Thank you very much for taking the time to share your detailed feedback and for your kind words about your stay.
We truly appreciate your understanding regarding the room allocation. As you correctly mentioned, our hotel has designated smoking and non-smoking rooms, and non-smoking preferences are subject to availability if not specified at the time of booking. We sincerely apologize for the waiting time you experienced while we arranged non-smoking rooms on a non-smoking floor.
Your note is very helpful and will certainly assist future guests in making their preferences known in advance. We are delighted to hear that, aside from this matter, your stay was perfect.
Thank you once again for choosing Aston Cilegon. We look forward to welcoming you back for an even smoother experience in the future.