Overall Ratings & Reviews Hilton Garden Inn Boston Canton

Overall the place was very nice, the staff was friendly, room was clean and the area was quiet. It was a positive experience.

Check in was delayed with a reservation.

Woman and check-in was so nice.

Customer service and dining !

HGI-Canton is located in a quiet, forested setting, yet close to the highways into Boston, down to the Cape, or up country to NH and beyond. Also close to a well-known donut shop! We were greeted warmly and a problem with a bedside light was addressed quickly. Our weekdays stay was in contrast to the business folks' schedule, so we never were crowded. One little glitch was a breakfast server who was annoyed that we didn't choose the buffet. Some smiles were coaxed with our happy attitude.

Nice hotel didn’t like I had to pay for breakfast with the amount the room was

Rather than offering $3 water in plastic bottles for purchase, I suggest water stations to refill eco friendly bottles. Please do away with plastic as much as possible!

Good

Everyone was kind and accommodating!

The place look very nice and clean

Super friendly staff, great food, room was nice and cozy

Staff was very courteous and helpful especially want to recognize and appreciate Nancy for her exceptional customer service.

Good

Terrible. They re-booked us into a room with a configuration that did not work for us, did not notify us either in advance either through Hotels.com or even when we checked in. Staff’s attitude was clearly that it was not his problem, they were sold out and I could talk to his manager in the morning. Meanwhile, it was 9:30pm and we didn’t have a room. Extremely unprofessional behavior even before we discovered we had the wrong room. Everyone has a bad day, this guy decided his bad day was our problem, apparently.

The hotel is beautiful. The room we had, I was not happy with the window facing other peoples rooms.. I can see in them. Couldn’t have my window open. But overall good stay, great beds, parking and fitness center. They do charge $160 for incidentals.

Hotel was nice, rooms were nice. No water pressure in the shower at all and no housekeeping for a 3 night stay.

We only stayed over night after a concert at Foxboro and we loved the hotel! If we had been more prepared, we would have stayed an extra night. Spacious, great amenities and convenient. Note: parking at Gillette Stadium was $150, but there was plenty of spaces - Uber to the stadium was $30 with tip - home was $165!

All good

Quality hotel nearby the USATF National Masters 10K Road Championship, James Joyce Ramble 10K in Dedham in April. Stayed here 2024 for the same race. Has everything you need and reasonably priced for Boston area.

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