7.2
Pleasant
From 97 reviews
Provided by travelers on
Cleanliness

7.0

Room Comfort

7.0

Meal

7.7

Location

7.3

Service and Facilites

7.0

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Traveler Reviews OYO 3189 HSP Residence

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40
Customer reviews
Ratri I.
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9.4
/10
Reviewed 133 week(s) ago
Get a promo, pay 100 thousand and get a nice room. The room is spacious, the AC is cold but the water flows inside so the floor is wet, there are towels but no soap, the TV is on. Good. But the room key must stay in the lobby, you can't take it out.
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Dita M.
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8.6
/10
Reviewed 134 week(s) ago
It's not bad, it's just minus the foot wipes, it's not provided, so the room is muddy when you run out of the bathroom.
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Dwi W.
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5.2
/10
Reviewed 137 week(s) ago
Does not match the description, just saw the room immediately checked out, the room smelled badly, just wasted money.
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Yusuf S.
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5.5
/10
Reviewed 139 week(s) ago
The original ID card is held by the receptionist at check-in, it should only be a photocopy. Because we also can't go out without bringing an ID card. And also no trash can in the room.
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2 people find it helpful
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SAIDIL F. A.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 142 week(s) ago
AC gak dingin, tidak ada solusi, kecewa sama pelayanan. Kalo bisa di evaluasi dulu. Di bertahukan di awal kalo memamang AC tidak berfungi dengan baik. Bintang 1 si cocoknya.
2 people find it helpful
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Reno B.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 144 week(s) ago
The room is decent but there are still spots like cobwebs, the head of the mattress is moldy maybe damp and it's not cleaned. The toilet is standard. Btw got a room that doesn't have a tv. At first it wasn't a problem, I could just scroll through social media, but when I asked about the facilities, it said that there was wifi available but when I asked there was no wifi (but only for operators). I'm confused.
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Ega S.
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6.0
/10
Reviewed 149 week(s) ago
Kamar bau, handuk bau, toilet bau.
1 people find it helpful
Accommodation's Reply
19 Sep 2022
Sorry for the hassle you faced, Ega! We've marked a note for the experience you're having this time. Rest assured, that we will endeavor to ensure a pleasant stay with us in the future. Greetings, Jane!
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Hardi
icon-origin-TRAVELOKA
6.0
/10
Reviewed 152 week(s) ago
Not satisfied with the receptionist, the bathroom is not clean.
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1 people find it helpful
ARDIANSYAH
icon-origin-TRAVELOKA
6.0
/10
Reviewed 154 week(s) ago
The blanket has no dirty mattress. Toilet problem.
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Hariyani Hariyani
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6.0
/10
Reviewed 159 week(s) ago
The receptionist is not good at service, the rooms are dirty, the beds are not cleaned, put blankets right away, in front of the reception guests shouting for cleaning service, not polite.
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4 people find it helpful
Accommodation's Reply
01 Jul 2022
Hi, thanks for taking your valuable time to rate us. We apologize for the inconvenience and we will definitely try our best to meet your expectations in the future. Regards, Simon
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SAIFUL B. R.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 159 week(s) ago
- I ordered with AC, I got with fan.- Small room.- only one electrical socket. Just for fan.- Wifi unreacheable.- shared bathroom.
1 people find it helpful
Accommodation's Reply
30 Jun 2022
Sorry for the hassle you faced, Saiful! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!
Anita W.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 163 week(s) ago
Not bad at an affordable price.
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2 people find it helpful
Teguh P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 163 week(s) ago
Overall, at this price, it's wort it's clean and quite spacious, that's the + point. My advice is to provide a trash can in front of the room.
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7 people find it helpful
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SAIDIL F. A.
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8.5
/10
Reviewed 173 week(s) ago
Cold AC. En suite bathroom. It's good anyway.
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Accommodation's Reply
16 Mar 2022
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Amelia.
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Mas M. J.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 179 week(s) ago
When I ordered the AC when it arrived, I loved the fan.
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4 people find it helpful
Rifki F.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 186 week(s) ago
The location is far from places to eat near the mosque, dirty rooms.
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3 people find it helpful
Yoga W.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 187 week(s) ago
Bad rundown hotel Bed linen smells Sweat. Anyway, don't stay here.
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3 people find it helpful
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Yusriadi
icon-origin-TRAVELOKA
9.7
/10
Reviewed 201 week(s) ago
Pelayanan cepat. Bersih dan sejuk.
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Swesty d. p.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 201 week(s) ago
When you enter, the lights go out so you can't check in right away, you should have a generator. Then the water is always dead in the morning, please fix it.
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10 people find it helpful
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Rafi D. i.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 210 week(s) ago
Smelly pillows, water likes to die waiting for hours before it comes to life, the concept of the room is actually good, but it needs to be renovated so that the pond is more professional, repainted to make it look cleaner and neater.
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5 people find it helpful
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