Dear Sir/Madam, Swiss-Belinn Wahid Hashim, Sincerely yours, Thank you for taking the time to share your comments regarding your stay at Swiss-Belinn Wahid Hashim. We are very sorry to hear that your experience did not meet your expectations. We apologize for any inconvenience caused, particularly regarding the cleanliness of the bed. We will evaluate the matter immediately to improve our service and ensure that this does not happen again in the future. We highly appreciate your feedback and we look forward to providing you with an even better experience on your next visit. Thank you and kind regards, Swiss-Belinn Wahid Hashim