Overall Ratings & Reviews Sleep Inn & Suites Pigeon Forge - Downtown

The location is great…right off The Parkway. Turn at Sunliner Diner and go past Music Road Inn. Easy! Small hotel…only 1 elevator & ice machine in the building! Our queen room was very compact and small, even for two people! But, it was clean. The bathroom was a good size - however, there was no vent fan and the door to the bathroom is heavy & does not stay open. That is annoying when you want to just use the sink or the mirror or air it out after a shower (again, no fan!!)! It would be nice if they at least had a door stopper to use in the room! The water in the shower does not get that hot! The TV never once connected to the internet to be able to watch anything - even regular channels, making it useless the entire time! I did appreciate the fridge and the microwave - which a lot of places do not offer anymore. I called the front desk on Day 3 and asked for the room to be cleaned with fresh towels and sheets - they never came. The breakfast offerings were not bad and both of us were satisfied! It was OK overall for a short stay - but would not choose Sleep Inn for an extended stay.

Jamey was super nice me and wife will definitely comeback

The room smelled bad. There were ants everywhere to where we couldn't even keep food in the room because they were in everything. They were also in our personal belongings and on the couches. So we just ate out everyday and put the trash out in hallway

Overall the experience went well. Only dislike was not much to choose from at breakfast. Room was clean and staff were very friendly.

The property had small issues. Had problem with flooding. We had to move rooms but was handled appropriately. Second room great. Faucet was loose in shower. Did not report. They had to work on TV in first and second rooms to get to work but got working. Staff excellent. Breakfast excellent. Loved our room 114. Third time to stay. Seems to always have some sort of issue but staff fixes and we move on.

Close to restaurants and shops. Staff very friendly and clean for an older hotel. Would stay here again. Breakfast could have been more fresh and monitored. More hot options would be good, bacon instead of processed meat. Overall a good stay.

Staff Friendly but wish we could have more room service specially when you stayed longest.

Ok stay

I felt right at home here i will definitely stay again the price was perfect and its not on the main drag but close enough to not be out of the way.

Perfect quick family get away. Slept all 6 with comfort. Room was clean. Receptionist was very sweet and gave great recommendations.

Staff was great! Clean spacious suite. Plenty of space for my family.

Beds were nice and you can tell they’ve made efforts to remodel and update. However, the tiny air units were insufficient and our room stayed uncomfortable and hot the whole night. Breakfast was sub par. Food was usual breakfast fare but it was all cheaply microwaved and not very good. Nothing was stocked, we had to ask for everything. Someone had to run out to buy bowls for cereal and oatmeal. None of the chairs matched the table height and my kids had trouble finding a place to sit and eat bc they couldn’t reach the high tables in normal chairs. Just unorganized and sad. Coffee was filled with grounds and all juice was “on order.” We won’t choose to stay there again.

The rate is good for the location. Desk clerk was very nice, professional, and knowledgeable.

Great location... ease of access

Jami the manager was absolutely amazing! She is on top of everything

I like Sleep Inn because they offer Smoke Free Places. I just wish people wouldn't smoke outside near the entrance. The bed was comfortable and it was very quiet. The breakfast was good. The staff was friendly. Definitely would stay there again.

Had a great breakfast. Staff very friendly and accommodating.

The hotel was clean and well situated with easy access to everything. The room was small but slept 5 comfortably. Breakfast was ok with many choices.

The front desk staff was amazing especially Jamie she was amazing and would give us the southern charm will definitely book their again

The property was clean and quiet. The staff was all very nice and helpful. We had a wonderful stay. There was even a gift (wine and 2 cups) in our room upon check in and it was beyond amazing of them to do that.