They refused entry on arrival despite having a booking reference. They asked me which room I was staying in - I said I didn’t know as I was trying to check in. Security told me to go. I left and am pursing a complaint
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia