Overall Ratings & Reviews YEN Living Binh Thanh

Thank you for taking the time to share your thoughts about your recent stay at YÊN Living. We truly value your feedback and would like to extend our sincerest apologies for any inconvenience caused. We have taken note of your suggestion regarding the hotel’s scent. To improve the atmosphere, we are planning to incorporate essential oil diffusers to create a more pleasant environment for our guests. Regarding the cleaning schedule, we typically arrange cleaning every 2-3 days or provide daily cleaning services upon request. Since no specific request was made, your room was scheduled for cleaning on the second night of your stay. After reviewing the situation, we conducted an immediate check with our housekeeping team and have taken appropriate action to address any oversight in the cleaning process. We sincerely apologize for this lapse and assure you that we are implementing measures to prevent such issues in the future. Moreover, water will be provided during room cleaning. If there is no scheduled cleaning, water will be served upon request. If you need additional water, please do not hesitate to contact us, and we will promptly provide it for you. Additionally, our hotel has a water refill station available in the lobby for your convenience. We deeply regret any inconvenience caused and greatly appreciate your patience and understanding. Your feedback is invaluable in helping us improve, and we hope to have the chance to welcome you back to YÊN Living for a much-improved experience in the future