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9.0
Exceptional
From 771 reviews
Provided by travelers on
Cleanliness
9.2
Room Comfort
9.2
Meal
9.0
Location
9.1
Service and Facilites
9.1
People often mention about Grand Swiss-Belhotel Darmo
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Staff Friendliness (48)
Distance to City Center (45)
Room Space (45)
Bedroom (44)
Ambiance (41)
Hotel Area (34)
Bathroom (33)
Taste (33)
Family Friendly (32)
Variety (32)
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Traveler Reviews Grand Swiss-Belhotel Darmo
Number of reviews per page
20
40
Customer reviews
a***i
Leisure
9.1
/10
Reviewed 6 day(s) ago
A very comfortable, clean hotel with friendly service. Recommended.
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1 people find it helpful
Accommodation's Reply
27 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for your visit and appreciation. Reviews like this motivate us to continue improving our service. We are always committed to maintaining the highest quality of service. It would be an honor to welcome you back and provide you with a memorable experience. Sincerely, Agung Anggoro, Regional Operations Manager, Swiss-Belhotel International
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R***l
Staycation
9.4
/10
Reviewed 7 day(s) ago
The service, place and facilities are very good.
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Accommodation's Reply
27 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for your visit and appreciation. Reviews like this motivate us to continue improving our service. We are always committed to maintaining the best quality of service. It would be an honor to welcome you back and provide you with a memorable experience. Sincerely, Agung Anggoro, Regional Operations Manager, Swiss-Belhotel International
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EY
Evi Y. N.
Leisure
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly, the food is delicious, the ginger jamu is also delicious, and I love the gado-gado seasoning. The swimming pool is also beautiful and clean. It's simply the best.
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Accommodation's Reply
25 Jul 2025
Dear Mrs. Evi Y. N., Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for your visit and appreciation. Reviews like this motivate us to continue improving our service. We are always committed to maintaining the best quality of service. It would be an honor to welcome you back and provide you with a memorable experience. Sincerely, Agung Anggoro, Regional Operations Manager, Swiss-Belhotel International
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R
Rahmawati
Staycation
8.5
/10
Reviewed 2 week(s) ago
The hotel staff was very helpful and friendly, especially since I brought my child in a wheelchair.
Suggestion: Provide a designated drop-off area for people in wheelchairs to avoid disturbing other drivers.
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Accommodation's Reply
20 Jul 2025
Dear Ms. Rahmawati, Warm greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for your visit and appreciation. Reviews like this motivate us to continuously improve our service. We are always committed to maintaining the highest quality of service. It would be an honor to welcome you back and provide you with a memorable experience. Sincerely, Agung Anggoro, Regional Operations Manager, Swiss-Belhotel International
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P***a
9.1
/10
Reviewed 3 week(s) ago
Lokasi yang cukup strategis ditengah kota, staff ramah dan sangat membantu
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for your visit and appreciation. Reviews like this motivate us to continue improving our service. We are always committed to maintaining the best quality of service. It would be an honor to welcome you back and provide you with a memorable experience. Sincerely, Agung Anggoro, Regional Operations Manager, Swiss-Belhotel International
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EA
ELDIZA A. V.
10.0
/10
Reviewed 3 week(s) ago
Including a nice, clean, and comfortable new hotel. Worth it.
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Accommodation's Reply
16 Jul 2025
Dear Ms. Eldiza A. V, Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for your visit and appreciation. Reviews like this motivate us to continue improving our service. We are always committed to maintaining the best quality of service. It would be an honor to welcome you back and provide you with a memorable experience. Sincerely, Agung Anggoro, Regional Operations Manager, Swiss-Belhotel International
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M***a
8.4
/10
Reviewed 3 week(s) ago
I actually liked the hotel. I'd held an event here before, so I decided to stay there. However, the room cleanliness was lacking. The room wasn't soundproof. The breakfast was decent.
