Sudyawati

10.0

/10

Reviewed 3 day(s) ago

Strategic location, comfortable, clean, friendly staff, very helpful security, kids love the swimming pool.

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Sudyawati

10.0

/10

Reviewed 3 day(s) ago

The hotel staff is friendly, clean and comfortable.

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Salma S.

Leisure

9.7

/10

Reviewed 4 day(s) ago

The atmosphere is very comfortable, very friendly, kid-friendly from the swimming pool, mini playground, friendly staff too. Check-in didn't take long. The downside is probably that there's only one access card, so if you want to go out one of them will definitely be dead 😁 for everything it's nice, comfortable, good in short 😊😁

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Verified Traveler

9.4

/10

Reviewed 4 day(s) ago

There is still not enough heavy food, too many snacks, maybe we can add more variety to the heavy food.

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R***d

9.4

/10

Reviewed 5 day(s) ago

My stay was a satisfying experience. Check-in was easy and fast, and the staff was friendly and responsive. The room was clean, the facilities were functioning well, and the atmosphere was comfortable enough to rest. The location of the accommodation was also strategic and easily accessible. Overall, the accommodation was as described in the app and well worth the price. I would consider staying again in the future.

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F***q

Staycation

10.0

/10

Reviewed 6 day(s) ago

All the facilities and rooms are very good and recommended, will come back again someday to Surabaya.

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Johana y.

Staycation

10.0

/10

Reviewed 6 day(s) ago

It's good for that price, complete facilities

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E***y

Business

6.4

/10

Reviewed 2 week(s) ago

I've stayed here 5/6 times, and this time I was really disappointed! 1. The room phone was broken. 2. I asked the waiter for 3 sheets of A4 paper. At first, they said they couldn't do it, they could only do 2 sheets. After I complained a bit, they gave me 3 sheets, and only A4 paper, you know? How can people have work? Then I even borrowed a pen from the cashier, as long as the pen didn't have ink! 3. Breakfast said it opened at 6, so I had to go to the airport. I waited until 6:20 to start, and even then, it wasn't complete. 4. This was the worst part: the oil was so thick and black, and I used it to fry eggs for breakfast. I asked, "Sir, do you have any new oil?" The answer was very simple, "We don't have any more oil?" So a hotel this big doesn't have any cooking oil? They forced us to fry our food. I insisted on refusing, and then they brought me new oil. Please be a little more discerning, health and hygiene are very important! THANK YOU

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1 people find it helpful

P***r

Transit

8.5

/10

Reviewed 2 week(s) ago

The BeSS Mansion Hotel is a relatively new building, but unfortunately, the hotel management seems inexperienced. The drawbacks are as follows: 1. There was no concierge staff to assist guests with their luggage upon check-in. The staff's communication skills need to be improved and training improved. 2. Room cleanliness was very poor, and the linen quality was very poor. All linens were dull and not white (due to stains). Attached is a photo of the unclean doormat. The pillowcases, sheets, and duvet cover were heavily stained. The pillows and mattress were also of very poor quality. The advantages are as follows: 1. Breakfast was varied and the taste was acceptable, considering the price.

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Accommodation's Reply

11 May 2026

Dear Valued Guest, Thank you for taking the time to review and provide feedback regarding your stay at Bess Mansion Hotel, Surabaya. We sincerely apologize for any inconvenience you experienced during your stay. We are deeply saddened that some aspects of the service and room condition did not meet your and your family's expectations. Your feedback regarding the lack of assistance from reception staff during check-in, the communication difficulties of the staff, the cleanliness of the room, and the quality of the linens, pillows, and mattress is of utmost importance to our management. We have forwarded all of your feedback to the relevant departments for immediate evaluation, improvement of cleanliness standards, and service training for all staff to ensure a better guest experience in the future. We appreciate your appreciation for the variety and taste of our breakfast. We are pleased to know that breakfast contributed to a positive experience during your stay. We greatly value any feedback received, as it is an important part of our process for improving the quality of our services and facilities. We sincerely hope to welcome you back in the future for a more comfortable and enjoyable stay. Sincerely, The Management Team, Bess Mansion Hotel

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R***a

9.4

/10

Reviewed 2 week(s) ago

Friendly and fast service, free parking too

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Accommodation's Reply

08 May 2026

Dear Valued Guest, Thank you for choosing Bess Mansion Surabaya for your stay in Surabaya and for your excellent review. We are committed to continuously improving our services to ensure you and your family always feel at home. We sincerely hope to welcome you and your family back to Bess Mansion Surabaya. Thank you and we wish you good health. Sincerely, The Bess Mansion Hotel Management

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A***e

10.0

/10

Reviewed 2 week(s) ago

The room is spacious and comfortable, clean.

