Clean room, friendly and courteous staff, good food and nice beach chairs

We had a great 10 days stay in the hotel. Excellent facilities and a great pool area on the top of the hill. The room was advertised as a swim-up room with a little misleading picture here in Expedia. Instead of the swim-up rooms that share a long pool on the terrace area we lived at the pool site around two buildings with approx 10 room. Actually the better choice as it was very calm, was equipped with sunbeds for e very room and additional canopies. Had a great view towards the sea and the sunset every night. You just need to beware if you expect the same room as shown in the pictures. Great selection of food with different themes every day. Staff was a little slow at times, but still friendly.

The breakfast was excellent in terms of choices and quality. The dinner was ok, but being a buffet drops the quality. Still good selection, but it felt like buffet. Not really a problem but being a Greek I am used to have better cooked dinner from restaurants, but for buffet style food was still quite good

The pool area was really nice and the beach

Nice room & amazing view. Lovely welcome fruit platter & bubbly. However my room offered no shade after 2pm. No umbrellas. Apparently because of wind. Guess they don't know about concrete base umbrellas. So impossible to sit outside most of the day. Food very average. Built on a hill. Golf buggies available to drive you back up. Wouldn't want to be dependent on that in high season.

Overall this was a nice stay, the hotel has been designed and built very well. It's built on the side of a hill and as such, the higher you go, the better the view. The view over Ierapetra city at night is amazing. The only comment on the room is that the lighting could do with being better at the bathroom mirror and the wardrobe needs more shelves / drawers. We got a warm welcome on check in but rarely got a welcome at other times. Often no acknowledgement of arriving for breakfast or dinner. During the service of these, the staff often looked over-worked. That being said, overall the food was good. The beach was lovely with decent sun beds. In the near week that we were there the bins were never emptied or the sunbed tables wiped down. The beach bar was good, but would be so much better if they walked round every now and then to see if you wanted anything rather than having to go up each time. The gym was equipped OK, though could probably do with having a set of dumbbells. Nothing to wipe down equipment after use, the air con was limited to 24°C and no towels available which again was a let down, especially as they were strict on limiting towels. The little spa on site is decent - felt very relaxed after a massage. Overall we had a nice relaxing stay and it's almost frustrating that they don't just put a bit more effort in to get it amazing.

Property very nice . Room had plenty of space. Booked room with private pool. Fabulous view. We had buffet breakfast and buffet dinner which were both great. Only downside was property built on hill. So walking down ok, but walking up a little hard if you are older. They will take you to your room in golf cart with a phone call which we used. Only stayed one night

This place is great. The hotel was perfectly kept. We did half board and there were plenty of selections at each meal and all was very good. Staff was pleasant and attentive. Beach access underground was perfect with bathroom for convenience.

Had a hard time with closing door. Ended up leaving it open all the time. Beautiful lock but not user friendly.

Friendly, welcoming and efficient staff, excellent food, spacious well appointed rooms, great beach area. Very few sunbeds at the relatively small pool. No other tavernas or bars in the immediate area. Opposite the beach but a busy road in between.

Great food choices, friendly and helpful staff.

Really nice location, one of the most unique and beautiful property I’ve ever been. Highly recommended!

Best staff of my trip.

This is a beautiful hotel right across the street from the sea. Rooms are bright, clean and comfortable and the design of the facility is unique and modern. The breakfast / dinner buffets are outstanding.

Very clean and great service

Second time at this property and will stay again. I had recommended this property to friends too who also stayed there. This time I have tried the buffet dinner and was quite happy with the selection and taste. Room is spacious and well appointed apart from the mirror which was located on the wall by the bed (minor inconvenience). The property has also great sunset views.

This is a wonderful destination for anyone visiting the Irepetra area of Crete and looking for an all inclusive experience. The staff is attentive & friendly, the rooms clean & comfortable, the food delicious and the the views and amenities amazing. Comes with my highest recommendation - you will not be disappointed!!!

Hotel is truly wonderful: architecture, cleannes, amazing food, quiet space, parking, welcoming with bubbles, we had some snacks saved for us as we arrived after the dinner time. Stuff is really helpful and overal atmosphere is nice and relaxing. There were a few negative sides though: it would often smell like you are on a farm (not sure if it's seasonal smell), shower was leaking, the sink was fairly blocked. The hotel is new but some small things like this definitely could have been fixed. Food in general is great but almost all the deserts had artificial taste so we had to stick to savory options and fruit. SPA at the hotel is overpriced and prices are not written anywhere, so we were under impression that staff was making them up as we spoke. There are free morning yoga classes 3 times a week, but the teacher didn't adjust her program at all and continued with advanced poses even though many participants were clearly beginners (there were no tips provided). I would say that all the positives are still overweight a few negatives, so I would happily recommend this hotel.

Lovely facility, location, and extremely friendly and helpful staff. The food was exceptionally good and very convenient.

Great location and facilities, with a wonderful and helpful staff. The property's beach is well maintained, and the pool/pool bar area is great to relax at. Food options are varied and delicious.