Overall Ratings & Reviews Kasa La Monarca San Francisco

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I am never the type to leave a review but with our horrible experience, it's a must. To start off, we arrived and there was no remote for our TV. We reached out to customer service and apparently there's only workers from 8am-4pm. So we had to wait 24hours for a response/resolution. The next morning, they brought a remote but it was for the wrong TV. I called in to escalate the issue and they provided a gift card so we can purchase a universal remote. I guess that was good enough UNTIL!!! We see a mouse in our room!!!! I pick up the phone and call them again and they did move us room within an hour. Also, we went down to the basement to see the kitchen & lounge and we see more mice in the kitchen!Never staying here again. Oh and not to mention, they have no parking so we had to pay $55 a day at the nearest parking garage. So yea I wouldn't recommend this hotel to anyone. PS. The WIFI SUCKS! It's super slowwww and their TV's.

Super clean , great space, attentive staff both on and off site . Would HIGHLY recommend staying here !

Awesome

Its perfect

We stayed in Kasa la Monarca SF in early May 2025. The area is central and very convenient, whether you need Moscone Center or many other destinations, with restaurants and stores nearby, and the price is reasonable for the area. The building blends in with neighboring residential buildings. The staff is rarely seen and doesn't enter your room, but if you need some service, like a change of bedding, clean towels, or garbage removal, you can request it through their virtual front desk. The locks are electronic (even though the keyhole is also present). We had a mini fridge and a mini microwave in our room. The building is quiet, and we didn't hear any outside noise, but our windows overlooked the inner yard, not the street. The bedding and towels were clean, and the mattress with a memory foam top was comfortable. You can turn on/off the central heat radiator in your room at will, as some days in SF can be chilly. The shared facilities are where you can encounter the staff and greet your neighbors. The washers/dryers are coin-operated, with a change machine available. The kitchen has a large fridge (you must mark your food with room number and the leave date), electric stove, water filter/cooler, kettles, and coffee machine. There was plenty of kitchenware, towels, paper towels, soap, coffee packets (decaff only), sugar, salt, creamer, and more. You are asked to clean up after using the kitchen. We enjoyed our stay and recommend the hotel.

There is no staff inside, so when there is an issue, it is not solved or addressed immediately. I had water leaking from upstairs dripping through the closet at night around 7pm, I reported through text, and they called me. They tried to help through phone call, but still end up I clean all the mess. They offered changing room, but I only have 2 more night to stay and changing room is a bit too much for me all the sudden. Overall the hotel itself is nice. I stayed almost 3 weeks and I really liked overall stay, kitchen & lounge. However, if you are looking for timely service or housekeeping like any other hotel, it will not likely. Location is also key. It is located center of SF downtown, easy to access to MUNI. Pretty safe to move around.

Absolutely amazing experience. Great value the price

I love staying at Kasa locations the aren’t just hotel they are like being home.The staff is great they make it where they treat you like family if you have a problem they rectify it

The room was not cleaned properly, bedsheets and towels were dirty and had hairs, the heater was not working

The experience was unpleasant. The bathroom was not clean, towels and bedsheets were dirty and had hairs and dirt on it. Heather wasn’t working. There was rodent in the room.

Clean, reasonable price. Parking sucks, but not an bad experience

Room 404 smelt strong cigarettes smoke I want to change room

It was in a great location and the staff was very accommodating. If you need a microwave or kitchen, it’s located in the basement of the property. Only a very small fridge in the room.

Nice place. We enjoyed the kitchen and the washer and dryer

I found the virtual check-in extremely simply and all my interactions with Kasa to be prompt and helpful. The building itself has a lot of character. My 3rd floor room overlooking the street was clean and spacious and also bright which got me up in the mornings and the water was always hot. I had a couple of initial concerns when I first arrived. The bathroom sink was very small and I'm not sure why because there was more than enough space for a bigger one, however I managed just fine. The gap under the room door meant noise leakage from the lift door being used and people walking around, but it was only a temporary focus of concern. I read about the challenges of the surrounding area and whilst I never felt unsafe there was quite a lot of noise during the nights. Maybe something could be done to soundproof or upgrade the windows? This being said, I had a really good time and my lasting memories are very positive and would stay again.

The staff was fantastic specially the cleaning crew, they took care of us in a very special way!

I would have liked to have better housekeeping and have liked my room be cleaner. We didn’t have enough towels and we had to clean them ourselves.

Terrible! Don’t book this hotel. The quality, cleanliness, management and overall vibe are simply terrible. The room had broken furniture, nasty rug with stains everywhere, drawers with food crumbs and dust, stuffy room that smells really bad and that has never been renovated. The fans in the bathroom were loud. There was no hot water. There is no front desk at the hotel. Everything is handled virtually. Customer service refused to issue a refund after I requested an early check out. This is despite the pictures I shared, all the phone conversations, text messages, emails and having to wait several hours. They refused to accommodate in any way even though I had booked a full week and simply wanted to leave.

Great service