Overall Ratings & Reviews Hilton Garden Inn Pomona

Very clean and nice rooms

Clean and welcoming

Everything was great

The place seems clean, but a lot of strange girls walking in n out from our floors

A great place to stay while visiting for work related events.

AC was either all on or all off. I called the front desk and they had no offer of a maintenance person. It was already very late and we had loaded everything into our room already. The only offer we had was to move rooms. The next morning we showered and the water wouldn’t turn off. Again, there was no maintenance available. We finally got the water off. The escutcheon on the shower faucet just spun around on the wall when we touched the handle. The lamp above the bed was disconnected from the wall and just loosely spun around. This place is a bunch of junk.

The front lobby service are great! I rate it a good 4. I rate is 3 for not having a free breakfast. Overall good place.

The room was not ready by check in time. The staff said they would call me when it was ready, and I waited for one hour-no call. I had to speak with someone inside to be assisted and then they miraculously had a room ready.

Very comfortable bed.

I usually get a neighborhood veiw this time I booked short notice so I got the noisy freeway view & could not sleep due to noisy freeway.

Loved our stay, would search for more Hilton properties after this stay!

All good!

This Hilton Garden Inn did not meet my expectations.

The room and facilities were excellent, clean and comfortable. The sliding barndoor that they use for the bathroom door is no good. Not only being difficult to open and close, It does not shut all the way. sound and smell escapes the restroom. My wife said I woke her up with my farts. That’s embarrassing.

We enjoyed our stay, room was very clean and in a quiet area. The bed was very comfortable and felt almost like home.

I had a terrible experience at this hotel and will never return. The ICE machine was incredibly loud and obnoxious, but the management completely ignored it. The front desk staff provided terrible customer service. The parking lot was filthy, and the entrance was crawling with roaches. It’s disheartening that this hotel, located in a diverse neighborhood, seems to cater to a specific clientele. Additionally, the management’s prioritization of keeping the ICE machine running all night has led me to cancel my Hilton Honors account. Their decisions ruined a beautiful weekend.

Shower took 20 minutes to get lukewarm. Every other day housekeeping meant overfilled little trash and lack of coffee pods. Could ask for the later, but the former was annoying. Need bigger trash cans or at least a place to dump them!

Our room was pretty nice but only problem I would say is the noise from the freeway next door and the ac wasn’t that great felt hot all night. Plus they offer complementary coffee, but with no water. Other than that it was okay for a one night stay.

The area is great for shopping and walkable. The staff were great even with minor room issues. I would stay again .

Easy and conveniently location.