Louis Kienne Cikarang Hotel & Service Apartment

Explore Louis Kienne Cikarang Hotel & Service Apartment
8.7
Very Good
From 538 reviews
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Cleanliness

8.8

Room Comfort

8.7

Meal

8.2

Location

8.9

Service and Facilites

8.7

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Accessibility (54)
Staff Friendliness (53)
Ambiance (53)
Bedroom (49)
Bathroom (46)
Wifi (40)
Room Space (40)
Hotel Area (40)
Family Friendly (39)
Check-in/out Time (39)
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Traveler Reviews Louis Kienne Cikarang Hotel & Service Apartment

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Customer reviews
I***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and helpful, the rooms are clean, and the breakfast has a wide selection of food ❤️
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Accommodation's Reply
19 Feb 2026
Dear Ms./Mrs. I*a, Greetings and thank you for giving your stay at Louis Kienne Cicakarang a 100% rating. We are delighted to hear that you were impressed with the friendliness and helpfulness of our staff, the cleanliness of the room, and the variety of breakfast options. Your compliments are an encouragement to our team to continue providing the best service. We hope to welcome you back again on your next stay. Sincerely, Louis Kienne Hotel and Service Apartment Cikarang
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R***a
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9.1
/10
Reviewed 3 week(s) ago
Friendly service. Minimalist room size suitable for a maximum family capacity of 3 family members.
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Accommodation's Reply
19 Feb 2026
Dear Ms./Mrs. Ra, Our deepest respects and gratitude extend to you for choosing our hotel. We are delighted to hear that you were satisfied with our service and the room size, which is ideal for small families of up to three people. We appreciate your feedback, as it motivates us to continue maintaining the quality of our service and the comfort of our guests. We look forward to welcoming you back in the future. Sincerely, Louise Giann, Chicharang Hotel & Serviced Apartments
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I***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The city view corner room I stayed in was fantastic, since the hotel is brand new, everything was modern, spotless, and incredibly comfortable. Additionally, the staff members were exceptionally helpful and made my stay even better.
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Accommodation's Reply
02 Feb 2026
Dear Valued and Prestigious Guest, Thank you very much for your wonderful review and for rating given. We are delighted to hear that you enjoyed our city view corner room and found the hotel modern, spotless, and comfortable. Your kind words about our team truly mean a lot to us. We’re glad our staff could make your stay even more enjoyable and memorable. It was a pleasure having you stay with us, and we look forward to welcoming you back to Louis Kienne Hotel & Service Apartments Cikarang in the near future. Warm regards, Management Louis Kienne Hotel & Service Apartments Cikarang
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fitra r.
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10.0
/10
Reviewed 5 week(s) ago
We reserved two connecting rooms, and both rooms were quite comfortable with all amenities well provided and functioning properly. Unfortunately, the connecting rooms did not come with a view, so the scenery we had was only a wall. The swimming pool is spacious and very comfortable for children—perfect for our kids aged 10 and 12. One point to note is that access to the swimming pool requires using the service lift. On a very positive note, all staff at the reception and room service were extremely friendly, helpful, and attentive, making our stay more pleasant overall.
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Accommodation's Reply
22 Jan 2026
Dear Mr. Fitra R, Thank you very much for the perfect rating and for sharing such a detailed review of your stay at Louis Kienne Hotel and Service Apartment. We are pleased to hear that the connecting rooms were comfortable and well equipped, and that the swimming pool provided an enjoyable experience for your children. We also appreciate your note regarding the view from the connecting rooms and the access to the swimming pool via the service lift, which we will take into consideration for future improvements. Most importantly, we are delighted to know that the friendliness and attentiveness of our reception and room service teams contributed positively to your overall stay. Your kind words will certainly be shared with our staff as motivation. We truly appreciate your feedback and look forward to welcoming you and your family back in the future. Warm Regards, Management Louis Kienne Hotel and Service Apartment
Anita L.
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Staycation
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6.1
/10
Reviewed 5 week(s) ago
The staff was friendly, but the room I stayed in smelled. Parking to the hotel was not so easy... The walk to the pool was even more so. The food was delicious, but it felt like a food war, it just arrived and was finished... Refills took a long time 🥹.
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Accommodation's Reply
22 Jan 2026
Dear Ms. Anita, Thank you for taking the time to share your experience staying at Louis Giann Hotel & Serviced Apartments. We appreciate your appreciation of our staff's friendliness and the quality of our food. However, we sincerely apologize for the inconvenience you experienced, particularly regarding the odor in your room, access to the hotel parking, access to the swimming pool, and the delay in breakfast replenishment. We have forwarded your complaints to the relevant departments for resolution. Please be informed that parts of the hotel building and facilities are currently undergoing development and renovation. We apologize for any inconvenience this may have caused, and we have recorded all your feedback for further follow-up with the relevant team as part of our efforts to improve the quality of our service and guest comfort. We hope to welcome you back for another stay in the future. Sincerely, The Management Team, Louis Giann Hotel & Serviced Apartments
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A***o
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9.7
/10
Reviewed 5 week(s) ago
A pretty good hotel at an affordable price, with only one complaint: the garden area leading to the swimming pool is a bit poorly maintained.
