Overall a great experience. Would recommend.

Friendly staff Convenient location Superb service

Staff. Convenient location. Excellent French restaurant

Wonderful stay and easy walking to temples.

Clean room, friendly staff, and awesome amenities (Onsen)

What a gem of a hotel to consider if visiting Nikko. This hotel has few rooms but fantastic staff and great service. Our breakfast and dinner were included and they were excellent. The private hot spring in the hotel was nice private and relaxing experience. You are within blocks of the temple and shrine and Shinkyo bridge. The rooms have complimentary drinks and snacks and are spotless and in good condition. Upon check out they provide free transportation to the train station. Ten out of ten.

Conveniently located near the Nikko Toshogu Shrine and loved the private onsen. Room was spacious, modern and comfortable. Walkable to the main town and bus stops for sites (eg to Chuzenji) are very close. Staff are friendly and personal touches such as dropping us to the station for the onward journey was much appreciated.

A very fine hotel with a fascinating and unique history.

Excellent location close to main shrines, few blocks from main busline that runs to shops, lake and waterfalls. French half course dinner excellent, Our Suite was spacious and comfortable. Private public Spring bath available on 3rd and 4th floors.

Great location for seeing the sites in Nikko or finding a restaurant. Very help team and they have a service where they will take your bag to their other hotel next to Nikko station

The hotel is excellent. The service is extremely good.

I've rarely met such a friendly and helpful staff, despite the language barrier sometimes (nothing Google Translate can't help with). Be aware there are not many transportation options from the train station if you arrive after 7:00 pm, or restaurant options.

We stayed here to cap off our 2 weeks in Japan and it was the perfect call. Nice and relaxing and pampering after Tokyo. Would come back here again and check out more of the Nikko area. Staff were very kind. Facility was beautiful. All of the major shrines and temples are a walk away.

I came to Nikko on a weekend off from a business trip as a solo traveler. As much as I love Nikko, I loved this hotel so much more! I would come back to Nikko just to enjoy Nishimachi club again. I was blown away by the level of hospitality and kindness from the hotel staff. They went above and beyond to make my stay memorable and comfortable. The hotel itself was gorgeous and immaculately clean. I was able to easily book and use the private Onsen as well. I can’t say enough good things about my experience here. When I checked out the staff gave me a little gift bag of homemade pound cake and then drove me to the train station. 5 stars!!!

宿がとても綺麗でした。スタッフの方もとても親切で、お部屋もお部屋の設備もとても素晴らしくて、何よりもベッドとお風呂が最高でした。 別邸を泊まりましたが、素泊まりで、ハーゲンダッツ食べ放題、ベットは広くてくっつけられたので広々泊まれました。お風呂は半露天風呂で外の空気も景色も抜群。カップルはもちろん家族もとてもおすすめです。観光も、徒歩で東照宮も行けるので楽しめました。

Staffs are very efficient and helpful. Quite convenient location to visit Nikko Shrines and Temples. Breakfast is so delicious.( vegetable and beacon) Thank you

今回は直前に予約したため、素泊まりとなってしまいましたが、この周辺のお店は閉店時間が早いので、食事付きで予約される事をおすすめします。各フロアの貸し切り温泉は素晴らしいですが、湯船の底に冷たい水がかなりたまっていて、かき混ぜてから温まるまでかなり時間がかかってしまいました。

スタッフの対応が丁寧で親切です。 いい時間が過ごせました。

誕生日に合わせ、高級ホテルを取ったのに、サプライズすら出来なかった😭 別にお金を払うからケーキの用意をお願いしたのに断られた！ 高級ホテルなら頼まなくても、ケーキぐらい用意しても良さそうですけどね