Hotel Grand Malebu

Explore Hotel Grand Malebu
7.9
Pleasant
From 326 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.7

Meal

7.9

Location

8.3

Service and Facilites

7.8

People often mention about Hotel Grand Malebu
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Ambiance (30)
Bedroom (29)
Distance to City Center (28)
Staff Friendliness (27)
Hotel Area (26)
Bathroom (25)
Accessibility (24)
Room Space (24)
Soundproof (17)
Surroundings (16)
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Traveler Reviews Hotel Grand Malebu

Number of reviews per page
20
40
Customer reviews
I***y
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8.8
/10
Reviewed 1 day(s) ago
Affordable hotel with swimming pool facilities, but a bit of a shock after checking in, when I tried to play in the pool, the water hadn't been changed. The room still had a manual key, which for some reason was very difficult to open. The room was a bit stuffy. The lighting tended to be dim, and the light switches were confusing. Some of the cupboards were in a slightly crumbling condition. The TV broadcast was a bit intermittent. The toilet had minimal wall hanging hooks. There was no hot water. It wasn't soundproof, and the sound of people pushing chairs or mattresses in the neighboring rooms was very disturbing. Strategic location. There are many eateries nearby and they are easily accessible.
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R***y
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9.7
/10
Reviewed 1 week(s) ago
It was very comfortable, clean, and close to our destination. Unfortunately, the water heater wasn't working. But overall, it was very good and convenient.
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Accommodation's Reply
06 May 2026
Greetings from Hotel Macasa Grand Maleb. Thank you very much for your valuable feedback. We are delighted to hear that you were satisfied with our comfortable and clean rooms and convenient location. We sincerely apologize for the lack of hot water. We will take immediate action to prevent this from happening again. Thank you for your understanding. We will strive to provide you with even higher quality service on your next stay. Thank you again. Hotel Manager, Ervin Perdana
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S***n
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8.4
/10
Reviewed 3 week(s) ago
It's really good guys, please improve it in the future to make it better.
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Accommodation's Reply
06 May 2026
Dear Valued Guest, from Grand Malebu Makassar Hotel, Thank you for your review and feedback 🙏 We are pleased that you enjoyed your stay. We apologize for any shortcomings, which we will take into consideration for future improvements. We hope to provide you with an even better experience when you return 😊 Thank you. Sincerely, Elvin Perdana, Hotel Manager
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A***i
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Staycation
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9.1
/10
Reviewed 4 week(s) ago
Good. Great. Great day
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1 people find it helpful
Accommodation's Reply
06 May 2026
It is with pleasure that we, Grand Malebu Makazar Hotel, would like to express our sincere gratitude for your review. We are delighted to hear that you enjoyed your stay with us. We hope you had a memorable experience and we look forward to welcoming you back again soon. Thank you. Sincerely, Elvin Perdana, Hotel Manager
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I***a
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Staycation
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8.8
/10
Reviewed 5 week(s) ago
Satisfied staying here because of the friendly service and complete facilities
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Accommodation's Reply
09 Apr 2026
It is with pleasure that we, Grand Malebu Makassar Hotel, express our gratitude for your positive review. We are delighted that you enjoyed your stay at Grand Malebu Makassar Hotel, with its friendly service and comprehensive facilities. Guest satisfaction is our top priority, and we hope to welcome you back again in the future. Sincerely, Elvin Perdana, Hotel Manager
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Natalia S.
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Staycation
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9.4
/10
Reviewed 6 week(s) ago
The pool is best for kids because it's shallow, and the hotel staff are generally friendly. There's a pretty tasty meatball shop nearby.
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Accommodation's Reply
09 Apr 2026
Dear Ms. Natalia S., Warm regards from Grand Malebu Makassar Hotel. Thank you for your positive review. We are pleased to hear that the Grand Malebu Makassar Hotel's swimming pool was comfortable for children and that the service from our staff left a positive impression. We are also happy to hear that the hotel's location allows guests easy access to delicious restaurants around the hotel. We hope to welcome you and your family back again on your next visit. Sincerely, Elvin Perdana, Hotel Manager
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Zainal A.
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Leisure
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5.7
/10
Reviewed 6 week(s) ago
