I checked in at 1am and the bed sheets and pillow cases were dirty. Couldn’t find the remote for AC as well. It’s supposed to have 24 hour front desk but there was no one after we checked in and we called the phone number and no one answered. We couldn’t use the AC so opened the window and slept. The pillow cover was dirty so we covered it with towels and slept. In the morning, we talked to the front desk and he apologized and he said he will inform the cleaning team. I booked 4 nights but after 1 night I checked out so I asked him for refund for rest of the trip. He said he will talk to Hotels.com and follow the guidelines. I talked to hotels.com and they said they had hard time talking to them but eventually they refused the refund for three nights that I did not stay. I visited Korea for my dad’s funeral and my mom’s place has only one bathroom so that’s why I booked the hotel but it ruined my whole trip. I only stayed only one night and got charged for almost $400
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Camilo
10.0
/10
Reviewed 54 week(s) ago
Hotels.com verified review
Needs to pay attention a bit more to the cleanness of the rooms. Some rooms for example offer a Styler but they reack to humidity and sweat from other guests. My guess those are not properly cleaned between stays.
King Christopher
10.0
/10
Reviewed 70 week(s) ago
Hotels.com verified review
Great place to stay, you won't be disappointed
The tub is jacuzzi styled and the massage chair I had in my room came in the clutch 😮💨
chanhui
Business
10.0
/10
Reviewed 45 week(s) ago
Hotels.com verified review
전기장판이 있어서 따뜻하게 잤어요
Verified traveler
Business
10.0
/10
Reviewed 49 week(s) ago
Hotels.com verified review
출장시 이용하기 좋습니다. 바로앞에 편의점도 있어서 추천합니다
jihoon
Business
6.0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
침대 매트리스가 너무 단단해요
HYOSOOK
10.0
/10
Reviewed 58 week(s) ago
Hotels.com verified review
편리한 위치에 가성비 좋은 숙소에요. 2년 전쯤 방문한 적이 있는데 그동안 욕실 비품등 리노베이션을 하신거 같아요, 더 깨긋하고 편안한 숙박이 되었습니다.
DONGJIN
Friends and Family
6.0
/10
Reviewed 71 week(s) ago
Hotels.com verified review
딸아이가 더위를 많이 타서 에어컨 틀었었는데 청소를 한 번 해야할 것 같았어요.
그리고 화장실 천정에 뭔가 튄 흔적이 많아서 청소가 필요해보입니다.
그 외 침대랑 침구, 방 컨디션은 나쁘지 않았습니다.
Verified traveler
8.0
/10
Reviewed 74 week(s) ago
Hotels.com verified review
모텔보다 약간 나은 모텔같은 호텔
Verified traveler
Business
8.0
/10
Reviewed 75 week(s) ago
Hotels.com verified review
간단히 1박 할 숙소가 필요했어요.
둘째날 아침 일정이 있어서 목적지에 가까운곳으로 찾아봤는데, 여기보다 더 가까우면 저렴하지만 완전 모텔로 보였고, 기존에 대전에 가면 머무는 숙소들이 서너군데 있는데.. 거기는 다 둘째날 일정에서 너무 멀어서...
어반브라운의 장점은 젤 저렴한 방이었는데 스타일러 + 대체적으로 깔끔 + 나름 여유있는 주차장 이었습니다.
비슷한 일정으로 다시 대전을 방문해야 한다면 다시 숙박할 의사 있습니다.
Verified traveler
Business
10.0
/10
Reviewed 78 week(s) ago
Hotels.com verified review
맛집 근처라 좋아요
방이 특별히 좋지는 않지만 출장으로 잠시 머물기엔 좋습니다
물을 많이 주셔서 좋았아요
Yongho
Friends and Family
10.0
/10
Reviewed 81 week(s) ago
Hotels.com verified review
깨끗하고 좋랐습니다
Verified traveler
Friends and Family
10.0
/10
Reviewed 109 week(s) ago
Hotels.com verified review
Extremely friendly service from the receptionist. The room was very clean and exceeded our expectations. We will definitely stay at Hotel Urban again!
Verified traveler
Business
10.0
/10
Reviewed 112 week(s) ago
Hotels.com verified review
가장 인상적이었던 것은 바닥을 스팀으로 청소하는 모습이었다.
sujin
Friends and Family
10.0
/10
Reviewed 115 week(s) ago
Hotels.com verified review
아들 군 외박나와서 하루 보냈는데 많이 넓진 않지만 깨끗하고 편하게 쉬다 왔어요 침대 헤드는 먼지가 좀 있었네요
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia