Great hotel great service and cheap beer and food

Accueil parfait. Déjeuner excellent. Pisine Et Spa et massage excellent.

Magnifique !

We chose this hotel in Gaia, thinking it would be a more affordable alternative to staying in Porto, but it ended up costing us more in transportation and inconvenience. We arrived at 11 a.m. but were unable to check in until nearly 3 p.m. The hotel said it was fully booked and could not accommodate an early check-in, which was surprising since they had emailed us days earlier offering early check-in for an additional fee. The bar was unattended when we arrived despite being listed as open, and the front desk staff was not particularly welcoming or accommodating. The only good thing was the restaurant in the lobby. Breakfast was okay. The hotel is located in a residential area with no restaurants, shops, or attractions within walking distance. We had to take an Uber for every outing, so any savings on the room were quickly lost. The rooms were dated and fell short of expectations. An iron and an ironing board were not provided and had to be requested. The biggest issue was the bathroom. The bathtub was extremely high to step into, very narrow, and had no safety bars. It felt unsafe, and I was concerned about slipping. After speaking with the front desk, we were eventually moved to a room with a walk-in shower. If your goal is to visit Porto, I recommend staying in the city center. The inconvenience of this location and the extra transportation costs made this hotel a poor value for us.

The hotel was located in a nice suburban area close to public transportation. The hotel lobby, reception area, and restaurant were very nice. The customer service was excellent. The apartment style room was clean and large. The room had a microwave, cook top, fridge, toaster and kettle. The reason for the 3* rating is that the apartment had no utensils, no pots, no dish towels, no kitchen garbage can, broom, etc. It was not setup for apartment style stay. I called front desk and they did respond by providing only pots, two sets of plates and cutlery. Nothing else. We had no coffee cups, no bowels, no spatula, etc . I had to go to the bar to have a bottle of wine opened. I believe this property is not properly setup for apartment style rooms. Based upon my experience I would only recommend this hotel for a hotel room but not an apartment style stay.

very nice staff!

Very good hotel. Bit far from Porto itself but very good experience

The location is average and the service is acceptable. Although the room is quite spacious, the soundproofing is very poor—you can easily hear normal conversations from the neighboring room. Fortunately, I booked a unit with a large living room, so I was able to sleep there the next night.

Very good all round

Very good all round experience

The worst! Picked this place because it had a pool but the pool was only open from 10am to 7pm. The times you want to be out doing things. The worst sleep ever. Literally would me more comfortable sleeping on the ground. Pillows were nothing. Bed was ROCK HARD. None of us sleep well, even the kids who can sleep anywhere.

Spacious room, and quiet accommodations

Amazing as always!!!

The room was clean and comfortable but the experience is just another faceless hotel. They are part of Holiday Inn and we're too busy. They didn't give us the right room and failed to read the response to the email they sent us. They also forgot to mention the parking is paid.

Rooms were spacious and clean

Staff was excellent rooms were spacious and clean

Great to get a free room upgrade

Breakfast was great especially the staff there and the one hotel receptionist Tatiana. She was lovely and so kind. There was a male receptionist in a suit with glasses who was quite rude and blunt (I almost cancelled our stay due to how he spoke to us) but once we dealt w Tatiana she was amazing. She was so busy and never stopped yet always so helpful and cheerful. Breakfast staff (everyone was incredible and so happy and kind especially to our kids who adored them).

Not very close by

All Excellent!