The guest booked a deluxe room with access to the lounge. 1. Arrived at the hotel at 3:30 PM, but the hotel informed us that we had to wait for our room. We could not check in yet, so we had to wait for our room for about 30 minutes, even though we arrived after the check-in time. The guest drove from Bangkok and was tired from traveling, so we expected to be able to check in right away, but instead we had to wait for our room. 2. The hotel’s lounge offers free-flow service from 5:00 PM to 7:00 PM. The guest went to use the service at 5:30 PM, but the hotel informed us that the tables were full and we had to wait in line for a table. The hotel had us wait in front of the elevator, with no reserved seats. When it was our turn to use the service, we found that there was no food left to eat, as shown in the attached picture. 3. The hotel’s lounge service for certain room types that were more expensive than the standard rooms did not show any responsibility, and the guest did not receive any compensation, both in terms of the service area and the insufficient food provided for the number of guests. 4. Some of the hotel guests had severe food poisoning from eating at the hotel. The guest ate and drank from the hotel’s food in the evening, and the next morning had diarrhea. and vomiting severely