Overall Ratings & Reviews JW Marriott Hotel Monterrey Valle

Best hotel to stay at in San Pedro!

Good

Good

Loved the hotel, spacious and well maintained.

todo super bien

Awesome hotel for work or leisure. The best breakfast buffet in Monterrey.

We had to switch rooms twice due to cleanliness issues. While the hotel and surrounding area were beautiful, our experience with the rooms was disappointing. In the first room, we found a toothpaste cap in the shower, and the area near the toilet was dirty. We requested to be moved to another room, but the second room had an unflushed toilet from a previous guest. I then requested a third room. Despite asking to speak with the manager, we never received a response. For the price you pay per night you should expect the rooms to be inspected before delivering to the customers. Thank you.

We booked for the New Year's event at this location about 2 weeks prior to event. A week before event they wrote to us to confirm, guaranteeing they could accommodate us (we are vegetarian). The event was a horrible experience for us! They didn't have our dinner ready, we sat there and watched as the other people on our table ate, they were practically done when the waiter asked what they could cook for us. They kept getting our drink orders wrong. Totally ruined our New Year's Eve, service was just horrible! The rooms are super standard, coffee maker didn't work, do not expect luxury or great service at this hotel. Nobody seemed to know what they were doing, totally NOT an upscale hotel!

Well located for business, very clean and modern.

One of my favorite properties in the world

Me encanto y super bien ubicado

Parking was horrible aside from that it was a nice place

very nice and clean all new and location is super

Not happy with the check out. The rate was booked in US$ and when they did check out, they charged in pesos and with an exchange of 20 to 1. The cost of the room ended being much more than the rate I book with Hotels.com

Great

Good

Wonderful hotel. The rooms were new and super clean. The staff was very friendly. The location is great close to restaurants and shops. The best buffet I have ever had! Food was just amazing

Great hotel!

Housekeeping did not meet expetations.

Great Neighborhood