resort was expensive (food and drinks). Housekeeping was amazing and our room was kept spotless.

Our family had a wonderful stay at Conrad. The property was in excellent shape. The pool area was immaculate. The staff was always working to help in any way. Only negative is the restaurants are pricey. If you want to get away from the craziness of PV this is a great option. We did rent a car so we could explore the area which is a must in my opinion. Taxi rides daily can be rather expensive. Overall, I highly recommend Conrad Punta de Mita.

The Conrad Punta de Mita is a gorgeous property. All aspects of our stay were excellent. Food was quite good, staff were friendly and helpful. Our room was spacious and the concierge service was a lovely bonus. Checking in and checking out was seamless. It's a great place to relax and the pools were many and quite large. Only two small complaints were that 1) the king bed we had was quite firm, which isn't my preference, but I'm quite sensitive. And 2) not all the restaurants were open every day, but it was low season, so I suspect this is probably necessary as the hotel was not very full. No other complaints whatsoever.

Absolutely beautiful and well managed facility . Staff were SO friendly ! My daughter and I were glad to be there in late April which is just off season cause it’s a big complex and would be way too crazy for my taste during season. Spent a lot of time at adult pool . Def go to Punta da Mita and Sayulita. Easy uber rides

Use uber. Do not try to book transportation thru compadre. The uber was $17 to town. Compadre wanted $100 (each way)

The food was super good

Food is of top notch.

Great Hotel and Staff with a nice beach. 20 minute drive from Sayulita

This is a gorgeous resort with lovely service. Everyone very kind and helpful. I loved walking around and hearing all the amazing birds. Our room was spacious and very nice. Gorgeous grounds, too! The restaurants were good but not amazing - they are serving a lot of people. We enjoyed the poolside food (poke, ceviche, cheap nojitos!). The breakfast buffet was okay - liked the quesadilla station and the fresh fruit, and the pastries were good. But it was frenetic and crazy (go early!) and there were lots of children. This was spring break/Semana Santa so maybe that accounts for it. The adults-only pool was an oasis of calm!! Restaurants - Mezquite was pretty good and beachside, which is nice. Codex was excellent! Really enjoyed that meal. Inventive and yummy.

Everything was great in the hotel except for the prices of food and drinks that is completely abuse the visitors. For example, A two scone ice cream is $17. Latte $9. It feels like they really take advantage of the visitors by these inflated price all over the property.

The resort and food was amazing but what was even more amazing are the staff. What genuine service friendly staff. And not just one or two but all. I cant give enough rave reviews of everything. Beach is outstanding. There is nothing I would change

rooms are spotless and the staff

Everything was wonderful. The breakfast buffet was superb.

Great kid friendly resort and accommodating staff!

The hotel is amazing, the decor

Staff was super attentive and helpful, the food was very good and the room was clean everything was amazing