Overall Ratings & Reviews San Palace Hotel

Choose the room with balcony, big room nice view, breakfast is standard.

Cap TV khong hoat dong, khách sạn nho, cach am khong tot. Khong chu dong don phong, phai cho khach nhac

500m to Hoan Kiem Lake, near many shops, try to book the hotel at front nice view. Buffet needs to have hot food, soup

The room is fully equipped but a bit cramped. Vote 5 * for the staff, especially a male friend named Nguyen, I heard that he is a new employee but his behavior makes me very satisfied.

The hotel is very clean, the staff and room service are very enthusiastic and cute

Nice room, good service, good breakfast dishes but a bit small. Very convenient location

Clean, comfortable, luxurious room. Central location, easy to travel and find restaurants. Have breakfast. Lovely staff, very enthusiastic support. Attentive service, staff welcome and carry luggage for guests, motorbike rental, the staff member also bought 4 new hats and let me choose a color. I booked a car to pick up the airport at 3:00 am, the driver arrived on time, in general the quality service is no different from a 5 star hotel. When I have the opportunity, I will visit again and refer friends.

Khách sạn mới, nội thất đầy đủ, nhân viên thân thiện, nhiệt tình. Buffet sáng khá ổn

The hotel does not have a bathtub while advertised as having one. Mossy swimming pool. I choose this hotel because of these 2 standards that absolutely do not meet.

The hotel is clean and new, the rooms are spacious, just like the hotel photos posted, the beds and mattresses are new and soft. Each person gets two large pillows, and there is also a small sofa to sit and relax. The rooms are far apart so there will be no noise, disturbing each other, the soundproofing is also quite good compared to other hotels (I went to Sapa and met another hotel that did not have good soundproofing so I could not sleep well at night). L'harmonie staff are friendly, cute, the breakfast is delicious although there are few dishes, there is also a swimming pool on the 9th floor. The staff was also enthusiastic in showing me a restaurant for lunch (delicious) and booking a car for my family, in general, the service is excellent, there is nothing to complain about. If I have the opportunity to come to Hanoi, my family and I will stay here again. The hotel location is near the old town and also near tourist attractions so it is very okay.

Room is spacious, clean. Friendly staff, quick. Delicious breakfast. Reasonable price. Next time I will come back ❤️

Super great service. Customer service is attentive and thoughtful. I rented a motorbike but after 1-2 hours changed my mind because I had something to do so I canceled. The hotel was still enthusiastic to cancel and did not charge a fee. Overall, I will come back because of the service + room.