It’s a gem. A modest room refresh and small improvements could go a long way. Food was good but could also be taken up just one notch to make this a place to rave about.

The activities were not long for the children.

Bathroom sink was completely rusted, both faucets were absolutely disgusting and leaking every time we turned them on. They gave us a difficult time just to simply get shower towels. Everyday 2 days our room keys stop working and I would have to go to get them reprogrammed. On the last day they would not even give us shower towels because it was the last day. The entire resort smelt like sewage. In order to book 1 of only 3 restaurants there we had to wait in long for 2 hours in order to book which took 10 seconds. Absolutely horrible, money back should be in order

Spa was relaxing.

Horrible customer service, tried calling to cancel as our flights to Panama were cancelled and they had no number to call, the number given was a house number. Expedia tried calling and no answer in the end we lost out on our money, we lost out on the hotel.

Place was nice. Had fun

Facilities were very clean, staff very friendly, beds were comfortable, nice hot showers.

Good, Joyful...

Beautiful beach & lovely pools. The staff were very friendly and accommodating. The buffets were very clean, well maintained with abundant fresh food & lots of healthy choices. Although it was clean, The rooms & buffet restaurant are in need of an extensive update. The hotel is showing its age. There are no outdoor restaurants to enjoy the Beautiful location, The evening entertainment was sadly lacking. They had a short dance show one evening, the rest of the time it consisted of an MC yelling loudly while organizing Adult musical chairs and a show aimed at woman acting “sexy” while he yelled inappropriate comments. The daytime entertainment staff were friendly and tried to organize fun activities. The resort is great for families but if you want a quiet relaxing location, go elsewhere

Exelente habitación y el personal muy amable

The entire hotel was old… things seemed like they were falling apart. There were not enough lounge chairs or places to sit outside. There were not enough umbrellas. I had to get up early to save seats if we wanted somewhere to sit. The whole hotel was very loud… there was no where to just relax. The swimming pools felt dirty because there were so many people. The staff was nice, but no one actually helped you if you asked for help. They just said oh that isn’t my job or sorry I can’t help you with that. For example, the hotel says they have water sports….. well there are two double kayaks and that’s it….To eat in a restaurant you had to wait in a line for an hour to get a reservation. The one plus was the restaurant we ate at. It was very good and a nice experience. I guess I don’t feel it was worth half of what we paid…. It was really unfortunate. And to end the trip my son got food poisoning or ended up sick from the pool water. I had high hopes and with a few changes they could have made the experience a bit better.

good

Falta menu para niños

Staff very helpful and kind. Food very nice as well rooms and amenities.

Very clean, nice staff, food was good , drinks were good but limited, should have more than 1 beer and 2 dry wines, at least a semi dry or sweet.

Great stuff

Muy bueno, solo hay q arreglarle algunas cosas

Yes.

The room was not in a good condition, it presented cracked walls. The restaurant and staff we always in a bad mood and not courteous at all. The place was understaffed and the quality of the food was not good.

La pasamos muy bien