Horison Ultima Suite & Residence Rasuna

Explore Horison Ultima Suite & Residence Rasuna
8.2
Very Good
From 1,744 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.9

Meal

8.2

Location

8.5

Service and Facilites

8.1

People often mention about Horison Ultima Suite & Residence Rasuna
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Ambiance (95)
Bedroom (91)
Staff Friendliness (82)
Bathroom (81)
Distance to City Center (79)
Room Space (77)
Accessibility (66)
Surroundings (63)
Family Friendly (61)
Hotel Area (60)
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Traveler Reviews Horison Ultima Suite & Residence Rasuna

Number of reviews per page
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40
Customer reviews
Keyvin S. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Great hotel for business travelers in South Jakarta. Excellent location near major offices and public transport. The rooms are roomy and quiet, making it easy to work or unwind.
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d***o
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff was kind and very helpful. We left our suitcases before check-in, and overall, check-in was smooth and the room was clean.
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Accommodation's Reply
29 Sep 2026
Dear Valuable Guest, Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. We hereby would like to thank you for the positive review you have provided, especially regarding the facilities and services provided at our hotel. We hope that your next visit will be as satisfying as the previous one. Best regards, Management
T***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Always a go-to place to stay around South Jakarta. Spacious and clean. Good stay.
1 people find it helpful
Accommodation's Reply
29 Sep 2026
Dear Valuable Guest, Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. We hereby would like to thank you for the positive review you have provided, especially regarding the facilities and services provided at our hotel. We hope that your next visit will be as satisfying as the previous one. Best regards, Management
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Everything was fine, except for a slight issue with parking. It was a bit tricky because no one was on standby at the gate. Overall, everything was fine.
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Accommodation's Reply
08 Sep 2026
Dear Valuable Guest, Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. Thank you very much for your feedback regarding the facilities at our hotel. Every feedback from our guests, especially your own, is treated as valuable input to improve the quality of our services dedicated to our guests in the future. We hope you come back soon. Warm regards, Management.
Irma
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Nice, can see the city lights, got a room on the 29th floor. The room is spacious, got 2 rooms, breakfast is delicious and varied, there is a swimming pool for children too. In the single room the AC was broken, it didn't feel cold.
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1 people find it helpful
Accommodation's Reply
31 Aug 2026
Dear Mrs. Irma P. A. Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. Thank you very much for your feedback regarding the facilities at our hotel. Every feedback from our guests, especially your own, is treated as valuable input to improve the quality of our services dedicated to our guests in the future. We hope you come back soon. Warm regards, Management.
L***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and the hotel is clean.
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1 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Valuable Guest, Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. We hereby would like to thank you for the positive review you have provided, especially regarding the facilities and services provided at our hotel. We hope that your next visit will be as satisfying as the previous one. Best regards, Management
L***a
icon-Business
Business
icon-origin-TRAVELOKA
5.9
/10
Reviewed 6 week(s) ago
I was initially given a room on the 19th floor, but it was clearly not properly cleaned or prepared. The balcony door was open, the floor was dusty, and there was hair and dirt around the sink. The room also felt quite eerie, as if it had not been occupied for a long time. The female receptionist was very friendly and helpful in arranging a room change. Unfortunately, her male supervisor was less professional and seemed more interested in arguing than resolving the issue. I was moved to the 14th floor, but the room was still not properly cleaned. Under the bed, I found food packaging, used tissues, and a lot of dirt. Even borrowing an iron was unnecessarily difficult. Please pay more attention to housekeeping and guest service.
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1 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Valuable Guest, Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. Thank you very much for your feedback regarding the facilities at our hotel. Every feedback from our guests, especially your own, is treated as valuable input to improve the quality of our services dedicated to our guests in the future. We hope you come back soon. Warm regards, Management.
Bianca G.
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 7 week(s) ago
It would be better if they changed the air conditioner since it was leaking badly. They tried to repair it, but it didn’t work. So, it’s better to change the AC so other guests don’t have to face the same problem I did.
2 people find it helpful
Accommodation's Reply
26 Aug 2026
Dear Mrs. Bianca G Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. Thank you very much for your feedback regarding the facilities at our hotel. Every feedback from our guests, especially your own, is treated as valuable input to improve the quality of our services dedicated to our guests in the future. We hope you come back soon. Warm regards, Management.
A***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The building is old, but it's worth the price. The breakfast is also delicious.
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Accommodation's Reply
26 Aug 2026
Dear Valuable Guest, Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. Thank you very much for your feedback regarding the facilities at our hotel. Every feedback from our guests, especially your own, is treated as valuable input to improve the quality of our services dedicated to our guests in the future. We hope you come back soon. Warm regards, Management.
b***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Very friendly staff, easy valet, great service.
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1 people find it helpful
Accommodation's Reply
