Initially I trusted the app. I've used it quite often, but it was my first time booking an apartment because I thought it would be more comfortable to stay in an apartment when I was traveling with my family, but it turned out the service was bad. Starting from the time of check-in, they asked rude questions, if there was already a unit for rent, what's more, the app should have minimum standards that must be met, and be ready to check in at any time, it's not good, especially for those from out of town, just COD the key I've been out of town several times. Staying in an apartment with my family, but this is the first time I've used the app, because previously I used another app, so it was a bit traumatic. Actually, if it's just for hotels, this app is good, but the service for apartments is very bad. I ordered 3 days because I already trusted this app because it must have sorted, but it turned out to be bad starting from the check-in time, the wa was rude, the key was only given a COD unit, the sink was stuck, the wi-fi was dead and said error, asked to move rooms but was not told the room door was broken, resulting in my child being locked in the room, until now my child is traumatized, my child is still 3 years old, and there is no key, we asked but there is no key, with my child already crying in fear, my husband naturally panicked and called the maid but the maid had a high tone, instead the maid threw a tantrum, there was no apology, I still have the video, instead of saying something nice, we are paying customers, not free, at least give a warning if the door is broken, error, etc., what's more, family members are staying, if they have entered the offer through the application, they should meet the application standards, I am also disappointed with the application, why did they pass an apartment like this, the result is not a family vacation but my child is traumatized, actually I don't want to badmouth or have any intention for learning, especially since my child is now afraid when closing the door, for If you have children, you'll understand how it feels when something like that happens. And why wasn't the unit checked without any warning? It's fatal for those staying alone if they lock it like that.