BeSS Mansion Hotel Surabaya

Explore BeSS Mansion Hotel Surabaya
8.9
Very Good
From 2,864 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

9.0

Service and Facilites

9.0

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Bedroom (184)
Staff Friendliness (182)
Room Space (165)
Ambiance (162)
Taste (157)
Variety (157)
Hotel Area (156)
Bathroom (147)
Family Friendly (145)
Accessibility (132)
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Traveler Reviews BeSS Mansion Hotel Surabaya

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40
Customer reviews
R***n
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Transit
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10.0
/10
Reviewed 4 day(s) ago
The hotel's large rooms are still relatively new.
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D***a
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10.0
/10
Reviewed 5 day(s) ago
The check-in process was very fast and the room was as requested. Thank you.
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Z***a
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10.0
/10
Reviewed 5 day(s) ago
The food is delicious, and the view is beautiful at night. The air conditioning is super cool, clean, and comfortable. Lots of complimentary options, top notch!
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Habibullah
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 day(s) ago
When I asked the receptionist about a birthday compliment, they didn't know, and I was immediately told to ask the restaurant. Isn't it true that the receptionist should know, at least the general information? At breakfast, the chicken feet were cold, and the mixed vegetables tasted less than fresh. The women's restroom near the restaurant had an empty soap bottle in the sink. The room was nice, spacious, and clean, with a sparkling bathroom. The pool was nice, clean, and spacious. I'd like to stay here again next time, but skip breakfast.
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1 people find it helpful
Guest
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The location is close to the airport. There are plenty of street food stalls nearby if you're looking for dinner and don't want to eat in the restaurant. The rooms are quite spacious and the staff are friendly. Breakfast at the restaurant is varied, ranging from local specialties to standard Western fare like salads. It seems many Chinese tourists stay here for their visit to Bromo.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear valued guest, thank you for sharing your valuable experience at Beth Mansion Hotel. We are delighted to hear that you and your family were satisfied with the comfortable rooms, hotel amenities, and the service provided by our staff. We take great pride in hearing that the delicious breakfast, pleasant hotel spaces, and the beautiful city view from the 9th-floor pool made your family trip even more special. We also appreciate that the various amenities, including the entertainment area and fitness center, contributed to a comfortable and enjoyable stay. Your positive feedback serves as a great motivation for all our staff to continue providing the best service and improving our facilities to offer the best possible experience to every guest. Thank you once again for choosing Beth Mansion Hotel for your trip to Surabaya. We look forward to seeing you and your family again on your next visit. Sincerely, The Management of Beth Mansion Hotel
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Ismi A.
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10.0
/10
Reviewed 1 week(s) ago
My son loves staying here the most because of the swimming pool and the delicious food 😂😍😋
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Mr./Ms. Ismi, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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Ismi A.
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10.0
/10
Reviewed 1 week(s) ago
My son loves checking in at Bess Mansion because of its spacious pool and delicious food. Every time he goes on holiday to Surabaya, he always checks in at Bess Mansion 😍😋💃
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Accommodation's Reply
01 Jul 2026
Dear Isumi, thank you very much for your valuable feedback. We hope you had a comfortable and enjoyable stay at our hotel. We are delighted to hear that you were satisfied with your stay. Guest satisfaction is our top priority, and your valuable feedback motivates all of our staff to strive every day to provide even better service. We sincerely appreciate you choosing Bestowa Hotel for your trip to Surabaya. We look forward to welcoming you back again. We hope that you and your family will create wonderful memories together at Bestowa Hotel. Thank you very much. Please take care. Bestowa Hotel Management
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Lala
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Overall, they're all beautiful, I really love them 🤍
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Accommodation's Reply
01 Jul 2026
Dear Ms. Lala, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel again for an even more memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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N***l
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Staycation
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8.7
/10
Reviewed 1 week(s) ago
I wasn't satisfied with the room view; I usually get a pool view. Maybe next time they'll give me a choice.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are also proud to hear that our breakfast was very satisfying, and that the hotel's comfortable facilities and atmosphere, including the 9th-floor swimming pool with stunning city views, made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, such as the relaxation areas, fitness center, and family-friendly amenities, made your stay with us even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
It was a pleasure to spend a night at Bess Mansion Hotel. The room was super comfortable, spacious, and clean. I can't wait to spend the next time I'm in Surabaya, and I'll definitely be staying at BESS MANTION HOTEL.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are also proud to hear that our breakfast was very satisfying, and that the hotel's comfortable facilities and atmosphere, including the 9th-floor swimming pool with stunning city views, made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from the relaxation areas and fitness center to the family-friendly amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Management Team, Bess Mansion Hotel, Surabaya
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Dedy p.
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Business
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9.4
/10
Reviewed 2 week(s) ago
The staff is very friendly, the place is very clean, it's close to everything, and it's very strategic. It's safe and comfortable.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Mr./Ms. Dedy, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel again for an even more memorable stay. Thank you and best wishes. Sincerely, The Management Team, Best Mansion Hotel, Surabaya
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2***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Everything is ok, staff is very responsive.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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a***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
All good. Just, maybe next time can prepare an iron.
1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely hope you had a wonderful experience during your stay. We are delighted to hear that you enjoyed your stay with us. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation in Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel again for an even more memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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M***h
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Staycation
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9.7
/10
Reviewed 3 week(s) ago
The room view is nice, clean and comfortable.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Best Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Best Mansion Hotel Management
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H***j
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
This was the first time I'd stayed at a hotel that offered Eid prayers with a pool view. The kids were happy, and the staff was friendly.
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that the breakfast we served was satisfying, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Bess Mansion Hotel Management
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
The hotel is comfortable and clean, with a really cool, beach-like vibe. Breakfast is plentiful, and the service is good. Please correct the pillowcases.
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1 people find it helpful
Accommodation's Reply
14 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are also proud to hear that our breakfast was very satisfying, and that the hotel's comfortable facilities and atmosphere, including the 9th-floor swimming pool with stunning city views, made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, such as the relaxation areas, fitness center, and family-friendly amenities, made your stay with us even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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Rozzalmi A. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is very comfortable and clean.
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Accommodation's Reply
13 Jun 2026
Dear Ms. Rosami, Thank you for taking the time to share your experience at Best Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of the rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of how satisfying our breakfast was, and that the hotel's comfortable facilities and atmosphere, including the 9th-floor swimming pool with stunning city views, made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay with us comfortable and enjoyable. Such positive reviews are a great inspiration to our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Best Mansion Hotel Management
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D***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 4 week(s) ago
Highly recommended to stay here.
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Accommodation's Reply
13 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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Ninik W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Choose a deluxe king room, get dining facilities on the 38th floor with a wow view. Thank you for the two days, next time I come back here 🫶
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Accommodation's Reply
13 Jun 2026
Dear Mr. Ninik, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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A***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great, been here a few times.
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Accommodation's Reply
13 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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