The worst experience I've ever had in a hotel. I arrived at 4:00 PM and couldn't check in because the room wasn't ready, even though I'd booked it well in advance. After it was ready, the floor was still wet from mopping, the curtains were dirty, and there was a lot of gecko droppings. I then complained and was given another room. The room I was in had no Wi-Fi, and the toilet ceiling was broken due to the AC drain. Most annoyingly, there wasn't enough parking. I was asked to park on the side of the road, and the result was that my car was dented in the morning after being hit by a car the night before.
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Accommodation's Reply
09 Apr 2026
Dear Mr. Zainal A., This is a general message from Grand Malebu Makassar Hotel. Thank you for taking the time to share your stay experience. We sincerely apologize for the inconvenience you experienced during your stay at Grand Malebu Makassar Hotel. We deeply regret the delayed check-in process, the substandard hygiene of your room, the Wi-Fi connection issues, and the uncomfortable changing rooms. Your feedback regarding the parking area is also something we take very seriously, especially the incident involving your vehicle. We will follow up on all these matters with the relevant teams to ensure comprehensive improvements are made to our service, room availability, cleanliness, and amenities. We hope to have the opportunity to provide you with a better stay experience on your next visit. Sincerely, Elvin Perdana, Hotel Manager
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C***r
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10.0
/10
Reviewed 9 week(s) ago
The best budget hotel in the center of the city.
1 people find it helpful
Accommodation's Reply
09 Apr 2026
It is with pleasure that we, Grand Malebu Makassar Hotel, express our gratitude for your positive review. We are delighted to know that Grand Malebu Makassar is considered the best budget hotel in the heart of the city. We will continue to strive to provide the best service and comfort to all our guests. We look forward to welcoming you again. Sincerely, Elvin Perdana, Hotel Manager
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Citra
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8.5
/10
Reviewed 10 week(s) ago
Reasonable
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Accommodation's Reply
09 Apr 2026
It is with pleasure that we, Grand Malebu Makassar Hotel, would like to thank you for your review. We are delighted to hear that you enjoyed your stay. Your feedback is invaluable to us as we continuously strive to improve our services and amenities at Grand Malebu Makassar Hotel. We hope to welcome you back again for an even better experience. Sincerely, Elvin Perdana, Hotel Manager
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P***o
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10.0
/10
Reviewed 21 week(s) ago
Friendly staff, clean rooms. Overall good.
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6 people find it helpful
Accommodation's Reply
17 Jan 2026
Warm regards from Grand Malebu Makassar Hotel. Thank you for your kind review. We are delighted to hear that our staff are friendly and the rooms are clean. Your satisfaction is our top priority. We hope you will stay with us again on your next trip. 😊 Sincerely, Elvin Perdana, Hotel Manager
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Windy
icon-Leisure
Leisure
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9.2
/10
Reviewed 23 week(s) ago
The hotel is very pleasant, there is a swimming pool facility, economical price, there is also a karaoke place, the service is friendly, it's just a shame there is no breakfast or something food that can be ordered to eat at the hotel. So we have to order by Grab. I really hope this hotel will have breakfast facilities and can order food at the hotel restaurant so the rest is just by phone like in other hotels, and I also hope there will be a massage spa soon. Please pay attention to the cleanliness of the bathroom, I found a cockroach and a centipede there yesterday, the mini fridge, glasses and water kettle, water heater, and some sugar/tea/coffee are also missing. Please pay attention to that especially if we want to stay for several days. Thank you
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5 people find it helpful
Accommodation's Reply
27 Nov 2025
Windy P.S. Best regards, Grand Malebu Hotel Makassar Thank you for your detailed review and feedback. We are very glad that you were satisfied with our swimming pool, karaoke and friendly service from our team. We apologize for any inconvenience regarding the availability of breakfast, food ordering service and incomplete room facilities. Your feedback is very important and we will take immediate action to improve our facilities such as breakfast, restaurant service and spa in the future. Regarding the cleanliness of the bathroom and the discovery of insects, we apologize for the inconvenience. We will immediately coordinate the matter with our housekeeping team to improve the comfort of our guests. Thank you for taking the time to provide your feedback and we sincerely hope to welcome you back with an even better experience. Regarding, Elvin Perdana Hotel Manager
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E***a
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10.0
/10
Reviewed 23 week(s) ago
Comfortable stay here and very affordable
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3 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Grand Malebu Hotel Makassar, Thank you for your review! We are glad you enjoyed your comfortable and value-for-money stay. We look forward to welcoming you back again soon. Thank you, Elwin Perdana, Hotel Manager
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Ripayy
icon-Staycation
Staycation
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9.7
/10
Reviewed 26 week(s) ago
Very satisfying during my stay at this hotel, the hotel is very comfortable and also clean, the service is good and friendly.
