Overall Ratings & Reviews Dreams Cozumel Cape Resort & Spa - All Inclusive

Good afternoon, I had a terrible experience — truly one of the worst I've ever encountered. From the moment I arrived, the staff was unwelcoming and inattentive. The lobby is extremely small, barely accommodating ten people. The buffet restaurant was unacceptable: the food was of very poor quality, and the fruit was covered in flies — absolutely appalling. The pool area looked more like a small backyard pool or a kiddie splash zone than what you'd expect from a hotel. The rooms were outdated, equipped with mini-split air conditioners that, unsurprisingly, didn’t work. For the price they charge, this hotel is simply not worth it. It was such a disappointing experience that I decided to leave the very next day, fully aware I might lose my money since I booked through Expedia. Fortunately, I found The Westin Cozumel, which offered an infinitely better experience for the same price. I sincerely hope others don't make the same mistake I did.

Had a great time, staff was awesome and the location was perfect. Only complaint was the dining options for breakfast and lunch were too limited.

We thought the resort was nice, no major complaints. We had a swim out pool room and we really liked that. The food could be better as far as choices and it was odd how some buffets wouldn't be open? Nice you could use Secret's facilities, but there buffet's would also be closed on random days. Entertainment was OK at night - nothing great. We did enjoy Hyedy(?) - she did a great job with the water exercise and other fun activities. Overall the stay was nice - just wished there were better food choices and maybe just ONE English speaking channel other the the hotel chanel. Couldn't relax and watch a movie or chill with TV - even though there was a huge TV in the room....

Loved my stay! Much better than any other resort experience

This was my first all-inclusive vacation. While I had nothing to compare it to, I am definitely not disappointed. Beautiful place and the staff, as well as other guests, were all very friendly and kind. I would recommend this place to friends and family.

Noisy guests and the property would not take care of it. A wedding shut the main restaurant and the staff had no information about other plces to eat. The waiters gave horrible service.

Property needs a little tlc.

1.Made us wait out side our room for over a hour in the heat and humidity until they had to change the electric lock. 2.View was supposed to be ocean view and it was a sliver of a view. We had a wall and a roof view. 3.Food at the buffet was terrible and unhygienic. Flies everywhere especially at the two grills during breakfast! (My wife became ill after eating at the buffet and ended up being take my ambulance to the hospital ER. The this experience cost us $1500. 4.We paid $380 for a true ocean view and the room had a mole smell and feel to it. 5. The A/C made a terrible noise and the floor was damp and dangerously slippery 6.Phone did not work on day 3 to order room service. I had to walk to the lobby and order the food. I was told the technician was gone and they would fix it the next day. 7.We left the property on day 4 and I told them the reasons why and all I was told was sorry. We could not stay at Dreams anymore for fear of the food and the lack of care for are basic needs as guest not being met. I would like to officially ask for a refund of the last four days we did not stay in the hotel. I think this is only fair. We should really receive a full refund however I will be satisfied with the four days we did not use the hotel. I have the hospital bill if you would like to see it. I would also like to speak to someone from Expedia in regards to a refund and the poor description of the hotel on your website. Robert Febres-Cordero 213-820-7214

Great Sea-view room and comforts. Unfortunately very poor buffet choices all around breakfast/lunch/dinner time. A la carte restaurants mediocare and not open always. Secrets offered slightly better options.

Overall. I had an excellent experience, but the Hyatt App needs to be updated. Menus and dress codes are different at the restaurants than they are on the app.

like to scuba dive from this resort so the boat rides to dive sites are shorter. like to be able to pick package so your choice of restaurants are both resorts.

We had a great time. Staff were kind and friendly. The restaurants are tasty and have a great atmosphere. Beautiful beach. Would bring water shoes next time for walking into the ocean.

Overall, we really enjoyed our stay. I think it depends what you're looking for. It's a smaller, more intimate (albeit family-filled) resort without the amenities and selection of larger places, perfect for my wife and me (both retired)--but brings advantages and disadvantages. Great: attentive staff, walkable (5 min, end-to-end), good restaurants (no reservations needed), oceanside room really was right on top of the ocean, beach waiter service, snorkeling from the beach, small, casual shows each night outside the bar (Karaoke, Magic, etc.). Less-than-great: limited buffet, Preferred upgrade basically just meant a better view and access to restaurants at adjacent Sunscape & Secrets via shuttle cart and room service, small (and sometimes loud) pool, no 24-hour food/drink locales, some places could use more maintenance attention. All that being said, we would book there for our next visit to Cozumel.

The resort was well maintained and the staff was awesome

Very clean with beautiful beaches

The place was clean and the service was excellent. The food is average, and authentic mexican cuisine is surprisingly limited. The dinner entertainment was terrible. Fir instance, the Mayan Dinner hosted by the sister resort Secrets Aura. It is nothing like the advertisement video they promote, and most of the dinner guests around us were visibly displeased with the quality of both the food and the entertainment. The spa services were amazing! We had hydrotherapy, a couple's massage, and reflexology treatment. Best spa we have been to! The sandy beach is beautiful, but the shoreline is very rocky, so bring swim shoes to protect your feet if you plan to swim or snorkel.

The Dreams resort was a "dream", the staff were all so nice and helpful, they truly made an effort to make our stay a special one. The island and resort are beautiful. I highly recommend this resort.

We had a wonderful vacation at the Dreams resort in Cozumel. Our room was beautiful and clean, the food was good, and we enjoyed the entertainment offered. We loved our oceanfront view and enjoyed sitting on our balcony enjoying all the natural beauty that surrounded us. We especially appreciated the time we spent with Andri. He was in charge of entertainment during our stay there. He was hard working, friendly, positive, and kind. He made each day at your resort a little brighter because of our interactions with him. Thank you Andri!

We went for a wedding and the staff did a great job!

The location of all the rooms and restaurants have great views of the ocean. The buildings are not in great repair and show signs of age. Buffet food is not great. The restaurant Olio was good and the Secrets food was nice. The pool at Dreams is in great shape and clean. The sister resorts pools are aged and dirty. Beach was nice but rocky. Entertainment team was great.