8.5
Very Good
From 600 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.6

Service and Facilites

8.5

People often mention about Labersa Hotel & Convention Center Toba Balige
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Ambiance (21)
Bedroom (21)
Staff Friendliness (20)
Hotel Area (17)
Accessibility (16)
Bathroom (16)
Taste (16)
Variety (16)
Distance to City Center (15)
Surroundings (15)
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Traveler Reviews Labersa Hotel & Convention Center Toba Balige

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40
Customer reviews
H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Overall, it's worth it to have a staycation with your family here.
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ARIFIN P. S.
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
very friendly hotel, comfortable and very impressive..recommended hotel for stars... very good service but the soundproofing from outside can still enter..needs improvement..Because there was a reception in the hall on the 2nd floor using a sound system..the sound of music penetrated into the room..so sleeping was not comfortable,,due to the noise of the keyboard music from outside...
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Accommodation's Reply
11 Jun 2025
Thank you very much for your time, Mr. Arifin, to give us a very valuable review and input. We are very pleased to know that Mr. Arifin felt comfortable and impressed with the service and facilities we provided during his stay at our hotel. We also apologize for the inconvenience that Mr. Arifin experienced regarding the sound from the reception in the hall on the 2nd floor that was heard up to the room. Mr. Arifin's input will be a serious concern for us to immediately make improvements to improve guest comfort in the future. We greatly appreciate Mr. Arifin's trust in choosing Labersa Hotel & Convention Center Toba, and we hope to welcome Mr. Arifin back with a better experience on your next visit. Warm regards, Management of Labersa Hotel & Convention Center Toba
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Fathur R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and the breakfast is also delicious.
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Accommodation's Reply
10 Jun 2025
Thank you very much for your positive review! We are very happy to hear that Mr. Fathur was satisfied with the friendliness of our staff and enjoyed the breakfast we served. Guest satisfaction is our top priority, and comments like this are a source of encouragement for the entire team to continue providing the best service. We look forward to your next visit to Labersa Hotel & Convention Center Toba. Warm regards, Management of Labersa Hotel & Convention Center Toba
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Dennis S.
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10.0
/10
Reviewed 5 week(s) ago
Good service, good food, and clean room. I want to go there again sometime.
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Accommodation's Reply
10 Jun 2025
Thank you for your appreciation and warm review! We are glad to hear that Mr. Dennis enjoyed the service, food, and comfort of the room during our stay with us. We will continue to strive to provide the best for every guest. See you again on your next visit, we look forward to welcoming Mr. Dennis back to Labersa Hotel & Convention Center Toba. Warm regards, Management & Labersa Hotel & Convention Center Toba
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H***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Hot water is not working well, food is not very varied
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1 people find it helpful
Accommodation's Reply
10 Jun 2025
Thank you for taking the time to provide a review. We apologize for the inconvenience you experienced regarding the hot water and food variety while staying with us. Your feedback is very valuable and we will immediately follow up for improvements for the comfort of future guests. We look forward to welcoming you back and providing a better experience at Labersa Hotel & Convention Center Toba. Warm regards, Management of Labersa Hotel & Convention Center Toba
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C***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 5 week(s) ago
nice and impressive, this is the umpteenth time I have stayed at this hotel
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Accommodation's Reply
10 Jun 2025
Thank you very much for your positive review and trust in us! We are very pleased to know that every visit you make to Labersa Hotel & Convention Center Toba always leaves a good impression. Your loyalty is a great motivation for us to continue to improve the quality of our services and facilities. We look forward to your next arrival with equally special service. Warm regards, Management & Labersa Hotel & Convention Center Toba
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yafet p.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
For a 4-star hotel in a second-level area like Balige, it is very good. The staff is friendly and the breakfast is varied and delicious... the bed is also very comfortable. There are many good photo spots in the hotel area.
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1 people find it helpful
Accommodation's Reply
27 May 2025
Thank you very much for your positive review! 🙏. We are very happy to hear that Mr. Yafet enjoyed his stay at Labersa Hotel & Convention Center Toba, from the friendly service, varied and delicious breakfast, to the comfort of the bed and interesting photo spots in our hotel area. Input and appreciation like this means a lot to us to continue to provide the best service. We hope to welcome Mr. Yafet & Family back on our next visit. Warm regards. Management of Labersa Hotel & Convention Center Toba.
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H***L
icon-Staycation
Staycation
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10.0
/10
Reviewed 7 week(s) ago
The hotel staff was very friendly and helpful upon check in.
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Accommodation's Reply
27 May 2025
Thank you very much for your appreciation! 😊. We are very happy to hear that you felt helped and comfortable with our staff's service during the check-in process. Friendliness and the best service for guests are our top priorities. Hopefully this pleasant experience will bring you back to visit Labersa Hotel & Convention Center Toba again in the future. Warm regards. Management Labersa Hotel & Convention Center Toba
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 8 week(s) ago
The staff lacks communication, some of the furniture in the room doesn't work normally.
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Accommodation's Reply
27 May 2025
Thank you for your feedback. We apologize for the inconvenience you experienced regarding the lack of communication from our staff and the condition of some furniture in the room that did not function properly. Your input is very important for us to evaluate and improve in the future. We will immediately follow up on this so that it does not happen again in the future. We hope to be given the opportunity to welcome you back with much better service. Warm Regards. Labersa Hotel & Convention Center Toba Management