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Accommodation's Reply

08 May 2026

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Verified Traveler

Leisure

10.0

/10

Reviewed 2 week(s) ago

Very good and nice hotel, also good service.

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Accommodation's Reply

08 May 2026

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Verified Traveler

Staycation

10.0

/10

Reviewed 2 week(s) ago

My first time staying here. The facilities are complete, kid-friendly, with a swimming pool and a mini playground. The view from the room is also beautiful. The food is also delicious, with a wide variety. I don't regret booking Bess Mansion ☺

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Accommodation's Reply

08 May 2026

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Aprillia N.

Staycation

7.2

/10

Reviewed 2 week(s) ago

The hotel's location is strategic, close to malls, hospitals, food outlets, and entertainment. The downsides are the soft beds in the rooms, and the lack of TV channels due to poor signal. There's a limited supply of soap and shampoo. Breakfast is quite tasty and varied, but the best part is the pool.

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Accommodation's Reply

11 May 2026

Dear Mrs. Aprilia, Thank you for taking the time to share your feedback with us regarding your stay. We apologize if your and your family's experience did not meet your expectations. We are sorry for any inconvenience caused by the room amenities not meeting our service standards. This feedback is important to us, and we have followed up and improved it with the relevant departments to continuously improve the quality of our facilities and services. Your comments and suggestions are vital to us in improving the quality of facilities and services at Best Mansion Hotel Surabaya. We sincerely hope to welcome you and your family back again to experience a better, more comfortable, and enjoyable stay. Sincerely, The Management Team, Best Mansion Hotel Surabaya

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I***u

Staycation

6.2

/10

Reviewed 2 week(s) ago

1. The hairdryer often breaks down, 2. You only get one pair of sandals, 3. You get a reprimand because the cafe's noise can be heard by your neighbors at the dining table next door, 4. Many amenities have been reduced, for example, the photo spot for pedicabs and the sun loungers at the pool are gone. 5. There are small cockroaches in the restaurant's serving area outside (noodle hut and leker hut). 6. There are tomcats in the restroom on the 9th floor.

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1 people find it helpful

S***i

Business

9.0

/10

Reviewed 2 week(s) ago

It's enough, just the refills are not complete in the room. I'm looking forward to staying for 4 days.

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Accommodation's Reply

08 May 2026

Dear Valued Guest, Thank you for taking the time to share your feedback, and we hope to provide you with an even better experience on your next stay. We apologize for any inconvenience you experienced regarding the replenishment of amenities in your room, as you felt something was missing. Regarding your experience, we will investigate this matter with the relevant department to ensure all rooms are prepared to current standards and provide maximum comfort. Your feedback is invaluable to us and motivates us to continuously improve the quality of service at Bess Mansion Hotel Surabaya. We look forward to welcoming you and your family back to Bess Mansion Hotel to experience our improvements and enjoy an even better stay. Thank you and we wish you good health. Sincerely, The Management Team, Bess Mansion Hotel

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Nadzir I.

Business

10.0

/10

Reviewed 3 week(s) ago

Great location, impressive service, clean rooms, great gym and swimming pool. I'd love to stay here again if I ever visit Surabaya.

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Accommodation's Reply

08 May 2026

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D***o

9.7

/10

Reviewed 3 week(s) ago

Overall, the hotel is great and highly recommended. However, I have a few suggestions regarding the cleanliness of the room floors. The non-carpeted rooms still need to be kept clean, as my feet were dirty when I stayed there.

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1 people find it helpful

Accommodation's Reply

08 May 2026

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D***i

Leisure

8.5

/10

Reviewed 3 week(s) ago

Friendly and good service, strategic location

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Accommodation's Reply

25 Apr 2026

Dear Valued Guest, Thank you for choosing Bess Mansion Surabaya for your stay in Surabaya and for your excellent review. We are committed to continuously improving our services to ensure you and your family always feel warmly welcomed. We sincerely hope to welcome you and your family back to Bess Mansion Surabaya. Thank you and we wish you good health. Sincerely, The Bess Mansion Hotel Management

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F***i

Business

9.1

/10

Reviewed 3 week(s) ago

I've stayed here a few times, and it's great. The breakfast is also complete and delicious.

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Accommodation's Reply

08 May 2026

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BeSS Mansion Hotel Surabaya

Overall Ratings & Reviews BeSS Mansion Hotel Surabaya

9.1

9.0

8.9

9.0

9.0

Traveler Reviews BeSS Mansion Hotel Surabaya