8.6
Very Good
From 1,261 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.2

Location

8.7

Service and Facilites

8.7

People often mention about Cool Living
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Distance to City Center (35)
Staff Friendliness (33)
Ambiance (33)
Bedroom (29)
Bathroom (25)
Wifi (23)
Room Space (23)
Accessibility (21)
Hotel Area (21)
Check-in/out Time (16)
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Traveler Reviews Cool Living

Number of reviews per page
20
40
Customer reviews
Riska F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
I initially checked in for one night because I was worried it wouldn't be comfortable. After checking in, I immediately extended my stay. My God, the hotel staff was friendly, and once I stayed, they were very helpful and made it safe because the staff were always available in the waiting room and on the terrace. It was really great.
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Irma A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Always a pleasure to stay here. The staff is friendly. I've been out before 5 a.m. for a run, and there's always an attendant standing by in the lobby.
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2 people find it helpful
Violin O.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
As usually good for rest and clean
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Violin O.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
As usual, nice for resting a day.
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D***r
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the rooms and bathrooms are clean, and the toiletries are provided. The location is strategic. Highly recommended for the price. Hopefully, cleanliness will continue to be maintained.
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2 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The room is clean, strategic location. Worth the price.
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Gede S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Awesome, very impressive for that price
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff were very friendly and were able to provide solutions to us when we asked about transportation in Jakarta.
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1 people find it helpful
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 7 week(s) ago
When I was there suddenly the water was off in the morning. Staff said that some troubles.
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A***s
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
For a break, it's okay for that price in Jakarta.
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Eiprellia R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
Overall, I think this is pretty good if you just need a place to sleep and clean up. It's true that a single room is a bit cramped, but for me, it's just right. 👍🏻 The hotel's location is really close to everything, 👏🏻 Especially to Sarinah, Grand Indonesia, and the surrounding areas. I got a room directly behind the outdoor AC, so the noise wasn't that great. 😅 Maybe next time I can request a different room position. Oh yeah, there's a TV, but unfortunately, it doesn't work or maybe it needs to be adjusted first, haha. As for the staff, they're all friendly, 5 stars. 👏🏻
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4 people find it helpful
Accommodation's Reply
23 Aug 2025
Dear Valued Guest, Thank you for taking the time to write a positive review of our hotel. We look forward to your next visit. Thank you, Andre. S., Operation Coordinator
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O***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 13 week(s) ago
All the hotel staff were very friendly, and they even helped me check out. The hotel grounds and room were clean, but the room wasn't very spacious. The hotel is also close to the Hotel Indonesia roundabout.
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Accommodation's Reply
23 Aug 2025
Dear Valued Guest, Thank you for taking the time to write a positive review of our hotel. We look forward to your next visit. Thank you, Andre. S., Operation Coordinator
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D***k
icon-origin-TRAVELOKA
6.3
/10
Reviewed 13 week(s) ago
Upon entering the hotel, there were several hotel staff in the lobby, but the door was not opened. I stayed for 2 nights, but the FO mistakenly checked in and said I was staying for 1 night. The room was too small for the price of around 400. The sheets and pillows were also not clean and were not changed on the 2nd day.
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2 people find it helpful
Accommodation's Reply
23 Aug 2025
Dear Valued Guest, Thank you for your attention and feedback. We apologize for the behavior of our staff, which did not meet Cool Living Jakarta's service standards. We will immediately follow up on this matter by providing briefings and training to our team to ensure they are more friendly and professional in serving guests. Your feedback is very valuable for us to continue improving the quality of our service. Thank you for your understanding. Andre. S. Operation Coordinator
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Hartoyo
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 17 week(s) ago
