9.1
Exceptional
From 75 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.4

Meal

7.8

Location

9.2

Service and Facilites

9.2

People often mention about Pandu Inn
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Bedroom (7)
Distance to City Center (6)
Ambiance (6)
Staff Friendliness (5)
Bathroom (4)
Accessibility (3)
Family Friendly (3)
Room Space (3)
Surroundings (2)
Wifi (2)
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Traveler Reviews Pandu Inn

Number of reviews per page
20
40
Customer reviews
R***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The staff were friendly and very helpful when we first checked in. They helped carry our heavy suitcases to the third floor because climbing the stairs was quite tiring too 😁
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R***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
A simple but nice and clean hotel is the most important thing, the staff is also friendly, making us feel more comfortable staying in this hotel.
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Balielah A.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Would I recommend it? Hell yeah!! So underrated, this place should be better known than those red apps that if you order from online for cheap prices, there are so many warnings. This price... + Clean room, very fragrant. + AC is safe, TV is safe, the TV size is not too small like the hotel next door (don't ask NF/YT at this price, be aware of yourself!) + Bathroom is also clean, fragrant + Plugs, double with 2 USB type A, so you can charge your laptop while charging your phone. + Safe Hot Water + Amenities Soap, Shampoo, Toothpaste + Toothbrush + Quiet room + Staff is also not noisy. The guy who is guarding (receptionist) is also very quiet, soft spoken + Service Feedback: - If possible, the Wi-Fi password is posted in each room. A bit introverted if you have to ask first PS. Good luck to the guy who is guarding, who is also a receptionist and guarding the front while cleaning the front 🙏
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Accommodation's Reply
11 Nov 2025
Thank you, brother. I hope we can improve our skills even more. See you again, brother.
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Fanaldi F. F.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
Great location, nice, and very affordable price
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Accommodation's Reply
08 Sep 2025
Thank you sir, We hope we can serve the best and wish to see you again at Pandu Inn
S***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 37 week(s) ago
The room is clean, comfortable, the bathroom is also clean. Recommendation if you want to stay here.
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Accommodation's Reply
05 May 2025
Thank you for your review, sis. Hopefully we can continue to provide the best service at Pandu Inn. See you again, sis.
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J***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 39 week(s) ago
The staff is very friendly and helpful..the hotel is in a busy area during the day while at night it becomes a quiet area.
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1 people find it helpful
F***h
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 44 week(s) ago
No lift, room is okay. Located in the center of Medan, close to everywhere.
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D***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.5
/10
Reviewed 53 week(s) ago
There is only security, the corridors smell of cigarette smoke, the rooms offered are on the 3rd and 4th floors, so you have to pay extra to get a room on the 2nd floor.
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1 people find it helpful
Accommodation's Reply
07 Jan 2025
Horas. Greetings. Dear Mr. Nainggolan, we would like to clarify from Pandu Inn. You checked in on December 31st, with a reservation of 2 superior type rooms, coincidentally the reception staff was on New Year's leave, so only security was on duty. Incidentally there was a guest who was caught smoking in the 3rd floor room (we have reprimanded him and imposed a fine). We have upgraded 1 of your rooms to the deluxe type on the 3rd floor, even though you booked a superior type, (without any additional costs) and regarding the additional money for the 2nd Floor room, it was a VIP type, sir, so it is also reasonable if there is an additional cost, especially since the room occupancy position was very full at that time. We have tried our best for you too. But if it is still not acceptable, we, the Pandu Inn management, apologize for this inconvenience, sir. Thank you.
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T***h
icon-origin-TRAVELOKA
8.8
/10
Reviewed 60 week(s) ago
Strategic location, close to the trans metro deli stop. Clean and comfortable hotel
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Accommodation's Reply
19 Nov 2024
Thank you, honorable sir/madam. We look forward to welcoming you back to Pandu INN. We are happy to provide our best service.
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h***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 80 week(s) ago
The staff is okay, the service is good, the location is close to where you want to go.
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1 people find it helpful
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Lely H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 81 week(s) ago
The room smells musty & damp. When I entered the room, I checked the pillow, there were 2 strands of other people's hair. Asked the receptionist to change the pillowcase, he didn't know where to get a new one (this is hotel security and receptionist). The room floor is dirty. The shower is too upright so the water doesn't fall on the body of the shower but hits the wall. The glass above the sink is dirty. Positive: the receptionist (security) is friendly. Hot water runs smoothly with a large water flow.
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3 people find it helpful
Accommodation's Reply
02 Jul 2024
Sorry for the inconvenience, Sis Lely, I will reprimand our housekeeping. Hopefully in the future it will be researched more.
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J***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 86 week(s) ago
Comfortable and clean room for 186k (superior), located in the city center. Minus hard to find food in nearby locations. Receptionist is a bit slow.
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6 people find it helpful
J***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 91 week(s) ago
Penginapan bersih, pelayanan ramah
1 people find it helpful
Accommodation's Reply
27 Apr 2024
Thank you for the best review. Hopefully we can meet again.
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nanda r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 91 week(s) ago
Very comfortable. Cleanliness is okay, only the rule of not being able to eat in the room is a bit troublesome.
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3 people find it helpful
Accommodation's Reply
27 Apr 2024
Thank you for the best review. Hopefully we can meet again.
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Parpuguan A. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 115 week(s) ago
Very comfortable, the staff and security served us in a friendly manner! For those of you who want to stay in the city center. I highly recommend this hotel!
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5 people find it helpful
AGUNG A. W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 115 week(s) ago
Good, recommended because it is close to Medan city center.
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1 people find it helpful
Terri L. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 129 week(s) ago
It was fine. Just fine. And for such an affordable acconodation nothing more than fine should be expected. I slept on the duvet because the sheets were dirty. I was in a room with no window so there was a mouldy smell. I imagine this is due to the lack of ventilation. There is no lift/elevator. Apart from the sheets it was really clean. 1ltr of drinking water was provided. The water was hot for showering. And the security helped me carry my luggage up 3 flights of stairs. Wifi is fast and stable. As additional Info: there is a deposit of 100k IDR and not able to pay with the card. Apart from the dirty sheets there is nothing to complain about and I was comfortable.
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1 people find it helpful
Dorisma S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 130 week(s) ago
The hotel is clean and comfortable. Friendly receptionist, toiletries available. Cheap and good hotel.
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1 people find it helpful
Ambar K.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 130 week(s) ago
With that price it's ok. Don't expect much. Acceptable. Clean, only the floor is a bit rough. Comfortable for sleeping and resting. Unfortunately, the make up room tag has been installed but when I returned the room was still in the same condition. Got a room on the 3rd floor, there's no elevator and you have to lift your own suitcase. Towels and toilet series are provided. Mineral water is provided. There is no kettle heating water, coffee, reh and sugar. It's a shame there's also a rule you can't cook (because there's no kettle) & eat in the room. The surrounding area is a machine shop area. Rather difficult to find food in the morning and evening. There is no mini market either. But everything is still acceptable.
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2 people find it helpful
Accommodation's Reply
25 Jul 2023
Thank you. Sorry for the ignorance of our staff, maybe at another time just give the info directly to the aeluriti or the receptionist for the make up room. See you next time brother.
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Lina Y. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 130 week(s) ago
Positive: Clean, Cheap. Nice and responsive staffs. Near culinary area. Negative: Less parking area.
2 people find it helpful
Accommodation's Reply
25 Jul 2023
Thank you and apologize for the inconvenience because our parking location is quite limited because we are in the heart of the business center in the city of Medan. Maybe some other time we can fix it.
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Number of reviews per page
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