OYO 3785 Kemayoran Residence

Explore OYO 3785 Kemayoran Residence
6.2
Pleasant
From 154 reviews
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Cleanliness

5.9

Room Comfort

5.8

Meal

6.2

Location

6.2

Service and Facilites

5.9

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Traveler Reviews OYO 3785 Kemayoran Residence

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20
40
Customer reviews
Deny O.
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6.0
/10
Reviewed 113 week(s) ago
The AC was leaking, the TV couldn't be adjusted, the mattress was wet.
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arifandi y.
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5.4
/10
Reviewed 115 week(s) ago
Not recommended, there is not enough space to park the car, there is a parking fee charged to the security guard, the room doesn't match the picture.
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1 people find it helpful
Pierre C.
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5.7
/10
Reviewed 130 week(s) ago
It turns out that the price listed in the application does not match at check-in, and we have to add costs at check-in. Then, the room did not match expectations. The lights are dim, the air conditioner is leaking so the floor is constantly wet, there is only a small mirror in the bathroom. Very, very far from the image shown.
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2 people find it helpful
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AHMAD D. A. S.
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5.5
/10
Reviewed 177 week(s) ago
Prices are different, when checking in there is an additional fee.
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7 people find it helpful
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Halistya
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6.0
/10
Reviewed 178 week(s) ago
Kamarnya bau, kurang pewangi, ruangan jadi ngap gitu
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Arizal Isnawan
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4.8
/10
Reviewed 179 week(s) ago
Prices do not match. There is a game, the price at check-in adds Rp. 60,000 reasons for lowering the rate of the application.
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7 people find it helpful
Feby S.
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4.8
/10
Reviewed 179 week(s) ago
This is not an inn, but a person's house. Even I feel at a loss because I have paid but can't stay. Can my money be refunded?
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3 people find it helpful
Arifin
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6.4
/10
Reviewed 180 week(s) ago
The initial service was not friendly, towels and soap did not get at the beginning, even though they were told to pay an additional Rp. 30,000 for soap money outside of paying for the room, the room smells. Strongly not a recommendation for this hotel unless forced to.
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2 people find it helpful
Adindha Yanthi
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4.8
/10
Reviewed 180 week(s) ago
Words cannot be expressed.
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5 people find it helpful
Chris A.
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6.0
/10
Reviewed 182 week(s) ago
The location is difficult to find because there is no hotel logo, even the one red logo, the sink is clogged. Check in was a bit long, the room was smelly and stuffy. Towel smells like it's still wet but scented. Overall, it's fortunate that I just took a shower and didn't stay overnight, the price didn't lie.
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4 people find it helpful
Accommodation's Reply
01 Jul 2022
Hi, thanks for taking your valuable time to rate us. We apologize for the inconvenience and we will definitely try our best to meet your expectations in the future. Regards, Simon
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Fajar S.
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6.2
/10
Reviewed 184 week(s) ago
A dirty place that is not well maintained, unfortunately a hotel at that price.
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3 people find it helpful
Accommodation's Reply
16 Jun 2022
Hi, Dawn! We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia.
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MAXI M. B. H.
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6.3
/10
Reviewed 185 week(s) ago
Springbednya nekuk ke tengah. Buat tidur kurang nyaman
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Accommodation's Reply
16 Jun 2022
Hi, Maxi! We regret knowing that your experience with us was not a pleasant one. We will work on your feedback to provide the best experience in the future. Hello, Jane!
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Teguh A.
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6.0
/10
Reviewed 187 week(s) ago
Fasilitas cukup baik seperti water heater, AC, tv kabel dan WiFi. Namun kebersihan tempat tidur seperti selimut sarung bantal dan sprei kurang. Ruangan bau dari kamar mandi.
3 people find it helpful
Sakinatul Hayati
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6.0
/10
Reviewed 191 week(s) ago
Because I sent my friend to stay here, near my house so I can only do a little review. The facilities are a bit lacking because the price is also cheap. The usual receptionist is friendly too. For a leaky sink, there is an additional for a toothbrush for drinking water and others for 30 thousand, which shouldn't be necessary. It should be optional, a deposit of 100 thousand.
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4 people find it helpful
Accommodation's Reply
22 Apr 2022
Sorry for the hassle you faced, Sakinatul! We've marked a note for the experience you had this time. Rest assured, that we will endeavor to ensure a pleasant stay with us in the future. Greetings, Jane!
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MAXI M. B. H.
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8.5
/10
Reviewed 191 week(s) ago
Clean, quiet, safe. 24 hour parking guard.
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2 people find it helpful
Accommodation's Reply
22 Apr 2022
Hi, thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again with a pleasant experience. Regards, Joey
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Novita S.
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4.8
/10
Reviewed 194 week(s) ago
Does not match the description. Early check-in is subject to a 50k charge. And still have to add 30 thousand for toiletries. Even though I was just in transit waiting for the train schedule at 3 pm. Not really a recommendation. Never stay at this hotel. Badcovers and bed linen have not been replaced by people. I asked for a replacement he said there was nothing new. Then it was taken from the room, whether it was used or not. The info is the boss's bed cover. Please the travel agent to do a survey. Really not a decent hotel.
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6 people find it helpful
Reza
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4.5
/10
Reviewed 196 week(s) ago
There is no air vent so it makes it tight.
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3 people find it helpful
Accommodation's Reply
16 Mar 2022
Hi, Randy! We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time Regards, Amelia
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Firman R.
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6.1
/10
Reviewed 197 week(s) ago
Sesuai review-review sebelumnya di charge 30.000 untuk alat mandi memang benar. Berupa 2 sikat gigi. 1 botol kecil sabun include sampo. Odol kecil dan 2 botol mineral. Tanpa handuk. Alasan pihak hotel karena booking dengan oyo jadi ada charge tambahan. Saya booking karena ada promo dan jika dari harga promo menurut saya ya sesuai yang didapat. Karena ada harga ada kualitas.
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3 people find it helpful
Accommodation's Reply
11 Mar 2022
Hey Firman, it's very surprising to see our valued guest not satisfied with our service. Of course, we will address your feedback to ensure a better experience in the future. Regards, Kim!
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Dinda c. a.
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4.5
/10
Reviewed 198 week(s) ago
Not worth it at all. Dirty mattress sheets also smell messy. Just look at the shabby curtains, it's already falling off. Got charged for the amenities 30 rb for soap and 2 mineral water toothbrushes. For those who want to stay here, it's better to find something else.
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2 people find it helpful
Accommodation's Reply
03 Mar 2022
We are sorry for the trouble caused, Dinda! Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Martiah!
Novendra I.
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5.6
/10
Reviewed 198 week(s) ago
There is an additional fee beyond the voucher price, which is 30,000 rupiah at check-in. Very unsatisfactory.
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1 people find it helpful
Accommodation's Reply
02 Mar 2022
Sorry for the inconvenience, Novendra. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Margianti!
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