Overall Ratings & Reviews The LUMA Hotel, a Member of Design Hotels
Explore The LUMA Hotel, a Member of Design Hotels
Traveloka (21)
Other sources (117)
8.7
Very Good
From 21 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
9.0
Location
8.7
Service and Facilites
9.2
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Traveler Reviews The LUMA Hotel, a Member of Design Hotels
Number of reviews per page
20
40
Customer reviews
MB
Mahrana B. T.
8.5
/10
Reviewed 106 week(s) ago
Everything just the way I loved!
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KW
KL Wan
6.7
/10
Reviewed 107 week(s) ago
Staff were excellent. Cleanliness was top notch. Gym was good but without cycle. Location was no way near the beach and sea view was obscured by Gleneagles hospital. 5-10 minutes walking distance to Imago shopping mall. No pool. Breakfast was not a full buffet type, rather served from 3-4 choices. Ongoing renovation with knocking noise during daytime.
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1 people find it helpful
MN
Muhammad N. b. M. H. R.
5.7
/10
Reviewed 110 week(s) ago
Its expensive for a shop lot Hotel. Breakfast is not a buffet while only can be ordered per pax basis. Not worth the price. Too pricey for the stay. Would suggest to find alternative for the stay.
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Accommodation's Reply
19 May 2023
Dear Neshan,
Warmest Greetings from The LUMA Hotel! Thank you for sharing your feedback with us.
We are sorry to hear your disappointment regarding the breakfast provided. We will look into this and improve accordingly. Thank you.
Faraa
10.0
/10
Reviewed 127 week(s) ago
Location was great which is opposite imago shopping Mall, Tanjung Aru Beach Resort, kk airport, Jesselton Jetty and etc. Room was cleaned and I'm big shocked that the room have coffee maker as well. I really love the design. Helpful very friendly and helpful. Will stay here again in future!
1 people find it helpful
Accommodation's Reply
01 Feb 2023
Dear Faraa,
Warmest Greetings from The LUMA Hotel. Thank you for sharing your experience with us through this review.
We are beyond glad to know that you enjoyed your stay here. The team will be delight to see this positive review. Please do come back again in the near future as we will be very happy to have you here again. Until we meet again, safe travels always.
WK
Wong K. H.
9.4
/10
Reviewed 142 week(s) ago
It is a nice designed hotel and hopefully, it will be kept so refreshing now and then.
1 people find it helpful
Accommodation's Reply
20 Oct 2022
Dear Kah,
Warmest Greetings from The LUMA Hotel! Thank you for sharing your feedback with us. We are appreciate your compliment regarding the hotel's design. We look forward to welcoming you back! Till then, Safe Travels!
HS
HASBULAH S.
9.4
/10
Reviewed 143 week(s) ago
Parking susah other than that 4/5 ⭐️ kalau ada parking 5 ⭐️
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Accommodation's Reply
28 Oct 2022
Dear Hasbulah,
Warmest Greetings from The LUMA Hotel. Thank you for sharing your feedback with us.
We truly appreciate your support.
DW
Darrel W.
9.7
/10
Reviewed 171 week(s) ago
Good and friendly staff, clean room and comfortable bed.
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Accommodation's Reply
30 Mar 2022
Dear Darrel,
Thank you for taking the time to share your experience with us. The team was delighted to hear that we're able to make a positive difference to your stay. We look forward to welcoming you back.
Kind regards,
Awang Aszhar
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