Overall Ratings & Reviews Mercure Auckland Queen Street

Great bathroom

We found that this facility more than catered to our needs for a one night stay

Lovely room. the sewage stench in the bathroom was a put off. For a high end hotel, I expected better.

The hotel was comfortable, clean with a very friendly staff.

Great central place to stay while in Auckland . Super friendly and helpful stsff!

Not bad for the price. But the tall dark guy at the reception was awesome. Helped me out a lot. Thanks bro.

Staff were friendly and very accommodating. We arrived early and they gave us the first available rooms that day.

Spotless modern room with wonderful, helpful & friendly staff. Decent breakfast as well. Close to port, tho mainly only Asian restaurants near hotel open on a Sunday which was fine.

The staff was very kind and helpful. My room met expectations, and they refreshed it daily. The only downside is location - I picked this hotel because I booked several day tours that offered hotel pickup from this location, but it was hard to find restaurants or shopping within walking distance. I would stay again though

All in all it was an amazing stay

All fine

Excellent staff . Parking was very narrow and hard to get to. Otherwise enjoyed stay would use again.

I loved the room, staff was lovely.

Nice hotel, good sized room and quite quiet. Breakfast was great and the staff were all very helpful.

Close to all. Wonderful service friendly and efficient. Love the robot.

Convenient proximity to City Link bus stop. So easy to travel around the CBD. Staff were helpful and the facilities were spotless. Lone Star deserve their one star rating. Absolutely poor service and we heard a lot of apologies from staff regarding food and drink supplied. We would stay again at the Mercure though as access to transport meant that we could dine anywhere and we had a fabulous time

Too far away from main city. Was expecting it’s own restaurant rather than lone star.

I know this establishment well and I decided to try it out for myself before hosting Int visitors during the course of the New Year . I have been lied to that the security Deposit / Bond that they had taken from me was a hold only . After my stay my Bank told me it was a debit in fact ! That money has not been returned till now - 6 days on !

The property is near the central only limited area to dine-in

Excellent customer service and very friendly staff