The agent there was very helpful, we arrived at 5AM, for a room that booked for the same day but with 3pm check-in time, while my cousin had problems with her agent/booking coz they don't wait or left the room key for her for the 22nd June check-in time, seeing how distress we were, traveling with a group of children and elderly, The Traveloka agent was super helpful with finding the available room for us to check in early, despite of having to spent more money, we were still greatfull that the agent is available and happy to help, unlike the agent from another website, super thanks for the nice lady, so sorry haven't gotten her name, but we checked in on the 23rd June, great and clean room and definitely worth the money.