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Accommodation's Reply
17 Nov 2025
Dear Mr. Ripayee, Warmest regards, Grand Malebu Hotel Makassar Thank you for your positive review! We are glad you felt comfortable and satisfied with our cleanliness and friendly service of our staff. We hope to welcome you back again on your next visit. Thank you very much, Elwin Perdana, Hotel Manager
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K***n
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Staycation
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8.5
/10
Reviewed 28 week(s) ago
The staff is very friendly, quick to respond when we need help.
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1 people find it helpful
Accommodation's Reply
17 Nov 2025
Warmest regards, Grand Malebu Hotel Makassar Thank you for your review! We are glad you enjoyed our friendly and helpful staff. We look forward to welcoming you back on your next visit. Thank you, Elwin Perdana, Hotel Manager
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M***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 31 week(s) ago
the shower is not repaired and the room access is not
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4 people find it helpful
Accommodation's Reply
22 Oct 2025
Grand Malebu Hotel Makassar Best regards, Thank you for your review! We apologize for the inconvenience you experienced regarding the bathroom and room access. We appreciate your feedback and we will take immediate action to improve our facilities in the future. We hope you will have a more comfortable stay at our hotel next time 🙏. Thank you, Elwin Perdana, Hotel Manager
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I***a
icon-origin-TRAVELOKA
7.0
/10
Reviewed 35 week(s) ago
not recommended, the price is cheap but the room is not comfortable, the TV doesn't work, the hot water is not good, the lighting is dim, not 2x
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8 people find it helpful
Accommodation's Reply
11 Sep 2025
Warm greetings from Grand Malebu Hotel. Thank you for sharing your experience. 🙏 We apologize for any inconvenience regarding the room facilities, TV, hot water, and less than optimal lighting. Your feedback is very important for us to make improvements to make our guests more comfortable in the future. We hope we will have the opportunity to provide a better experience on your next visit. Thank you. Elvin Perdana, Hotel Manager.
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S***y
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10.0
/10
Reviewed 38 week(s) ago
The service and facilities are very good, the location is also strategic.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Warm greetings from Grand Malebu Makassar. Thank you very much for your positive review! We are delighted to hear that you were satisfied with our service, facilities, and strategic location. We hope this pleasant experience has made you even more comfortable, and we look forward to welcoming you back to Hotel Grand Malebu. Thank you. Elvin Perdana, Hotel Manager.
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Nurlita I.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 39 week(s) ago
The staff are all friendly, comfortable, close to everywhere, very affordable price. Suitable for us to stay for a few days here, for me who is here for the first time, this is very helpful and comfortable, close to everywhere, saranghaeyo hotel grand malebu 😁
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1 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Nurlita I. Warmest greetings from Grand Malebu Hotel Makassar. Thank you very much for your positive review 😊 We are delighted to hear that you enjoyed your stay at Grand Malebu Hotel and that our convenient location helped us. We will continue to maintain our friendly service and affordable prices to ensure your stay is always enjoyable. See you again on your next visit — saranghaeyo from us too! Thank you. Elvin Perdana, Hotel Manager
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D***n
icon-origin-TRAVELOKA
6.7
/10
Reviewed 40 week(s) ago
The floor in the room was really dirty, the AC wasn't cold, but the receptionist was the best.
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3 people find it helpful
Accommodation's Reply
06 Aug 2025
Warm greetings from Grand Malebu Hotel Makassar. Thank you for your review. We apologize for the inconvenience you experienced regarding the cleanliness of the room floor and the less than ideal air conditioning. We have forwarded your feedback to the housekeeping and technical teams for immediate action to prevent a similar incident from happening again. We are also pleased to hear your appreciation for our receptionist service, and will share it with the team as motivation to continue providing the best service. Thank you. Elvin Perdana, Hotel Manager
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R***n
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9.4
/10
Reviewed 40 week(s) ago
The hotel staff is friendly and very helpful.
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1 people find it helpful
Accommodation's Reply
04 Aug 2025
Warm greetings from Grand Malebu Hotel Makassar. Thank you for your positive review! We're delighted to hear that our staff was helpful and helpful during your stay. Guest satisfaction is our priority, and comments like this motivate us to continue providing the best service. See you on your next visit! Thank you. Elvin Perdana, Hotel Manager
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Number of reviews per page
20
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