I paid online, when arrived to hotel they informed me that they are not working with hotels.com, then requested repayment in cash.
Contacted with customer service. And now waiting my online payment refunded
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia