Overall Ratings & Reviews Home2 Suites by Hilton Birmingham Colonnade

Filthy. Old. Outdated. Breakfast was horrible. But the staff..AMAZING! Rue and Peyton went above and beyond and tried their best to accommodate. But they cant do but so much with what theyre given. Do NOT BOOK HERE. SOFA BED IN KING 1 BR suite was DISGUSTING-had soooo much crumbs, a pacifier and blood stains all over the mattress, A/C didnt work in room. Marks all over the walls in hallways and room. Showers were sooooo dark and dirty. So much grime in there. No one is cleaning and upkeeping this hotel! Period. This should not be a Hilton. It should be a best western or motel 8.

Great stay. Professional service.

great hotel staff

Property was very clean

Very beautiful area and convenient to shops and restaurants at the Summit! Only issues was road noise from interstate!

We stayed in Room 400 and were disappointed with several aspects of our experience. The carpet was extremely dirty, to the point that we had to keep our shoes on at all times. Additionally, the curtain or room-darkening blind was not functional. We reported this issue to the front desk upon our arrival, but it was not addressed. We followed up twice more on Saturday morning, yet no action was taken. We were out of the room by 10am Sat & didn’t return until 7pm, so they had plenty of time to fix it. As a result, our youngest son was awake by 6:30 a.m. due to the light entering the room. Furthermore, the breakfast area was not adequately stocked—both the food and juices were depleted in the morning, which was frustrating. Given that we paid over $500 for a two-night stay, we expected a much higher standard of cleanliness, responsiveness, and guest amenities. We typically stay at Fairfield or Homewood Suites- will not be staying at any Home2Suites again.

It was a new place

The night time lady was so rude, we had no shower curtain, no sheets for sofa bed, tub wouldn’t drain. It was horrible.

Clean facility, accommodating, courteous, and professional personnel.

Our air conditioner did not work in our room. Very hot!!

This was clean and first glance… until we got ready for bed. There was blood splattered all over the comforter. Which was turned so you wouldn’t see it unless pulling everything back. The bathroom had mold all over the shower & sink. It’s funny because as we were checking in another couple was up complaining about their room. But the staff was nice and sorry.

All good

Everything was fine

Everything was clean hair and dust free the employees and front deck was nice quick check-in breakfast was nice the pool wasn't open but did get an opportunity to go next door to the other hotel but overall we had a great stay.

The staff was wonderful, but expedia only sent them that i had booked one room. I had booked 2 rooms both with 2 queen beds and suite, and paid for both. Expedia sent one room, 1 king bed. The staff went above and beyond to get us another room. Expedia should be refunding the cost difference in rooms. Again, the staff was GREAT

The overnight staff was not helpful and seemed bothered when asked questions.

Staff were great. Super nice group.

My first room the shower didnt work tye staff was very accommodating found me another room a couple of hours later

Very clean and the staff it was amazing

Excellent customer service! Room was clean, spacious and comfortable. Close to restaurants and shopping.