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Accommodation's Reply
22 Jan 2026
Dear Mr./Ms. A*O, Thank you for your excellent rating and review regarding your stay at Louis Kienne Hotel and Service Apartment. We are delighted to know that you found our hotel to be very good and reasonably priced. Regarding your feedback about the condition of the garden area leading to the swimming pool, we appreciate your concern. We will forward this feedback to the relevant team for evaluation and future improvements. We look forward to welcoming you back again in the future. Sincerely, The Management Team, Louis Kienne Hotel and Service Apartment
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E***a
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9.4
/10
Reviewed 5 week(s) ago
Strategic location, right next to the Cikarang Barat 1 toll gate. The rooms and the entire area are clean, and the staff is very friendly. It’s connected to Pollux Mall, which has a great kids' play area. There are also swimming pools for both children and adults on the 8th floor.
+5
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Accommodation's Reply
22 Jan 2026
Dear Guest, Thank you for the excellent rating and for sharing your positive experience during your stay at Louis Kienne Hotel and Service Apartment. We are pleased to hear that you enjoyed our strategic location, cleanliness throughout the hotel, friendly service from our staff, as well as the convenience of being connected to Pollux Mall with its children’s play area. We are also glad that our swimming pool facilities for both adults and children met your expectations. We truly appreciate your feedback and look forward to welcoming you back in the near future. Warm Regards, Management Louis Kienne Hotel and Service Apartment
Verified Traveler
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It's a great stay here, the restaurant is delicious, the swimming pool is clean, the facilities are good, it's close to the mall, if you want anything, just go into the mall.
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Accommodation's Reply
22 Jan 2026
Dear Valued Guest, Thank you for your excellent rating and positive feedback regarding your stay at Louis Gienne Hotel & Serviced Apartments. We are delighted to hear that you enjoyed our restaurant, the cleanliness of the swimming pool, the hotel facilities, and the excellent location near the shopping mall. Your comfort is our top priority. We hope to welcome you back again in the future. Sincerely, The Management Team, Louis Gienne Hotel & Serviced Apartments
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Gali G.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's just that access to the hotel is complicated, you have to go through the mall first if you bring a two-wheeled vehicle. Please make access easier for two-wheeled vehicles.
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Accommodation's Reply
20 Jan 2026
Dear Ms. Kali G., Thank you for taking the time to rate and review us. We greatly appreciate your feedback regarding hotel accessibility, especially for guests using motorcycles. We apologize for any inconvenience you may have experienced. We will forward this feedback to the relevant management for evaluation and consideration for future improvements to make hotel access more convenient and easier for all guests. We hope to welcome you back in the future with even better service. Sincerely, The Management Team, Louis Giann Hotel & Serviced Apartments Cikarang
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B***Y
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Business
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9.7
/10
Reviewed 6 week(s) ago
2nd time staying at this hotel, good hotel.
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Accommodation's Reply
16 Jan 2026
Dear B***Y, Thank you for choosing Louis Kienne Hotel again for your second stay with us. We are pleased to know that you had a good experience. As part of our services, we offer various facilities for your comfort, including direct access to the mall, a swimming pool, gym, jogging track, and a basketball court for our guests to enjoy. We look forward to welcoming you again on your next visit. Kind regards, Management Louis Kienne Hotel & Service Apartment
Nurul I.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 6 week(s) ago
The hotel staff are friendly and very helpful. The room is comfortable, clean, there is a bathtub, but there is only one toothbrush available, even though I booked for two people. The food tastes good, but the stock is very limited, when I came in for breakfast at 7:30, most of the food was already finished, food refills took a long time and were only a little, for protein there were only eggs and chicken which took quite a long time to refill. For a 4-star hotel, the food is very lacking. Maybe that's one of the reasons why the price is below the rate of other 4-star hotels. For 3-star hotels that I have visited, the food is better compared to this hotel. Hopefully there can be improvements so I can come back to stay here again.
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Accommodation's Reply
16 Jan 2026
Dear Mr. Nurul, Thank you for choosing Louis Giann Hotel as your accommodation and for taking the time to write a review. We are delighted to hear that you were satisfied with the cleanliness of the room and the friendliness of our staff. We apologize for any inconvenience related to the incomplete amenities, the limited food menu, and the delayed breakfast replenishment. Your feedback is very valuable and has been forwarded to the relevant department for evaluation and improvement in the future. We hope to welcome you back again with even better service next time. Sincerely, The Management Team, Louis Giann Hotel & Serviced Apartments
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I***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Recommended for staying in the Cikarang area!! Especially the receptionist, Ms. Ariani, was very helpful with the check-in/check-out process.
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Accommodation's Reply
15 Jan 2026
Dear Ms./Mrs. I*n, Thank you for choosing Louis Kienne Hotel as your accommodation and for your feedback. We greatly appreciate your compliments, especially regarding the service received from our concierge, Ariani. This praise motivates our entire team to continue striving for the best possible service. We hope to welcome you back in the future. Sincerely, The Management Team, Louis Kienne Hotel & Serviced Apartments
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.6
/10
Reviewed 7 week(s) ago