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Miss P. o. r.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Can't access wifi. The food is quite varied and the restaurant has a nice and comfortable view. Lift access during breakfast is disrupted because there are only 2 lifts on the 8-story hotel floor.
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2 people find it helpful
Accommodation's Reply
02 May 2025
Warm greetings from Labersa Toba Hotel, Thank you for taking the time to provide a review and feedback that means a lot to us. We are pleased to know that you enjoyed the variety of food and the comfort of the restaurant with its view. However, we apologize for the inconvenience you experienced regarding Wi-Fi access and the use of the elevator during breakfast. Your input will be used as material for our evaluation so that in the future we can provide more optimal service for all guests. We hope to welcome you back with a more enjoyable experience. Best regards, Labersa Toba Hotel Management
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K***h
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very good and very comfortable.
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1 people find it helpful
K***h
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very good and very comfortable.
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Accommodation's Reply
02 May 2025
Thank you for your positive review. We are very happy to know that you felt very comfortable and satisfied during your stay at our hotel. Guest satisfaction is our top priority, and comments like this are a great motivation for our team. We look forward to your next visit to Labersa Toba Hotel! Sincerely, Labersa Toba Hotel Management
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K***h
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very satisfying, hopefully will stay at this hotel again.
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2 people find it helpful
Accommodation's Reply
02 May 2025
Thank you for your positive review! We are very happy to know that you were satisfied during your stay with us. Hopefully we can welcome you back again in the next opportunity to provide a more memorable experience. See you again at Labersa Toba Hotel!. Best regards, Labersa Toba Hotel Management
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
For the stay experience, it's okay Breakfast is quite varied Service is also good The standing shower input, the water pressure is made stronger
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Accommodation's Reply
02 May 2025
Thank you for taking the time to provide a review and for choosing Labersa Toba Hotel as your place to stay. We are very happy to hear that you enjoyed your stay, the variety of breakfast, and the service from our team. Your feedback regarding the water pressure on the standing shower has been noted and will be our concern for future improvements. We look forward to welcoming you back on your next visit with an even better experience. Sincerely, Labersa Toba Hotel Management
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Very nice and clean and the room facilities are very good and the food is varied.
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Accommodation's Reply
04 Apr 2025
Warm Greetings from Labersa Toba Hotel & Convention Center! Thank you very much for your positive review. We are very pleased to know that you are satisfied with the cleanliness, room facilities, and variety of food that we offer. This kind of feedback means a lot to us and motivates the team to continue to provide the best service. We hope to welcome you back on your next visit and provide an even more enjoyable experience. Warm Regards, Labersa Toba Hotel & Convention Center Management
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h***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Very comfortable at all, the breakfast menu was delicious all of it
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1 people find it helpful
Accommodation's Reply
03 Mar 2025
Warmest Greetings from Labersa Toba Hotel & Convention Centre! Thank you very much for your positive review. We are very pleased to know that you enjoyed our comfortable hotel atmosphere and enjoyed our food. Guest satisfaction and comfort are our top priorities. We look forward to welcoming you back for a more enjoyable stay in the future. See you on your next visit! ✨. Warmest Regards, Labersa Toba Hotel & Convention Centre Management
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S***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Great for those who have children, because there is a water park.
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2 people find it helpful
Accommodation's Reply
07 Feb 2025
Warm Greetings from Labersa Toba Hotel & Convention Center! Thank you for your positive review! We are glad to know that you enjoyed our Waterpark facilities. We hope that you and your family had a pleasant and joyful stay. We look forward to welcoming you back for a more exciting vacation with your family! 😊. Warm Regards, Labersa Toba Hotel & Convention Center Management
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Monica P. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
The service is good, the staff are friendly, but the hot water in the bathroom is hard to adjust to hot or cold.
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Accommodation's Reply
07 Feb 2025
Warm Greetings from Labersa Toba Hotel & Convention Centre! Thank you for taking the time to share your experience, Ms. Monica. We are very happy to know that Ms. Monica is satisfied with the service we provide and the friendliness of our hotel staff. Guest satisfaction is our top priority! Regarding the hot water arrangement in the bathroom, we appreciate Ms. Monica's feedback and will follow up immediately for better comfort. We look forward to welcoming Ms. Monica back for a more enjoyable stay! ✨. Warm Regards, Labersa Toba Hotel & Convention Centre Management
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Monica P. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
It was fun staying at Labersa, only the hot water was a bit strange, it was hard to adjust the hot and cold settings.
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1 people find it helpful
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 22 week(s) ago
Everyone loves this hotel, the atmosphere in the room and the surroundings.
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Accommodation's Reply
07 Feb 2025
Warmest Greetings from Labersa Toba Hotel & Convention Centre! Thank you for your positive review. We are very pleased to know that you enjoyed the ambiance of the room and the surrounding environment of the hotel. Guest satisfaction and comfort are our top priorities. We look forward to welcoming you back for a more enjoyable stay. See you on your next visit! ✨. Warmest Regards, Labersa Toba Hotel & Convention Centre Management
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Number of reviews per page
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