Overall Ratings & Reviews Holiday Inn Express HOUSTON - GALLERIA AREA by IHG, an IHG Hotel

The

The hotel was in perfect location everything was in 15 to 20 minutes of where we needed to go. Check in was easy they had complimentary breakfast.The garage parking had a fee but it was all day access and plenty of parking space.

It was very clean and front desk service was great. Very friendly and helpful. Recommended!

Wonderful stay, highly recommended!

Loved staying at this property, inside was so clean and smelled nice. The front desk agents were really kind and accommodating. Anytime I’m in Houston, I’ll be staying here!

Clean, affordable, lobby smells good!

Great location, very clean

The staff was very friendly and the room was very clean. Great location!

The staff wasn’t over friendly. On our 2nd day we found bed bugs. They were not quick with a resolution. They did move us to another room.

Perfect hotel

It was wonderful.

Hotel is easy to access from the highway. Very clean and quiet. Bed was comfortable. We have no complaints about this hotel and we would definitely stay here again.

Please be aware this hotel will hold 50 dollar accidental fee per night. It was clear about the 28 dollar parking per day but not the accidental fee. The beds we a little uncomfortable if you deal with lower back pain. Breakfast was good. I loved that there was a choice for almond milk. The pool are was nice but there were men in the poor area trying to give beer to my teens in the pool. I addressed it to the staff and they tried to target people that might be staying there for the concert.

Excellent customer service. Wonderful property. Right next to River Oaks shopping. Great restaurants and the main Galleria mall is very close. The entire hotel is like new and very very clean. Breakfast buffet is fantastic. Great little free toiletries at the front desk and a small store to buy random foods and drinks in the lobby. Highly recommend!

TRAVELER BEWARE!!!!!! Make sure you don't accidentally leave items behind!!!!Unfortunately An expensive pair of shoes were left in the room on the floor at the foot of the bed. As soon as I got home I called and they passed me to the HouseKeeping voice mail. I Left a message got a call back saying my shoes were not found in the room and or staff didn't turn them in. I talked to a manager who was very nice but honestly he only knows what they are telling him. I guess if you don't mind your items being found, not returned and kept stay here but I'd rather stay somewhere I felt my belongings were secure and the staff was honest. Who knows how many times this has happened to people staying here. I can forgive and over look a lot from establishments but dishonesty and the out right theft of travelers items is something I will never tolerate. Why can't people just be honest and give back what does not belong to them.

It was just nice

Excellent breakfast option

It was great location! Clean and front desk was pleasant helping us check in! The room was clean, comfortable bed, nice overall!! The view out our window was nice! Will stay here again!

Absolutely beautiful hotel. Easy to get to and wonderful front desk staff

Alway a pleasure staying at this hotel!