Sorry to say, I had a terrible experience during staycation here. Confusing access to lobby area, the non-smoking room was not ready on-time when I checked-in, so many peeled wall-stickers in and out of the room, no toothbrush and its paste before I asked, difficult access to gym, no treadmill at fitness area, and many more.
1 people find it helpful
Accommodation's Reply
15 Jan 2026
Dear Mr./Ms. S***i, Thank you for choosing Louis Kienne Hotel as your place to stay and for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the lobby access,facilities and that did not meet your expectations. Your feedback is very valuable to us and has been forwarded to the related departments for evaluation and improvement. We are committed to continuously enhancing our service quality and facilities. Once again, we apologize for the inconvenience and truly hope to have the opportunity to provide you with a better stay experience in the future. Kind regards, Management Louis Kienne Hotel and Service Apartment
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Muhammad A. F.
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9.7
/10
Reviewed 7 week(s) ago
I really appreciate it, and applause to the receptionists, Agung & Ariani. You were the best and patient in serving us.
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Accommodation's Reply
15 Jan 2026
Dear Mr. Muhammad A.F., Thank you for choosing Louis Giann Hotel as your family's accommodation and for your kind review. We are truly grateful. We appreciate your appreciation for our reception team, especially Agung and Ariani. We will pass on your compliments to encourage them to continue providing the best service with patience and friendliness. We hope to welcome you back for your next stay. Sincerely, The Louis Giann Hotel and Accommodation Management Team
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Irfan H.
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Staycation
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9.7
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly and comfortable and clean
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Accommodation's Reply
15 Jan 2026
Dear Mr. Irfan H., Thank you for choosing Louis Giann Hotel and for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, the comfort, and the cleanliness of our hotel. Your compliments are an encouragement to our team to continue providing the best service. We hope to welcome you back in the future. Sincerely, The Management Team, Louis Giann Hotel & Serviced Apartments
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B***n
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
the room was larger than other hotel, the staff really friendly 👍🏻
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Accommodation's Reply
15 Jan 2026
Dear Mr./Ms. Bon, Thank you for choosing Louis Giann Hotel as your family's accommodation and for giving us a perfect 100% rating. We are extremely grateful. We are delighted to hear that you were satisfied with the spacious rooms and the friendliness of our staff. This compliment motivates us to continue striving for the best service. We hope to welcome you back in the future. Sincerely, The Management Team, Louis Giann Hotel & Serviced Apartments
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A***a
icon-Staycation
Staycation
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8.8
/10
Reviewed 7 week(s) ago
Access to the pool is a bit difficult, yes... and the gym equipment is incomplete, there is no treadmill
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Accommodation's Reply
15 Jan 2026
Dear Ms./Mrs. A*a, Thank you for choosing Louis Giann Hotel and for your review. We apologize for any inconvenience regarding access to the swimming pool and the incomplete facilities in the fitness center, particularly the treadmill. This feedback is very important to us, and we have forwarded it to the relevant department for evaluation and future improvements. We hope to welcome you back again with a better experience next time. Sincerely, The Management Team, Louis Giann Hotel & Serviced Apartments
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Ulva N.
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
All the staff are very friendly, and my son really enjoyed his breakfast here, the food is really delicious. I enjoyed my 4-day stay here, and one of the staff, whose name is Mela/Amel, I forgot, was really nice too, heheh.
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Accommodation's Reply
07 Jan 2026
Dear Ms. Ulwa N., Sincerely, Louis Giann Hotel & Serviced Apartments Cikarang. Thank you so much for your positive review. We are delighted to hear that you and your family enjoyed your 4-day stay with us, especially the friendliness of all our staff, the breakfast that the children loved, and the comfort you experienced during your stay. We will pass on your compliments to Amel and the entire team to inspire us to continue providing the best service to all our guests. We hope to welcome you and your family back again in the future. Sincerely, The Management Team, Louis Giann Hotel & Serviced Apartments Cikarang
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N***a
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
It was very nice to stay here again next time
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Accommodation's Reply
15 Jan 2026
Dear Ms. N*a, Thank you for choosing Louis Kienne Hotel as your accommodation. We are delighted to hear that you had a pleasant experience. For more information, we offer a wide range of amenities including a swimming pool, fitness center, basketball court, restaurant, rooms with bathtubs, free WiFi, and direct access to the shopping mall for your convenience. We look forward to welcoming you again. See you soon! 😊 Sincerely, The Louis Kienne Hotel Management
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The location is strategic, the service is good, the swimming pool is suitable for children and adults.
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Warm greetings from Louis Giann Hotel & Serviced Apartments Chikarang. Thank you for your review. We are delighted to hear that you enjoyed our hotel's excellent location, our services, and our swimming pool facilities suitable for both children and adults. Furthermore, our hotel is directly connected to a shopping mall and offers a running track and basketball court for your enjoyment during your stay. We hope these facilities enhanced your comfort and experience. We look forward to welcoming you back in the future. Sincerely, The Management Team, Louis Giann Hotel & Serviced Apartments Chikarang
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