Verified Traveler

Transit

10.0

/10

Reviewed 1 day(s) ago

My first stay at DeKa Hotel was very impressive. However, the room selection process wasn't explained clearly. I chose a Deluxe room, which turned out to be for people with disabilities. It's nice that they have a dedicated room for people with disabilities. However, since I'm able-bodied, I was forced to upgrade to an Executive Suite. Overall, it was quite good. Thank you.

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Ahmad f.

Business

10.0

/10

Reviewed 5 day(s) ago

I've stayed at Deka Hotel twice. It never disappoints. The service is excellent, from the security guard who always greets me and guides me, to the friendly staff. Even checking out at the crack of dawn was handled with a smile, even though I checked out at 4 a.m. But it's not a mistake...

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Abdul H.

9.7

/10

Reviewed 1 week(s) ago

Everything has been improved again..

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Verified Traveler

10.0

/10

Reviewed 2 week(s) ago

Comfortable. Friendly staff. Varied and palatable food. Affordable prices.

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Accommodation's Reply

22 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Hotel Dega. We are delighted to receive positive feedback and are confident that this will motivate our entire team to continue striving to improve our services. We look forward to welcoming you again on your next stay at Hotel Dega and inviting you to enjoy our latest and diverse range of room types. Sincerely, Kasi Adic, General Manager

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Verified Traveler

6.9

/10

Reviewed 6 week(s) ago

Wi-Fi connection is on and off on the top floor, not sure why. So, I cannot work well.

1 people find it helpful

Accommodation's Reply

03 Jun 2026

Dear Our Lovely guest, Thank you for taking your time to write a review about your stay at Deka hotel. Allow us on behalf of the Management to apologize for the inconvenience caused by what you conveyed. We will immediately convey any cleanliness and room condition issues to the relevant departments for necessary improvements and repairs. Your review has become an important note for us so that we can provide better quality services and facilities in the future. Best Regards, Kasi Adik General Manager

Nyoman W.

Leisure

10.0

/10

Reviewed 6 week(s) ago

Hotel access is very strategic, within the city.

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H***y

Business

8.5

/10

Reviewed 8 week(s) ago

Near toll gate, easy access, 15 minutes to PTC.

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Accommodation's Reply

11 May 2026

Dear Valued Guests, Thank you for taking the time to share your experience staying at Hotel Dega. We are delighted to receive such positive feedback, and we are confident that this will motivate our entire team to continue striving to improve our services. We look forward to welcoming you again on your next stay at Hotel Dega and inviting you to enjoy our latest and diverse range of room types. Sincerely, Kasi Adiq, General Manager

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Verified Traveler

Business

10.0

/10

Reviewed 9 week(s) ago

Stayed in two room types within the week, both served their purpose very well. Walking distance to restaurants, mini markets. First traveled alone, the standard room was enough: compact & efficient for one person. Then my mother joined me & we moved to the executive room which is more comfortable for two persons. Hotel staff were very friendly & helpful, food & drinks from Warung Pati in the lobby were satisfying & reasonably priced. I wanted a mochaccino & they made it for me despite it not being on the menu. Very family friendly, my 73 y.o mother di not have any difficulty navigating through check in, ordering food, etc with staff always ready to assist.

2 people find it helpful

Accommodation's Reply

07 May 2026

Dear Our Loyalty, Thank you for taking the time to share your review of your stay at Deka Hotel. We are delighted to receive your positive feedback, and we are confident this will motivate our entire team to continue improving our service. We look forward to seeing you again on your next visit to Deka Hotel and enjoying our latest room options. Warm Regards, Kasi Adik General Manager

D***e

9.7

/10

Reviewed 10 week(s) ago

Stayed with my mother in a twin bed suite. Good taste in room design. The bathroom is nice with basic amenities and a good layout. Very limited space to hang clothing (only a hook that fits about 3-4 hangers), no closet. Had to keep clothes inside the suitcase. They provide 4 bottles of water each day, and there is a water dispenser on every floor. That helped a lot because I make tea and drink 2+ liters of water every day. Laundry is cheap and efficient. The food from the in-house restaurant is quite good! I had the mi godog which was a generous portion and requested a mochaccino which was not on the menu, but they graciously accommodated.

