Staffs were very nice & helpful (especially Allen &Georgena) Continental breakfast was good. Room was good especially if you travel as family The hotel location was quiet & convenient -17mins walk to the sanctuary & 5 mins or less walk to the airport shuttle bus stop

Staff and clean room

All good

The room was great and the beds were comfortable. Place was clean. I checked in after hours as no one was at the front desk. The email sent to me prior to check in was clear and getting inside was quite easy. Has good location and walking distance to everything.

Room was clean & convenient location

Friendly staff and great place

Location, safety and cleanliness.

Clean room, helpful staff, lovely location, no complaints.

Location is excellent. Walking distance to the sanctuary but far enough that it’s not too busy. There were 3 of us and while the regular beds were comfortable, the sofa bed was not. It didn’t have enough support and was squeaking every move you make. Staff were extremely pleasant and helpful and the buffet breakfast was very good.

We would not stay here again. The staffing hours were very limited. The staff was not very friendly but perhaps that is just the way of the French. Property was around some boarded up buildings on a dark street. Nearby street lamps were not working and the hotel left no lights on outside the building. Had to enter a code to open entrance door and then some lights came on. Staff on sight from 9-12 and 3-6 weekdays and left at noon on the weekends. No real coffee, only instant, available unless you purchased the breakfast buffet which had to be paid for the day before. The air conditioning was “automatically set” but did not seem to work. During daylight hours it was a nice walk to the Lordes Grotto. We enjoyed our time in Lourdes.

Hotel was perfect location. Great walking around town and visiting The chapels and participating in the precession . Will definitely return . Restaurants are all good.

Spacious room. Friendly and welcoming staff. Staff was available to check in and even later in the day. She helped keeping our luggage few hours after check out.

The rooms were fairly clean and staff were accommodating towards our needs. The air conditioning system worked just fine. We paid $25.00 USD for two people for a hotel breakfast, which was a fair breakfast meal. The hotel location is far from the Sanctuary and the Rosary Basilica.

Good

I was profoundly dissatisfied with my recent stay at this hotel. The air conditioning (if it can be called that) malfunctioned, and despite my request for repairs, the staff only provided a fan on the second day; we visited during times when the weather would get up to 30°c. When I inquired about tea bags, they informed me that they were not provided, and coffee was not provided either. Toilet tissue was distributed in extremely limited quantities, with only one roll at a time being provided for four adults occupying the room. Furthermore, I was shocked to learn that cleaning was only conducted once every five days, which is an unacceptable standard. We requested some more towels on our third night at the hotel, and the staff were reluctant to give us any. We understand that staff should have breaks in the day, but there was rarely anyone at the front desk. One night, our one roll of toilet paper we were given had been used up and we had to scavenge for toilet paper in the town in the middle of the night as there was NO staff and basic necessities were given out as if on rations. The hotel advertises itself as a four-star establishment, but in reality, even a one-star hotel offers superior service and basic amenities. The sleeping conditions were uncomfortable, the staff was friendly but hugely unhelpful, and the overall experience was significantly below my expectations. I would strongly advise against staying at this hotel.

Smell cooking when entering the apartment. The reception acknowledges this and said there’s nothing they can do as guests are cooking in the apartment when staying. They should attest provide an air freshener in the apartment for new customers. Apart from this, the apartment is good in all others aspects.

The room was big and clean. Good size for a family of 4. Parking near by and all other amenities on walking distances.

Spacious room, clean environment, nice air-condtioning, good staff communication

Low to mid end European property. Clean enough. Bathroom in bad shape. Beds not that comfortable. We only needed it for one night. Otherwise would not recommend. Staff very nice.

Easy access with clear instructions, despite arriving well after check in time. Room 204 was small with everything I needed. Slight disturbance with the bridge being worked on across the road.