Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced with your room, particularly the leaking bathtub, torn curtains, and unclean floor. These issues do not reflect the standards of service we strive for, especially since you mentioned you were staying with young children. We appreciate your feedback and have contacted the relevant team to take immediate action to rectify the problems and thoroughly inspect the room before handing it over to the next guest. We also appreciate your appreciation for the friendliness of our staff. We will share this compliment with our team to motivate us to continue providing the best possible service. We hope to welcome you back for another memorable experience. Sincerely, Kamaniya Petitengket Seminyak