2 people find it helpful

Accommodation's Reply

06 May 2026

Dear Our Loyalty Guest, Thank you for taking the time to share your review of your stay at Deka Hotel. We are delighted to receive your positive feedback, and we are confident this will motivate our entire team to continue improving our service. We look forward to seeing you again on your next visit to Deka Hotel and enjoying our latest room options. Warm Regards, Kasi Adik General Manager

RYAN P. P.

10.0

/10

Reviewed 11 week(s) ago

I recommend that you try Indomaret, it takes a little effort.

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Accommodation's Reply

20 Apr 2026

Dear Mr. Ryan P. P, Thank you for taking the time to write a review about your stay at Deka Hotel. We are delighted to receive such positive feedback, and we are confident that this will motivate our entire team to further improve our services. We look forward to welcoming you again on your next visit to Deka Hotel and hoping you will enjoy our various room types. Sincerely, Kasi Adik, General Manager

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d***a

8.8

/10

Reviewed 12 week(s) ago

Room with view of Surabaya main road, staff is very friendly, room is not very clean

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Accommodation's Reply

20 Apr 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Hotel Deka. We apologize for any inconvenience you may have experienced during your stay. We will forward your feedback regarding the cleanliness and condition of your room to the relevant department for immediate improvement and repair. We are delighted to receive your positive feedback and are confident that this will motivate our entire team to continue striving to improve our services. We look forward to welcoming you again on your next stay at Hotel Deka and hope you enjoyed your stay in our new room design. Sincerely, Kasi Adik, General Manager

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S***a

Business

9.4

/10

Reviewed 13 week(s) ago

Check-in was very easy and smooth, even though I booked it for relatives several hours before my stay. They said the accommodation was comfortable and clean, so they had a good night's sleep. The breakfast was also satisfying. Thank you!

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Accommodation's Reply

20 Apr 2026

Dear Ms. Annie, Thank you for taking the time to write a review about your stay at Hotel Dega. We are delighted to receive positive feedback and we are confident that this will motivate our entire team to further improve our services. We hope to welcome you again on your next visit to Hotel Dega and that you will enjoy our various room types. Sincerely, Casi Adik, General Manager

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G***a

8.1

/10

Reviewed 13 week(s) ago

1. The front office staff were unfriendly, especially the women. Upon check-in, they treated us like people running a Madurese food stall, very rude. 2. We wanted to borrow a cable roll. The front desk said they were going to speak to engineering. We were told to wait. After waiting for several minutes, no one called us. We called back, and the cable roll wasn't there. 3. The engineering staff member with glasses helped fix a broken TV in our room and even helped us borrow a cable roll. 4. The staff at the FB near the lobby were also friendly. They greeted us repeatedly, and they were very accommodating. 5. The room cleanliness was quite good. In conclusion, the front desk staff need to be trained in excellent service.

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Accommodation's Reply

20 Apr 2026

Dear Valued Guest, Thank you for taking the time to write a review about your stay. We apologize for any inconvenience our front desk team experienced. We have taken the necessary steps for our staff, including reviewing schedules and providing necessary guidance and training. We are glad you enjoyed your stay. We will share this positive review with our staff to inspire further improvement of our services. We look forward to welcoming you again on your next visit to Hotel Dega. Sincerely, Kasi Adik, General Manager

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B***i

Staycation

8.6

/10

Reviewed 13 week(s) ago

The floor of the room is dirty, the bathroom does not match the photo, the bathroom is not very clean.