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for your visit and appreciation. Reviews like this motivate us to continuously improve our service. We are always committed to maintaining the highest quality of service. It would be an honor to welcome you back and provide you with a memorable experience. Sincerely, Agung Anggoro, Regional Operations Manager, Swiss-Belhotel International
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A***i
Staycation
10.0
/10
Reviewed 3 week(s) ago
Child-friendly hotel in the center of Surabaya,
Friendly staff from the Receptionist Team to the restaurant staff,.
quite spacious and clean rooms
comfortable, lots of culinary in the surrounding area
Thankyouuuu.🫶
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Accommodation's Reply
13 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Swiss-Belhotel Darmo, Surabaya. Thank you for your visit and appreciation. Reviews like this motivate us to continue improving our service. We are always committed to maintaining the best quality of service. It would be an honor to welcome you back and provide you with a memorable experience. Sincerely, Agung Anggoro, Regional Operations Manager, Swiss-Belhotel International
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Tumpak T.
Staycation
9.1
/10
Reviewed 4 week(s) ago
Recommended for staycation, too bad the gym is not functioning yet. The hotel staff is very friendly.
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Accommodation's Reply
08 Jul 2025
Dear Mr. Tumpak T, Warm greetings from Grand Swiss-Belhotel Darmo Surabaya! Thank you for your review and sharing your experience of staying here. This will continue to increase our motivation and enthusiasm in providing the best experience for our guests. We look forward to your return visit on another occasion with our passion and professionalism at Swiss-Belhotel International. Best regards, Diaz Yonadie. General Manager. Grand Swiss-Belhotel Darmo, Surabaya
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FS
Franky S.
Business
8.8
/10
Reviewed 6 week(s) ago
The breakfast was so simple, but all clean and good. The location is downtown, not far to everywhere.
2 people find it helpful
Accommodation's Reply
21 Jun 2025
Dear Mr. Franky S.
Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya
We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.
Sincerely Yours,
Diaz Yonadie
General Manager
Grand Swiss-Belhotel Darmo, Surabaya
Muchammad S. M.
Business
8.8
/10
Reviewed 7 week(s) ago
The location is a bit prominent in the middle of the city, a bit quiet at night but good for finding comfort and tranquility
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1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Mr. Muchammad S. M. Warm greetings from Grand Swiss-Belhotel Darmo Surabaya! Thank you for the review given and sharing your experience of staying. This will continue to increase our motivation and enthusiasm in providing the best experience for guests. We are very much looking forward to your return visit on another occasion with our passion and professionalism at Swiss-Belhotel International. Best regards, Diaz Yonadie. General Manager. Grand Swiss-Belhotel Darmo, Surabaya
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n***l
Business
9.7
/10
Reviewed 7 week(s) ago
very friendly and helpful staff
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1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Sir/Madam, Warm greetings from Grand Swiss-Belhotel Darmo Surabaya! Thank you for your review and sharing your experience of staying here. This will continue to increase our motivation and enthusiasm in providing the best experience for our guests. We look forward to your return visit on another occasion with our passion and professionalism at Swiss-Belhotel International. Best regards, Diaz Yonadie. General Manager. Grand Swiss-Belhotel Darmo, Surabaya
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SS
Susilawati S.
9.7
/10
Reviewed 7 week(s) ago
the place is comfortable and strategic
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Accommodation's Reply
17 Jun 2025
Dear Mrs. Susilawati S. Warm greetings from Grand Swiss-Belhotel Darmo Surabaya! Thank you for the review and sharing your experience of staying here. This will continue to increase our motivation and enthusiasm in providing the best experience for our guests. We look forward to your return visit on another occasion with our passion and professionalism at Swiss-Belhotel International. Best regards, Diaz Yonadie. General Manager. Grand Swiss-Belhotel Darmo, Surabaya
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LM
Lina M.
9.4
/10
Reviewed 11 week(s) ago
Cheap but not cheap. Highly recommended.
