Really nice rooms. Great place to chill for a few days.

Food overall has a lot to be desired. There can be some improvements. Other than that the place is clean, neat, nice and staff is really nice

All super!!!

Todo muy bien servicio y hotel gracias por su buena atención

Beautiful hotel. Very clean and amazing view of the lagoon.

Everything was excellent

Awesome and super quiet place, we love it.

Perfect stay. A great location and facilities. Breakfast was great too!

So we are very experienced Mexico travelers. Everything from Hotels to rentals. When we arrived we were warmly greeted and shown different rooms. The Hotel concierge was amazing. She was polite and welcoming getting us in the rooms quickly as we were two couples. The grounds were beautiful, maintained, rooms were clean, and great beds. Had a great time. We did have to wake up staff to get in the Hotel when coming back after midnight. We booked the rooms for us and a another couple. I do not speak Spanish very well but my friend does. When checking out he spoke Spanish and all was ok. With me and my wife the Male concierge told me we left a dirty pillow and need to pay $200 pesos. We refused and my wife showed the maid it is just make up and washes off. They agreed and we left. 6 hours later we were notified that they charged us $1300 pesos to replace a sheet, a pillow case and a towel. There were no stains on anything at all. They would not answer our calls or messages. THIS WAS IN EVERY WAY DELIBERATE THEFT AND TARGATED AT NON SPANISH SPEAKING GUESTS MADE US FEEL HORIBLE. It is unfortunate that actions of certain staff can ruin a great time and a great location would never go back

Room was very, very limited in amenities for the price charged. Breakfast was also very limited.

El desayuno incluido es como si fueran ejemplos de comida

El hotel está muy lindo y tranquilo. El desayuno muy bueno y aunque no tienen restaurante como tal, el área del comedor puedes utilizarla para tomar o comer algo que tú traigas con una vistas inmejorables a la laguna.

The best most astetic place with great breakfast !

Excellent!

Most beautiful and peaceful atmosphere.gorgeous water front on the lake with swings and kayaks included Very friendly staff. Breakfast included was delicious and well served portions with great coffee. Fruit, yogurt with granola, eggs served to order, toast with butter and strawberry preserve. This is paradise and will return again. 5 min ride to train Maya Station. 8 min ride to the town parks center, lots of restaurants and the taxi drivers all seemed very honest and did not over charge.

Gracias

Nice spacious comfortable room with zero decor. Good access to Lake Bacalar for swim. Breakfast OK.

Such a magical peaceful place surrounded by nature. The customer service was great with such a friendly staff. Was also greatly located. Highly recommend.

Upon using our bathroom heard water pouring onto floor. The drain pipe was not attached. We reattached but had water all over the bathroom floor. If you bumped the sink, the drain pipe fell off. In the morning we could flush the toilet. Had to use our only drinking water to flush toilet. No lights outside our room. Going up two flights of stairs in the dark. No VIP benefits offered.

The view