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Accommodation's Reply

20 Apr 2026

Dear Valued Guest, Thank you for taking the time to review your stay. We apologize for any inconvenience you may have experienced. We have forwarded this information to the relevant department for improvement. We value every review to ensure all guests have a pleasant experience. Regarding our hotel room type and your booking history, your room was a standard room, therefore it may have slight variations in size and amenities. This information is stated when booking a standard room. However, guest comfort remains our top priority. As a token of our appreciation, we would be happy to assist you in checking out larger rooms or offering alternative options for your next stay. Thank you again for taking the time to write a review, and we look forward to improving your experience in the future. Sincerely, Kasi Adik, General Manager

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Margareta

8.8

/10

Reviewed 14 week(s) ago

Ok, just a shame there's no swimming pool

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Accommodation's Reply

20 Apr 2026

Dear Margareta, Thank you for taking the time to write a review about your stay at Hotel Dega. We are delighted to receive positive feedback and we are confident that this will motivate our entire team to further improve our services. We hope to welcome you again on your next visit to Hotel Dega and that you will enjoy our various room types. Sincerely, Casi Adic, General Manager

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Andra S.

9.4

/10

Reviewed 14 week(s) ago

I purposely booked a new room. The room has a more modern and warm feel. It's very comfortable for a staycation. Strategic location. Ample parking. And I don't know why this hotel feels so cool.

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Accommodation's Reply

26 Mar 2026

Dear Andra S., Thank you for taking the time to write a review about your stay at Hotel Dega. We are delighted to receive positive feedback from you and are confident that this will motivate our entire team to further improve our services. We hope to welcome you back on your next visit to Hotel Dega and that you will enjoy our various room types again. Sincerely, Chris Agustina W., Assistant Manager

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Andra S.

Staycation

9.4

/10

Reviewed 14 week(s) ago

Best budget hotel so far. Clean. Strategic location. Fair rate.

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Accommodation's Reply

26 Mar 2026

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Dhomy P.

Leisure

10.0

/10

Reviewed 14 week(s) ago

Stayed for 2 nights, everything was fine. Friendly staff 😃 Clean room, view of Surabaya city. Delicious food, everything suits my palate, makes me full 👍. Hope to come back here again👌✍️

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Accommodation's Reply

26 Mar 2026

Dear Mr. Dhomy P, Thank you for taking the time to write a review about your stay at Hotel Deka. We are delighted to receive positive feedback from you and we are confident that this will motivate our entire team to continue striving to improve our services. We hope to welcome you back on your next visit to Hotel Deka and that you will enjoy our various room types again. Sincerely, Kris Agustina W. Assistant Manager

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M***e

10.0

/10

Reviewed 15 week(s) ago

The most expensive room there is really nice, very clean, but sometimes the food on the table is full of ants that get on my food. Maybe it could be extra clean anti-ants. Everything is complete, amenities. I like the best room, more often choose that room. I once tried the deluxe room, it was also quite good, but I was more comfortable in the most expensive room there. The interior is nice. Hopefully the quality of the room and cleanliness will continue to be maintained. 😁🙏🏻

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Accommodation's Reply

26 Mar 2026

Dear Valued Guest, Thank you for taking the time to write a review about your stay. We will forward this review to the relevant department for follow-up. We are glad you enjoyed your stay. We will share this positive review with our staff to inspire further improvement of our services. We hope to welcome you again on your next visit to Hotel Deka. Sincerely, Kris Agustina W., Assistant Manager

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M***e

10.0

/10

Reviewed 15 week(s) ago

The most expensive room there is really nice.. Very clean.. But sometimes when I put food on the table, lots of ants get into my food.. Maybe it could be extra clean with anti-ants.. Everything is complete.. Amenities.. I like the best room, I choose that room more often.. Hopefully the quality of the room and its cleanliness will continue to be maintained.. 😁🙏

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Accommodation's Reply

26 Mar 2026

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Deka Hotel Surabaya HR Muhammad

Overall Ratings & Reviews Deka Hotel Surabaya HR Muhammad

8.5

8.3

8.1

8.6

8.4

Traveler Reviews Deka Hotel Surabaya HR Muhammad