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3 people find it helpful
Accommodation's Reply
15 May 2025
Dear Mrs. Lina M, Warm greetings from Grand Swiss-Belhotel Darmo Surabaya! Thank you for your review and sharing your experience of staying here. This will continue to increase our motivation and enthusiasm in providing the best experience for our guests. We look forward to your return visit on another occasion with our passion and professionalism at Swiss-Belhotel International. Best regards, Diaz Yonadie. General Manager. Grand Swiss-Belhotel Darmo, Surabaya
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A***a
Staycation
10.0
/10
Reviewed 12 week(s) ago
It was a wonderful 3-day experience stay at this hotel. The location and surroundings are fine. Online taxi is easy to find. Overall experience is awesome!
1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Our Valued Guest,
Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya
We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.
Sincerely Yours,
Diaz Yonadie
General Manager
Grand Swiss-Belhotel Darmo, Surabaya
C***a
8.5
/10
Reviewed 12 week(s) ago
The staff are very friendly, the breakfast has many variations and the food is delicious, it's really fun to stay there 🥰
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Accommodation's Reply
09 May 2025
Dear Sir/Madam, Warm greetings from Grand Swiss-Belhotel Darmo Surabaya! Thank you for your review and sharing your experience of staying here. This will continue to increase our motivation and enthusiasm in providing the best experience for our guests. We look forward to your return visit on another occasion with our passion and professionalism at Swiss-Belhotel International. Best regards, Diaz Yonadie. General Manager. Grand Swiss-Belhotel Darmo, Surabaya
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A***a
Leisure
10.0
/10
Reviewed 13 week(s) ago
It was a great stay for me and my extended family here. We booked 4 rooms. Kids friendly and the staffs are friendly and helpful, so it's fun for kids and family.
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Accommodation's Reply
09 May 2025
Dear Sir/Madam, Warm greetings from Grand Swiss-Belhotel Darmo Surabaya! Thank you for your review and sharing your experience of staying here. This will continue to increase our motivation and enthusiasm in providing the best experience for our guests. We look forward to your return visit on another occasion with our passion and professionalism at Swiss-Belhotel International. Best regards, Diaz Yonadie. General Manager. Grand Swiss-Belhotel Darmo, Surabaya
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hs
hsaga s.
10.0
/10
Reviewed 14 week(s) ago
Very satisfied with the facilities.
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Accommodation's Reply
29 Apr 2025
Dear Mr. / Mrs. hsaga s, Warm greetings from Grand Swiss-Belhotel Darmo Surabaya! Thank you for the review given and sharing your experience of staying. This will continue to increase our motivation and enthusiasm in providing the best experience for guests. We are very much looking forward to your return visit on another occasion with our passion and professionalism at Swiss-Belhotel International. Best regards, Diaz Yonadie. General Manager. Grand Swiss-Belhotel Darmo Surabaya.
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T***h
Business
10.0
/10
Reviewed 14 week(s) ago
This is my umpteenth visit. Always satisfied and want to come back again.
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Accommodation's Reply
28 Apr 2025
Dear Mr. / Mrs. T*h, Warm greetings from Grand Swiss-Belhotel Darmo Surabaya! Thank you for the review given and sharing your experience of staying. This will continue to increase our motivation and enthusiasm in providing the best experience for guests. We are very much looking forward to your return visit on another occasion with our passion and professionalism at Swiss-Belhotel International. Best regards, Diaz Yonadie. General Manager. Grand Swiss-Belhotel Darmo Surabaya.
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A***a
8.5
/10
Reviewed 15 week(s) ago
Always fun and satisfied to be here. Every time I go to Surabaya, I always stay here. Everything I need is available here. Thank you for all.
1 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear Mr. / Ms. A***a,
Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!
We thank you for your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.
Sincerely Yours,
Diaz Yonadie
General Manager
Grand Swiss-Belhotel Darmo Surabaya
Number of reviews per page
20
40
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