Overall Ratings & Reviews Tru by Hilton Troy Detroit

Nice stay

So first thing is no black out curtains. I didn't know hotels didn't use them. So at 6am it's bright as you know what. But the most disappointing thing is the thin walls. I heard someone getting called daddy for 3 hours from 2am to 5am. They had me in an adjoining room for some reason when there were many available rooms. After learning my neighbors name they then proceeded to have company from 5-630 in the hallway. I got no sleep. Truly disappointed

This is definitely NOT a property for an extended stay visit. Open closet concept with only 6 hangers (glad I brought my own), no drawers so we had to live out of our suitcase for a week! We had an accessible handicap room and there was one chair that was on wheels which is definitely not suitable for this type of room due to it being on wheels. Could not squeeze the soap, shampoo, conditioner or body lotion due to arthritic hands. Ended up purchasing a bar of soap and container to use. Disappointed with no coffee maker or microwave. I definitely will make the TruHilton location as a last resort!

Simple check-in. Room was clean. Included breakfast.

Breakfast could have been more choices. Plain, clean, no frills hotel.

Very nice! Clean!

Very clean, liked the check out time (noon, after being out late the night before for a wedding), skipped breakfast, although it is provided. The only weird thing was the landscaping....non existent. Weeds had taken over the entire area. It made me a little nervous as to what kind of place we were staying at. Fortunately, the inside was much better. If i hadnt had a paid for reservation, with no cancellation, i may have passed on that hotel, based on first impression curb appeal.

Grear place to stay - ample parking, multiple entrances, pool, free breakfast and pet friendly. The only thing i would change is more approachable reception staff and I had to chase room service. Other hotel was clean and inviting. Safe neighbourhood too.

So far so good, I stay for just one night, so...

Pool was warm

Very clean, and updated.

It was quiet and clean but it was just ok.

Clean lobby/ breakfast area also clean and good selection of food. Bedroom, sheets and bed comfy/clean, However floor was not swept, dust balls, dirt and crumbs all over the room! Thank goodness bed was clean. Gym good machines/ privacy/ clean.

Loved it

The outside of hotel is trashed, need to clean patio and the landscaping is sub par. No flowers in flower boxes and pull all of the weeds around the entire building and patio. The site needs a lot of love!

Clean, quiet, nice staff.

The front desk staff was friendly and welcoming, but the lobby was noticeably dirty—smudged glass and a worn rug. Our room looked clean at first, but the sheets had hair and stains. Staff quickly brought fresh ones, which resolved the issue, but overall cleanliness needs improvement.

Good, great staff.

Requested clean sheets, I didn’t believe the sheets were changed due to some stains found on sheets.

I really should’ve taken a photo but I didn’t, it was too gross. First off, we arrived late in town for checking. Out 1st room’s heat didn’t work and the thermostat said that filtered needed to be changed and it was a chilly night. So we received a 2nd room and it was dirty, trash visibly under the bathroom sink and the bath floor was dirty with hair in it. 3rd room was fine, it was a queen sinks bed and handicap accessible. We slept in one of the queen beds, we had a 2 night stay. We were packing up to check out and I decided to pull the covers back on the 2nd bed and there was massive size of dried blood on the mattress and mattress cover. I told the front desk attendant and they I assume they noted the info. This is completely unacceptable, the sheets are being curated but not the mattress cover and the mattress should’ve been thrown out. When they changed the sheets they saw the dried blood on the mattress cover and decided to cover the mattress cover with clean sheets. Just sharing for awareness to check your room thoroughly (even though I cleaned it and sanitized it, check beyond the sheets etc). The bed we slept in was fine.