The Exquisite HaLong Hotel

Explore The Exquisite HaLong Hotel
8.8
Very Good
From 356 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.6

Service and Facilites

8.7

People often mention about The Exquisite HaLong Hotel
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Staff Friendliness (14)
Room Space (13)
Distance to City Center (11)
Check-in/out Time (11)
Bathroom (11)
Family Friendly (9)
Accessibility (8)
Wifi (8)
Bedroom (8)
Surroundings (6)
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Traveler Reviews The Exquisite HaLong Hotel

Number of reviews per page
20
40
Customer reviews
T***N
icon-origin-TRAVELOKA
5.4
/10
Reviewed 1 week(s) ago
The actual room looks very different from the picture on the app.
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C***u
icon-Staycation
Staycation
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8.2
/10
Reviewed 2 week(s) ago
The staff were friendly and the rooms were clean, although the furniture was not new.
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Accommodation's Reply
11 Aug 2026
Dear Valued Guest, Thank you for choosing Halong Bay Boutique Hotel. We greatly appreciate your valuable feedback. Your comments are a great encouragement to us in improving our service standards, enhancing your stay experience, and increasing your satisfaction. Your satisfaction is our top priority, and we will do our best to provide you with the highest quality and most professional service. We wish you and your family good health and happiness. We look forward to welcoming you back again. Thank you. Halong Bay Boutique Hotel Customer Service
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nguyen t. t. n.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel rooms were nice and reasonably priced. The staff were enthusiastic and friendly.
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Accommodation's Reply
11 Aug 2026
Dear Valued Guest, Thank you for choosing Halong Bay Boutique Hotel. We greatly appreciate your valuable feedback. Your comments are a great encouragement to us in improving our service standards, enhancing your stay experience, and increasing your satisfaction. Your satisfaction is our top priority, and we will do our best to provide you with the highest quality and most professional service. We wish you and your family good health and happiness. We look forward to welcoming you back again. Thank you. Halong Bay Boutique Hotel Customer Service
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Nguyen B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very satisfied with the hotel's service! I will definitely come back!
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1 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you very much for your valuable feedback regarding your stay. We apologize for any inconvenience caused and for anything that did not meet your expectations. We kindly request that you contact the hotel directly. Halong Bay Boutique Hotel is committed to providing a pleasant stay for all guests, and we hope to welcome you back soon. Thank you. Sincerely, Halong Bay Boutique Hotel
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Nguyen H. V. A.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
The room reeked of an indescribable stench from the toilet and sewer. The air conditioner would turn off by itself at night, and the room lacked soundproofing, so all the noise from outside was clearly audible, even the sound of doors opening and closing from the next room, and children shouting loudly.
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1 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you very much for your valuable feedback regarding your stay. We apologize for any inconvenience or if your stay did not meet your expectations. If you have any questions, please contact the hotel directly. Halong Bay Boutique Hotel will do its best to make your stay even better. We look forward to welcoming you back again. Thank you. Customer Service
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T***h
icon-origin-TRAVELOKA
7.1
/10
Reviewed 10 week(s) ago
The pillowcases in the room smelled terrible, I don't know if they'd been changed, but they were stained with foundation. I had to call a staff member to bring up new pillowcases.
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5 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you very much for your valuable feedback regarding your stay. We apologize for any inconvenience or if your stay did not meet your expectations. If you have any questions, please contact the hotel directly. Halong Bay Boutique Hotel will do its best to make your stay even better. We look forward to welcoming you back again. Thank you. Customer Service
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T***h
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
The room is near Bai Chay beach, convenient for getting around. Breakfast options are a bit limited, but the food is decent.
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2 people find it helpful
Accommodation's Reply
03 Jul 2026
Dear Guest, Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future. Kind regards, Customer Services Department
D***c
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Great price for the experience.
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5 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Guest, Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future. Kind regards, Customer Services Department
Tina H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 24 week(s) ago
Room quite clean but small, hotel far from city
9 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Guest, Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future. Kind regards, Customer Services Department
H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 48 week(s) ago
The staff is enthusiastic and supportive. The location is not very close to the sea, about 1 km from the sea, but the road is ok, it is easy to call a car. I see that the owner of this hotel (previously the secret, not sure if the owner has changed) takes good care of the hotel, from the decoration to the items in the room, the space is quite cozy The breakfast does not have many dishes, but it is quite delicious The TV does not have Netflix highly recommend
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2 people find it helpful
Accommodation's Reply
19 Sep 2025
Hello Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stay. Best regards, Customer Services Department
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D***g
icon-origin-TRAVELOKA
8.8
/10
Reviewed 53 week(s) ago
The hotel is affordable and convenient for traveling. The only problem is that the room is not very cool. Even if you go to a 16* hotel, it will still be cool.
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4 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Lê Hiển
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 53 week(s) ago
Friendly staff, good service
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Trọng D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 53 week(s) ago
Nice clean room, enthusiastic staff
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 53 week(s) ago
quite ok. friendly staff (sometimes a bit too much), reasonable room price, lobby looks quite to my taste. near Sun area, breakfast is served with some basic dishes. 3n2d ok
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7 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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L***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 54 week(s) ago
Went to concert and encountered a storm but hotel quality was better than expected. Pretty good experience for the price.
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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T***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 55 week(s) ago
Good food, clean and tidy room
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3 people find it helpful
Accommodation's Reply
07 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 55 week(s) ago
so awesome i want to go back
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3 people find it helpful
Accommodation's Reply
30 Jul 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Cẩm T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 58 week(s) ago
Friendly staff, check in and out procedures are very quick. Room is clean and relatively nice. Delicious buffet breakfast. Unexpectedly, with a room rate of only nearly 600k on weekdays, there is such good service. Will definitely come back.
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3 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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L***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 60 week(s) ago
Convenient location. Easy to travel, clean room, toilet, delicious breakfast, should experience it.
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5 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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N***ư
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 61 week(s) ago
The rooms at this hotel are very clean and comfortable, with full amenities such as TV, refrigerator and private bathroom. The staff are very friendly and helpful.
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5 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Number of reviews per page
20
40

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