26 Aug 2026
Dear Valuable Guest, Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. We hereby would like to thank you for the positive review you have provided, especially regarding the facilities and services provided at our hotel. We hope that your next visit will be as satisfying as the previous one. Best regards, Management
B***g
icon-origin-TRAVELOKA
7.2
/10
Reviewed 8 week(s) ago
The bathroom smelled of dead rats. Overall, it was good, but honestly, it was a bit scary. But the food was really good, especially the eggs, wow, super!
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2 people find it helpful
Accommodation's Reply
18 Aug 2026
Dear Valuable Guest, Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. Thank you very much for your feedback regarding the facilities at our hotel. Every feedback from our guests, especially your own, is treated as valuable input to improve the quality of our services dedicated to our guests in the future. We hope you come back soon. Warm regards, Management.
L***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Strategic and pleasant hotel.
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Accommodation's Reply
18 Aug 2026
Dear Valuable Guest, Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. We hereby would like to thank you for the positive review you have provided, especially regarding the facilities and services provided at our hotel. We hope that your next visit will be as satisfying as the previous one. Best regards, Management
ASTRI O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Ok..but the food menu is not extensive and the taste is still standard.
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Accommodation's Reply
07 Aug 2026
Dear Mrs. Astri O Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. Thank you very much for your feedback regarding the facilities at our hotel. Every feedback from our guests, especially your own, is treated as valuable input to improve the quality of our services dedicated to our guests in the future. We hope you come back soon. Warm regards, Management.
Verified Traveler
icon-origin-TRAVELOKA
6.0
/10
Reviewed 10 week(s) ago
Actually good location and friendly/helpful staff. However, the shower is too small, it's inhumane. And the floor is slippery. Sadly, it's a dealbreaker, never going back.
1 people find it helpful
Accommodation's Reply
05 Aug 2026
Dear Valuable Guest, Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. Thank you very much for your feedback regarding the facilities at our hotel. Every feedback from our guests, especially your own, is treated as valuable input to improve the quality of our services dedicated to our guests in the future. We hope you come back soon. Warm regards, Management.
arie g.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Great app and want to go back again
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2 people find it helpful
Accommodation's Reply
04 Aug 2026
Dear Mr. Arie G Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. We hereby would like to thank you for the positive review you have provided, especially regarding the facilities and services provided at our hotel. We hope that your next visit will be as satisfying as the previous one. Best regards, Management
V***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
The staff friendly and helpful. Should renew AC, bed, bathtub, and the floor; it looks old 😊
1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Valuable Guest, Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. Thank you very much for your feedback regarding the facilities at our hotel. Every feedback from our guests, especially your own, is treated as valuable input to improve the quality of our services dedicated to our guests in the future. We hope you come back soon. Warm regards, Management.
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Endy P. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
Thanks for the warmest welcome, Feels like home to stay here, overall good! Recommended 👏🏻👍🏻
1 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Mr. Endy P. P. Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. We hereby would like to thank you for the positive review you have provided, especially regarding the facilities and services provided at our hotel. We hope that your next visit will be as satisfying as the previous one. Best regards, Management
George H. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 13 week(s) ago
The room was outdated. There was no bath mat. The phone didn't work. To contact the receptionist or housekeeper, you had to use WhatsApp, which was slow to respond. The TV wasn't smart; you had to program a TV station first. The balcony door was very difficult to open. The towels were torn. The most annoying thing: parking was expensive. I paid Rp 77,000 for parking. There was no prior notification that valet parking was required; I was only offered valet parking. The swimming pool was unusable. I wanted a staycation with my family, but instead I was frustrated with the hotel's service and facilities.
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3 people find it helpful
Accommodation's Reply
14 Jul 2026
Dear Mr. George H M Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. Thank you very much for your feedback regarding the facilities at our hotel. Every feedback from our guests, especially your own, is treated as valuable input to improve the quality of our services dedicated to our guests in the future. We hope you come back soon. Warm regards, Management.
A***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Thank you for your kind help
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Accommodation's Reply
08 Jul 2026
Dear Valuable Guest, Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. We hereby would like to thank you for the positive review you have provided, especially regarding the facilities and services provided at our hotel. We hope that your next visit will be as satisfying as the previous one. Best regards, Management
S***y
icon-origin-TRAVELOKA
5.4
/10
Reviewed 15 week(s) ago
The hot water wouldn't work. It was incredibly dirty, full of dust. There were handprints on the cupboard glass. In the end, I decided not to stay there.
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3 people find it helpful
Accommodation's Reply
03 Jul 2026
Dear Valuable Guest, Warm Greetings from Horison Ultima Suites & Residences Rasuna Jakarta. Thank you very much for your feedback regarding the facilities at our hotel. Every feedback from our guests, especially your own, is treated as valuable input to improve the quality of our services dedicated to our guests in the future. We hope you come back soon. Warm regards, Management.
Number of reviews per page
20
40

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