8.1
Very Good
From 46 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

7.6

Location

8.2

Service and Facilites

7.8

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Traveler Reviews Capital O Sukomanunggal Inn Surabaya

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40
Customer reviews
D***i
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8.8
/10
Reviewed 64 week(s) ago
The cleanliness of the room is lacking because there are still many hairs scattered on the floor, the smell of the bathroom can be smelled when you first open the door. However, the service and facilities are okay. The staff are fast in handling complaints and friendly.
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F***a
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Transit
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8.1
/10
Reviewed 64 week(s) ago
Overall, it's okay for a short stay. I happened to be waiting for my nephew to be hospitalized at Mitra Keluarga Hospital, the distance is not too far. There is a cafe & Mixue in the same location as the hotel. Only the bathroom door was broken and when entering the room there was a bad smell like it was damp or had not been used for a long time.
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Tri R. K.
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4.8
/10
Reviewed 94 week(s) ago
Ordered long ago but it turned out to be cancelled.
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Romadona D.
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6.3
/10
Reviewed 94 week(s) ago
The writing on the reception desk was 2,000 car parking, 1,000 motorbike parking, instead it was withdrawn by the parking attendant, 1 5,000 motorcycle was really disappointing. Normally 2 thousand or 3 thousand is normal. Please just replace the management with the illegal parking attendants if they don't match the writings listed on the Receptionist.
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2 people find it helpful
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Mirza F.
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6.7
/10
Reviewed 167 week(s) ago
The staff is friendly, the inn is also new, but when you arrive in the room there are no towels, even though they were given when you asked for it in the morning.
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5 people find it helpful
Accommodation's Reply
07 Apr 2022
Hi Mirza! We are sorry to know that your experience with us was not pleasant. We will work on your feedback to provide the best experience next time. Greetings, Jane!
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Andreas T. R.
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8.5
/10
Reviewed 168 week(s) ago
Early entering the room smelled, the water in the sink was not smooth, hot water took a long time. Good service, clean rooms.
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2 people find it helpful
Accommodation's Reply
06 Apr 2022
Hi, Andreas! Thank you for sharing your feedback. We have flowed the same to our related team to meet your expectations. Have a nice day! Regards, Amelia.
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Intan Putri Mayangsari
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8.4
/10
Reviewed 174 week(s) ago
Rooms and photos match the view. The price is worth it, just because the location has moved to the back, so it's a bit twirling. The staff is very dirty.
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4 people find it helpful
Yoppy f.
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8.5
/10
Reviewed 179 week(s) ago
Clean neat, cold air conditioning has hot water.
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1 people find it helpful
ubadah m.
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8.7
/10
Reviewed 185 week(s) ago
The room is small but enough. The place is clean.
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Hendro L.
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8.5
/10
Reviewed 205 week(s) ago
Lokasi strategis. Bersih. Karyawan ramah
3 people find it helpful
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Muhammad R. A.
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6.0
/10
Reviewed 218 week(s) ago
Handuk cuma 1, tidak disediakan air minum dan sabun.
1 people find it helpful
mochamad n. i.
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9.4
/10
Reviewed 219 week(s) ago
Comfortable cold ac, only unfortunately there are ants a little annoying.
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1 people find it helpful
Accommodation's Reply
17 Apr 2021
Hi Mochamad, Thank you so much for the positive rating. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Reza!
P Mus
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8.5
/10
Reviewed 236 week(s) ago
Okay enough to rest, close to the port, to the Banyu Urip toll gate is also close.
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2 people find it helpful
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