Dear Our Valued Guest, Thank you for your feedback and for highlighting your concern regarding the poolside wood decking. Please accept my sincerest apologies for this oversight. I fully understand how important safety is to our guests, and I agree that any damaged decking poses an unacceptable risk. Our engineering and maintenance teams have been immediately alerted to inspect and address the issue without delay. Your safety and comfort are our utmost priorities, and I appreciate you bringing this to our attention so we can take swift corrective action. I hope we’ll have the opportunity to welcome you back and provide you with a flawless experience. Warm regards, Davidde Ong Hotel Manager

Dear Our Valued Guest, Thank you for taking the time to share your review and for rating your stay a 9 out of 10 — we truly appreciate it. We are pleased to hear that you had an enjoyable experience overall. Your comments about the layout of the property and the distance to nearby shops are noted. While our beachfront location offers tranquillity and stunning views, we understand it can feel slightly remote for guests who prefer quick access to local eateries. Our team is always happy to assist with transportation arrangements or dining recommendations nearby. We hope to welcome you back again soon for another relaxing stay. Warm regards, Davidde Ong Hotel Manager

Dear Our Valued Guest, We are delighted to have had the opportunity to welcome you at Angsana Teluk Bahang, Penang and humbled that your stay was met with such positive feedback. Your kind words of appreciation are truly meaningful, and we thank you for booking with us! We look forward to welcoming you back soon and providing more cherished Angsana Moments. Until then, may your journeys be safe! Cordially, Davidde Ong Hotel Manager

Dear Simran K. We are delighted to have had the opportunity to welcome you to Angsana Teluk Bahang and humbled that your stay was met with such positive feedback. Your kind words of appreciation are significant, and we thank you for booking with us! We look forward to welcoming you back soon and providing more cherished Angsana Moments. Until then, may your journeys be safe! Cordially, Davidde Ong Hotel Manager

Dear Our Valued Guest, At Angsana Teluk Bahang, we strive to create our beloved guests' most memorable Honeymoon and Wedding Anniversary experiences. We were delighted you enjoyed your recent stay celebration and gave it a high score rating. Your feedback and support mean a great deal to us, and receiving such positive reviews is inspiring. We look forward to welcoming you again soon. Rest assured that we will do our best to ensure your next stay exceeds all expectations! Safe travels, meanwhile. With best regards, Davidde Ong Hotel Manager

Dear Our Valued Guest, We are delighted to have had the opportunity to welcome you to Angsana Teluk Bahang and humbled that your stay was met with such positive feedback. Your kind words of appreciation are significant, and we thank you for booking with us! We look forward to welcoming you back soon and providing more cherished Angsana Moments. Until then, may your journeys be safe! Cordially, Davidde Ong Hotel Manager

Dear Our Valued Guest, We are delighted to have had the opportunity to welcome you to Angsana Teluk Bahang and humbled that your stay was met with such positive feedback. Your kind words of appreciation are significant, and we thank you for booking with us! We look forward to welcoming you back soon and providing more cherished Angsana Moments. Until then, may your journeys be safe! Cordially,

Dear Ong Kuan Zhi, Allow me to first and foremost thank you for having selected Angsana Teluk Bahang for your recent vacation in Penang Island. We are also very thankful to you for kindly having taken the time to share your impressions with us. Rest assured, it has been communicated to the Chief Engineering leader and supervisors, who are currently and continuously working on the improvements. I take this opportunity to apologize sincerely for the shortcomings. Please do plan for another visit soon. We would all be very pleased to have you back with us to enjoy an entirely satisfactory and memorable Angsana experience! Sincerely, Jose Luis Barrera General Manager