I will try to review comprehensively, starting from: - Road access, still fairly good, as long as you don't use a car because the road to here is only wide enough for 1 car, and is usually used as a back alley, so you need to be aware and patient if you meet "strange" drivers. - Location access, to HI is closer than to Monas if you walk. However, both can still be reached on foot. - Room size, for a price almost similar to bobobox, maybe this is much more comfortable. So, although it is smaller than OYO/Reddoorz, it is bigger than bobobox. - Mattress and Dipan, the size of the mattress is very good. It's soft and comfortable. If it's clean, it's clean to the naked eye. I just don't know why when I sleep it's a bit itchy, but it's not red or bumpy, it just feels itchy, but I finally sleep and wake up safely. - Get 1 bottle of 600mL mineral water, the same soap as shampoo, toothbrush and toothpaste, towel, toilet mat, sandals, and tissue. - Wardrobe and Hanger, there are two hangers enough for solo. The wardrobe is actually okay for the size, only the layout on the inside of the bed and the TV is a bit difficult if you want to access or hang clothes. But, yes, back to the minimalist concept. - Bathroom, the shower works well, hot and cold are okay. The toilet is also okay, the flush and spray are okay. The floor is clean. There is only one mirror in the bathroom but it is big and okay. The towel hanger is too short because it touches the top of the flush button. And there are only two, but it is still okay, reminding me of the minimalist solo. - Interior, there is a little decoration in the form of two frames and the rest is a minimalist Japandi concept. The lights don't have bright central lights, but they are a bit dim but still bright enough. So, okay. - The corridor is very aesthetic. - There are 2 types of plugs in the room, 2 round legs. - The parking lot is quite spacious, but if you bring a car it won't be enough. There are seats in the front, but it's a bit limited. The lobby also has a sofa and bathroom, but it's a bit limited. There are plugs too. - CO hours can be negotiated a little later than 12.00. - The staff are friendly and very helpful. - For CI it is very easy and not complicated. The standard is to show your booking and ID card. - The cafe is on the top floor. The view is just standard, roofs and houses plus a few buildings. Only the price of the food is expensive haha. Geprek chicken 40K, Thai tea 35K with ordinary contents and taste. Even the Thai tea is not thick. So, overall it's still very good for this price. Thank you.
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+3
6 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Valued Guest, Thank you for taking the time to write a positive review of our hotel. We look forward to your next visit. Thank you, Andre. S., Operation Coordinator
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B***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Best hotel ever, everything is okay, clean room, very friendly service, highly recommended to stay here.
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Valued Guest, Thank you for taking the time to write a positive review of our hotel. We look forward to your next visit. Thank you, Andre. S., Operation Coordinator
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Munaf A. F.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 19 week(s) ago
Staff was very helpful. The room is clean. The Wi-Fi is good enough. The parking area is okay. No bad experience with my stay so far.
1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Valued Guest, Thank you for taking the time to write a positive review of our hotel. We look forward to your next visit. Thank you, Andre. S. Operation Coordinator
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Violin O.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
studio bedroom come with 1 small single bed , and the room also just fit for 1 pax. what I really love is all clean.. don't expect much about the TV most of the channel are local TV shows. enough for transit or short stay. I love the hotel ambience, full of white but clean and bright. the staff was so helpful and informative.
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Accommodation's Reply
16 Jun 2025
Dear Valued Guest, Thank you for taking the time to write a positive review of our hotel. We look forward to your next visit. Thank you, Andre. S. Operation Coordinator
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Irma A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
This is a favorite hotel if you join a running event around Monas, Thamrin, and Sudirman. Cool Living provides a special room for 1 person. The bedroom and bathroom are clean. Close to the center of the crowd and easy access. Want to take a walk or find food, there are many choices.
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3 people find it helpful
Accommodation's Reply
15 May 2025
Dear Valued Guest, Thank you for taking the time to write a positive review of our hotel. We look forward to your next visit. Thank you, Andre. S. Operation Coordinator
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M***l
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Suitable for transit.. comfortable Clean room.. minimalist Japanese vibes
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2 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Valued Guest, Thank you for taking the time to write a review of our hotel. We look forward to your next visit. Thank you, Andre. S. Operation Coordinator
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Maikel H. P. D.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
The building is unique, the room is small but comfortable. Suitable for backpackers or businessmen. Lack of hot drinking water and tea/coffee facilities.
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2 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Maikel H, Thank you for taking the time to write a review of our hotel. We look forward to your next visit. Thank you, Andre. S. Operation Coordinator
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Number of reviews per page
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