All the staffs are really friendly , kind and very attentive. millions of thanks too for the beautiful anniversary deco with choc cake for us :) We really2 love it.Checkin and checkout process are very smooth. The Indian lady that assists us during both checkin n checkout are really kind !! :) Balqis, Mr. Dan, staffs during breakfast, and in kids room , pool are all really2 kind to us. Will definitely stay in here again! This is the best hotel in Penangg! <3